MINUTES TO SET UP
Get a VoIP number for business
VoIP business phone numbers let you take calls from your computer or mobile phone. With Dialpad’s communications platform, you get a VoIP number included.
Try it free for 14 days.
Businesses of every size need communication tools that are flexible, reliable, and scalable. That’s where VoIP numbers come in.
Whether it's small business or enterprise VoIP, VoIP technology gives you cheaper phone calls, excellent call quality, and flexibility (start a call on your computer and then transfer it to your cell phone while you're in transit, for instance). Unlike a traditional phone number tied to a single device or location, a VoIP number runs entirely in the cloud. It lets your teams make and receive calls, send messages, and host meetings from anywhere on any device.
With Dialpad’s business VoIP solution, you can set up a number in minutes and instantly connect your team and customers without the hassle or cost of old-school phone systems. VoIP systems like Dialpad's also come with smart features like call recording, live transcription, and custom caller ID.
Keep reading to learn how VoIP numbers work, how to get one for your business, and how they can help your team stay connected and productive from anywhere.
What is a VoIP number?
A VoIP (or Voice over Internet Protocol) number is basically a virtual phone number. You use it like a regular phone number, except VoIP numbers facilitate phone calls using an Internet connection rather than traditional phone lines.
That means you can make VoIP calls from any Internet-enabled device (cell phone, computer, softphone, desk phone, you name it). The number itself also isn’t tied to a particular device or even a specific geographic location. (More on fixed and non-fixed VoIP here.)
How does a VoIP phone number work?
When you sign up for a VoIP service, you'll typically get a VoIP number during the set up process. With your business VoIP number, you can make outbound calls and take incoming calls through your Internet or VoIP network.
You can make calls using your VoIP number, and you just need a reliable Internet connection and a device like a phone or computer that's logged into your VoIP account. Here's what it looks like to manage your VoIP numbers in Dialpad's desktop app:
Try Dialpad for VoIP:
Set up in minutes
It takes a few minutes to get a local VoIP number with Dialpad. Just sign up for a free trial and you’ll get a VoIP number during the signup process. If you end up liking Dialpad, then after the trial you can sign up for one of the Dialpad Connect plans (starting at $15 per user per month) to keep that number and continue using Dialpad—this comes with features like video conferencing, call recording, custom voicemail greetings, and unlimited calling within your local country, US, and Canada.
Excellent call quality
Latency, jitter, and packet loss are all common issues that can affect VoIP call quality, but Dialpad’s global voice network is designed to ensure that all phone calls (even if you’re conferencing) have crystal clear HD audio.
Integrations with your other tools
More than a VoIP system, Dialpad Connect enables calling, messaging, and meeting, all on one unified platform. Dialpad's platform integrates with many business apps and software like Salesforce, Google Workspace, and Zendesk—which syncs data and activities across these tools.
Excellent customer support
With Dialpad, you get 24/7 support on the phone, web, and chat—worldwide—on the Pro and Enterprise plans. Plus, there's the online Help Center with detailed articles and FAQs that you can access whenever you need.
Get started with a VoIP number for your business with a Dialpad free trial
It takes just a few minutes to sign up and try it out!
Other features you get with Dialpad (in additional to the VoIP number):
Auto attendant
With an auto attendant, you don't need to hire a receptionist. Dialpad's auto attendant feature will greet your incoming callers and provide them with simple, easy-to-understand options that will route them to the most appropriate service agent or department.
Visual voicemail
Ever received an important voicemail while you’re in a meeting? You want to listen to it but don't want to disrupt the meeting. With Dialpad, voicemails are automatically transcribed and emailed to you, complete with the sender’s unique caller ID. You’ll be able to store and play back your voicemails any time, read transcripts at your convenience, and forward messages on to your teammates.
Call routing
With Dialpad, you can make sure that your incoming callers always reach their intended destination and get the service they need—the first time. With call routing, your callers will be able to route themselves to the right agent, person, or department.
Number porting
What if you wanted to port some existing numbers over? Not a problem, you can keep any existing business numbers you want in Dialpad.
SMS and instant messaging
With Dialpad you can send messages via SMS, MMS, or group chat right from the Dialpad desktop or mobile app. These messages can be internal or external to customers and clients. Dialpad also automatically detects whether your recipient is also using the app—if not, your message will be converted into an SMS so they can view it like a text!
Custom caller ID
With Dialpad, you can also customize what your caller ID shows when you’re calling someone. This is especially useful if you’re using your personal cell phone for work, because this hides your personal phone number and shows whichever business number is best for the call. For example, you can choose your main company number, a departmental number, or just a personal business number for your caller ID.
Call forwarding
Dialpad also helps you easily forward calls to an external phone number or device (even one that’s not connected to Dialpad). You can send incoming calls to up to five different external mobile or landline numbers.
More on virtual phone numbers
Local numbers
Local numbers are numbers that start with an area code specific to a particular region, city, or state. Regionally-based or small businesses with a very localized customer base use local phone numbers to match their locations. Larger enterprise businesses often use local phone numbers to match the location of their customers.
Toll-free numbers
Toll-free numbers are telephone numbers that start with a three-digit code like 800. This code allows callers to dial without incurring any charge, since the call charge falls on the receiver (in this case, your business) instead.
Businesses typically use toll-free numbers for increased credibility and to make sure their customers or prospects can call them for free (maybe as part of a marketing campaign or for customer support).
Vanity numbers
A vanity number is a custom telephone number that’s unique to your business. Vanity numbers are a great way to differentiate yourself from competitors and make your business more memorable.
For example, a T-shirt business might choose a vanity number like 1-800 T-SHIRTS.
Main differences between VoIP numbers and landlines
Cost
VoIP services are typically much more affordable than traditional landlines. Since VoIP only requires an Internet connection, there’s no need for complex wiring or on-site phone system hardware.
With a cloud-based VoIP provider, you usually pay a predictable monthly rate that covers your phone numbers, system maintenance, and updates, helping you avoid the high costs of installing and maintaining legacy telephone networks.
International/distance calling
Landline telephones aren’t ideal if your business needs to do regular international calling. Why? Because it would be really expensive.
With VoIP, businesses that have lots of long-distance calls overseas tend to save money in the long run because the rates with VoIP are generally much lower.
Get started with a business VoIP number in minutes!
Sign up for a free 14-day trial to try it out yourself, or book a demo with our team for a walkthrough!