👉 SIDE-NOTE:
Even though Aircall does occasionally refer to itself as a phone system without mentioning call center capabilities (which is a bit of a head-scratcher), most folks who are looking for Aircall alternatives are likely looking for something that can help manage a call center. Because of this, Zoom One / Zoom Phone isn’t on this list.
❓ DID YOU KNOW?
At Dialpad, our Ai team includes not only engineers and applied scientists, but also linguists! This is unique—most “AI” teams don’t have actual in-house linguists working with their engineers. Learn more about how they work together to build our Ai engine.
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💡 QUICK NOTE:
Both RingCentral and Nextiva9 don’t actually own their own call center software. They’re reselling other company’s software, and Nextiva doesn’t make the list because they’re reselling another company’s UCaaS10 product as well.
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