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Contact and call center coaching: Beginners vs tenured managers

Jen Jackson headshot
Jen Jackson

VP of Customer Experience

Contact center coaching header

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Contact Center Operations

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Screenshot of Dialpad Ai transcribing a call in real time
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of Dialpad-s service levels notifications for contact center supervisors
Screenshot of creating a coaching call recording playlist in Dialpad app
Screenshot of Dialpad Ai Scorecard showing which part of the call an agent met the criteria
Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls

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