AI self-service: Common pitfalls to avoid

It’s important to note that just like how grocery stores still need cashiers (those self-checkout lines don’t mean you can get rid of cashiers altogether), these AI-powered virtual assistants aren’t meant to be a substitute for live agents. At Dialpad, even though we’re building one of the most powerful AI self-service features you can find in any contact center software, we still believe that these are best used to complement human agents.

Learn more about contact center optimization in this guide by our Director of Customer Support!

Machine learning is basically what lets Dialpad’s platform continuously learn and improve over time, all on its own. For example, it’s analyzed over threebillion minutes of voice conversations so far—which is a huge reason why its transcriptions are so much more accurate than almost all our competitors!

Dialpad Ai Contact Center lets you create a chatbot that escalates conversations directly to a voice or video call, so that your customers can easily reach a human agent if they want to.