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Applied Scientist, AI Engineering

Learn about Dialpad's Call Purpose feature, which tells contact center supervisors and managers why customers are calling your business.

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Call Purpose Spotlight Series - Ch. 1: I just called to say I love you (and other reasons people call)

Get a behind-the-scenes look at how Dialpad's AI team gathered and analyzed call data to build the Call Purpose feature.

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Call Purpose Spotlight Series - Ch. 2: A romp through the data

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Learn how Dialpad’s cloud customer intelligence platform uses Natural Language Processing to make agents more productive.

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What is natural language processing (and how can it help your business)?

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Blogs from Elena Khasanova, Applied Scientist (AI Engineering) at Dialpad

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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Leading Cloud Communication Platform - Dialpad

Elena Khasanova

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

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DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

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An all-in-one customer communication platform with Ai that takes notes, delivers insights, and helps your team stay productive.

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Learn more about AI, machine learning, and more in these blogs by Elena Khasanova, Applied Scientist at Dialpad.

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Empower teams and deliver an exceptional customer experience with the all-in-one Ai-powered customer communication platform.

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