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Call tracking metrics: What should you track to ensure call center efficiency?

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Greg Cullen

Principal Account Executive, Enterprise at Dialpad

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Contact Center OperationsSales

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Screenshot of Dialpads built in heat map analytics feature showing call volumes knock out recruiting
Screenshot of Dialpads sentiment analysis interface where the team at Nexl is able to view the sentiment of live calls
Screenshot of Dialpads Ai CSAT dashboard
Screenshot of Dialpads call analytics dashboard

Dialpad Ai makes analyzing call tracking metrics a breeze

See how Dialpad Ai Contact Center can help make your agents' and supervisors' lives easier—while empowering them to hit their targets.