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Call center management: Best practices, tips, and strategies

Dulce headshot
Dulce Ramirez

Director, Tier 1 Support and Development

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Contact Center Operations

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Percentage of customers who do business with companies that provide good customer service
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Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of a bar graph showing service percentages over time in Dialpad
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Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
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Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls