Fabrice Della Mea

Sr. Director, Product

Discover Dialpad Support, powered by Ai. Boost productivity, reduce agent burnout, and deliver faster, more satisfying customer experiences. 

Dialpad Support Blog

Introducing Dialpad Support: The next generation of customer service

Andrew Gai

VP, Marketing Growth

Learn how Dialpad makes it easy to migrate from your existing on-premise or cloud-based contact center and business phone solution. 

Easy Setup and Migration - Header

Thinking of switching providers? It’s easy with Dialpad.

Dialpad logo

AI customer engagement improves interactions by personalizing insights to understand customer needs better. Discover how to integrate it into your business.

Customer engagement software Header

10 ways Ai-driven customer engagement will significantly benefit your business in 2024

Contact center quality management software helps businesses assess customer service performance. Our definitive guide reveals 2024's top 10 best solutions. 

Contact center software Header

Top 10 best contact center quality management software of 2024: The full guide

Discover how to improve call center customer service with our definitive guide. We reveal the top 20 quick and easy tips to elevate any call center to excellence.

Contact center saas header

20 Tips to improve call center customer service

Call whisper lets you give real-time guidance to agents during calls. Discover how it works and the top benefits for your business in our comprehensive guide.

Open App Ecosystem Overview Header

What is call whisper? Navigating a win-win feature for companies, call agents, and clients

Discover the importance of ROI with AI, how to measure it, and a 12-step strategy for genAI success in 2024. Our guide can make your AI projects profitable.

Local business phone services header

How to measure and generate ROI with AI: An actionable guide

Brian Peterson@2X

Co-Founder and CTO

Discover how Dialpad's EPD-wide Launchathon brings together teams to spark creativity, solve problems, and launch exciting new features.

Dialpad Hackathon 2023 header

From Hackathon to Launchathon: How Dialpad launched 20+ new projects in two months

Contact center experience is how customers view their interactions with a brand. Get your contact center experience right and keep improving with our guide. 

Customer retention header

What is contact center experience and how do you improve it?

Discover the 25 essential call center software features for success in 2024 with our in-depth, comparative list. Learn all you need to make an informed decision.

What you need to know about recording phone calls in the UK header

25 Essential call center software features for success in 2024: What to look for

Contact Center Software Powered by Conversational AI

1.jpg

Ai-powered
customer
engagement
is here

Wework logo

Outdoor Voices logo

Ted logo - partner ticker

Remax logo

Sac Kings

Guide agents right when they need it

Guide agents right
 when they need it

Give your customers access to a robust Conversational AI that can handle complex self-service inquiries, or connect them to agents across digital and voice channels.

Omnichannel support

Dialpad Support provides a toolset that delivers actionable customer intelligence and real-time Ai suggestions, helping agents improve standards of service both in real-time and during post call reviews.

Actionable Ai

Dialpad Ai helps you understand where problems occur and how to quickly address them, to ensure best practices and agent adherence to service guidelines.

Intelligent coaching

Built-in Ai across every customer channel

Meet your customers where they live

Faster answers, without lifting a finger

Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

2.jpg

One beautiful agent
 workspace

Empower agents and customers with Dialpad Ai

ACD (Automatic Call Distribution)

In-queue callback

Advanced Call Controls

Call Recording

Screen Recording

Silent Monitoring, Whisper Coaching, Barge-in

Ai Moment

Company Dictionary

Call Transcription

Video Meetings

Integrations

RTA (Real-time Assist)

Live Assist

Custom Moments

Digital Virtual agent¹

Single Digital Channel

All Digital Channels

Ai Scorecards

Ai CSAT

FEATURES

Uptime SLA (Service Level Agreements)

Hours of Operation

Knowledge

Web Support (Multi-Lingual)

Chat Support (Multi-Lingual)

Phone Support

Priority Routing

Named Customer Success Manager

INCLUDED SUPPORT

Dedicated Support Number

Direct access to Tier 2 Support

Fastest support response times

PLATINUM SUPPORT (OPTIONAL ADD-ON)

Essentials

Advanced

Premium

Inbound. Outbound.

Dialpad Support

“Dialpad helps us connect over 700 buildings and 16,000 conference rooms worldwide.”

“Dialpad Ai brings a whole new level of capabilities to our support team.”

“We saved over $500k on annual telephony costs and now have one global business communications platform for all offices.”

3.jpg

Brands big & small love Dialpad

Read the reviews

The reviews are in

Get a demo

Level up your customer support with Dialpad Ai

Level up your
 customer support
 with Dialpad Ai

Products

Features

Pricing

Platform

Solutions

Resources

Company

DIALPAD APPS

Facebook

Twitter

LinkedIn

Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

Dialpad - Cloud Communication Platform Powered by AI

Leading Cloud Communication Platform - Dialpad

Agenda

Date & Time

Duration

Location

Register Today

Our Speakers

Need a local area code? Dialpad has you covered from coast to coast with number availability in over 50+ countries.

Stay Local

Get to know our game-changing Ai-powered solutions.

Watch Dialpad in action

Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

Out-of-the-box Ai

DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

Built for business

Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

Always accurate

With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

Non-stop innovation

Put tasks on auto-pilot

Offer virtual assistance

Speed up onboarding

Make data-driven decisions

Simplify workflows & generate insights

Request a Demo

Grow top-tier support and sales teams—all in one Ai-powered customer communications platform.

Empower your team.<br/>Delight your customers.

Choose from over 70 integrations

An all-in-one customer communication platform with Ai that takes notes, delivers insights, and helps your team stay productive.

Dialpad Connect

Cloud-based support and contact center solution with Ai that helps expedite onboarding, simplify coaching, and delight customers.

Cloud-based sales outreach solution with Ai that automates playbooks, gives in-call coaching, and helps your team win.

Dialpad Sell

Policies

Dialpad Ai Contact Center is built to empower your agents with everything they need to provide better customer experiences. Get set up in minutes!

A woman wearing a headphone and using Dialpad.

A man looking at his cell phone and using Dialpad.

Empower teams and deliver an exceptional customer experience with the all-in-one Ai-powered customer communication platform.

Experience Dialpad in action

Enterprise Security

Ecosystem

Learn how real estate company RE/MAX sets a higher service standard with Dialpad Support.

Ai-powered customer engagement is here