Power dialer
Automate high-volume dialing, minimize manual dialing, and connect with more live conversations with a power dialer built for faster outreach.
Power dialers for sales and outbound contact center teams
A power dialer is outbound calling software that automatically dials the next number on a call list once a rep or agent is ready for the next conversation. Instead of selecting each number by hand, teams can stay focused on live conversations, whether they're cold calling new prospects, following up on leads, or running other high-volume outreach like fundraising or recruiting campaigns.
By minimizing manual dialing and skipping unanswered calls, power dialers can help teams reach more prospects, reduce downtime between calls, and create more opportunities for live conversations throughout the day.
“We got the power dialer, and all of a sudden, we were able to start calling 80% of our leads within five minutes.”
Tania CardenasSenior Sales and Operations Manager, Camino Financial
Get a power dialer and more on one platform
Dialpad's power dialer runs on the same platform as calling, messaging, meetings, contact center, and AI agents, sharing one app and one set of customer data. Outbound calls don't have to live in a separate tool. Native AI can surface helpful information during live conversations, and calls can feed the conversation intelligence teams use for coaching, sales strategy, and a better customer experience. That's the idea behind Dialpad's AI platform for customer experience: turn interactions into operational insight.
Voicemail drop
Voicemail drop helps teams scale outbound outreach more efficiently by reducing the time reps spend delivering repetitive follow-up messages. When a call reaches voicemail, reps can use a pre-recorded message instead of repeating the same script manually.
Integrations with CRM and other tools
Dialpad integrates with key business tools, including Salesforce, so teams can build call lists from CRM records, keep workflows connected, and reduce the manual tasks that pull reps away from selling.
Live guidance for sales reps on calls
With Dialpad's AI Playbooks, sales leaders can track rep adherence to sales methodologies like BANT, SPICED, and SPIN more easily.
Dialpad AI can automatically suggest questions and phrases that they need to say during a call (e.g. budget or purchase timelines), understand whether the behavior was met, and check the task off the list.
Call recording
Call recording helps sales teams create a more consistent and coachable outreach process. By capturing conversations and organizing important examples for review, teams can support onboarding, reinforce best practices, and identify areas for improvement across the sales organization.
Real-time call monitoring
Call monitoring helps sales managers stay closer to live conversations by tracking sentiment as calls unfold. Dialpad also provides transcripts that make it easier to understand how calls are going, where a rep may need support, and coach reps with better context.
Multi-country call campaigns
Dialpad makes it easier for teams to run outbound calling programs across regions from a single platform. With its global voice network built in, teams can support international calling without adding separate tools or workflows.
Make more outbound calls in less time with a power dialer
Outbound calling, from cold calling new prospects to following up with warm leads, can be an effective way to build pipeline and create more opportunities for sales conversations, but it also takes time, consistency, and the right tools to do well at scale.
A power dialer helps teams move through outreach more efficiently by reducing manual dialing and keeping reps focused on live conversations. On Dialpad's platform, the power dialer works alongside call recording, CRM integrations, real-time call monitoring, and native AI, so teams can stay informed, coach with better context, and better understand what their customers need.
See Dialpad's power dialer in action
Book a personal walkthrough of Dialpad's AI platform for customer experience with our team.
Power dialer FAQs
A power dialer helps sales teams reduce repetitive manual work, move through lead lists faster, and create more opportunities for live conversations. It can also support more consistent outreach workflows across larger teams.
A power dialer is typically designed to help reps work through call lists more efficiently while staying focused on live outreach. “Autodialer” is a broader term that can refer to different types of automated dialing systems, including tools built for a wider range of outbound use cases.
Sales teams should look for a power dialer that fits into their existing workflows and supports more than just dialing. Important capabilities can include CRM integrations, voicemail drop, call recording, analytics, and native AI that helps reps stay informed during conversations and managers coach more effectively.
Both types of dialers can automate the process of making calls and help improve efficiency, but there are some key differences between the two.
Predictive dialers use algorithms to predict when an agent will be available to speak with a customer, among other factors, and will then place the call accordingly. This means that agents spend less time waiting for calls to come in, and more time speaking with customers. However, it also means that there is a higher chance of customers being placed on hold or getting voicemails, as most systems are not yet perfect.
Power dialers don't use algorithms to predict when an agent will be available. Instead, they simply place calls as soon as they are made. This means that agents may have to wait for a few seconds between calls, but it also means that there is a lower chance of customers being placed on hold or getting voicemails.