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The ultimate customer churn guide, from a Customer Support leader

Customer Support Manager - Tier 1

How to measure customer satisfaction and keep your customers happy

Learn about the different ways of measuring customer satisfaction in this guide from a Tier 1 Customer Support Team Lead.

Austin Guanzon

Customer Support Manager - Tier 1

Customer Support + Experience

The top 15 key customer engagement metrics to measure

What are the key customer engagement metrics to keep an eye on? Read on to learn about CSAT, NPS, Customer effort score, and other engagement KPIs!

Jen Jackson

VP of Customer Experience

Customer Support + Experience, Artificial Intelligence

Customer sentiment analysis: How does it work?

Learn about customer sentiment analysis and how you can use it to provide better customer experience (and even spot upsell opportunities).

Catherine Nazareth

Associate Product Manager, AI

Customer Support + Experience, Sales

Sales coaching 101: How to empower and uplevel a hybrid team

Sales coaching involves monitoring, mentoring, and advising sales reps to help them perform. Learn some typical approaches, useful tips, and tools to help you.

Sarah Ichord

Sales Enablement Program Manager

Customer Support + Experience, Artificial Intelligence

How to use AI to analyze phone calls and improve your customer experience

Using AI to analyze phone calls can help you uncover real-time insights into customer interactions and improve your CX. Learn how in this step-by-step guide.

Austin Guanzon

Customer Support Manager - Tier 1

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How to drive a video first culture Header

Customer Support + Experience, Sales

Lights, Camera, Conversion: Boosting engagement with AI-powered video marketing

Learn how to boost your video engagement and harness the power of AI through personalized recommendations, intelligent analytics, and virtual influencers.