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3CX alternatives: A comparison of the 8 best communications platforms

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Screenshot of adding and managing phone numbers from Dialpads online dashboard
Screenshot of Dialpad's video conferencing interface displayed in a browser, showing a video feed with two participants
Screenshot of Dialpads integration with Salesforce
Screenshot of Dialpad's video conferencing feature in grid view, displaying multiple participant video feeds
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Screenshot of Dialpads desktop and mobile apps
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Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls

One of the reasons why we decided to become a Dialpad reseller while going through this process was that we were traditionally a 3CX reseller, which was a very large capex project with very little ongoing maintenance and support to make it an annuity-based business... Whereas with Dialpad, one of our business analysts implemented the phone system for us and he managed to get it done. He’s not an engineer and never mucked around with a phone system in his life and he got the whole thing running in about a month. So it speaks to how easy and user-friendly Dialpad is.

Alex Huntington
Director of Computer & Network Solutions Ltd