Dialpad makes the case for modern communications in the legal sector

Dialpad supports leading law firms as the need for flexible, reliable technology grows

SAN FRANCISCO — August 23, 2021— Dialpad Inc., the industry leader in AI-powered communication and collaboration, has been a key contributor in keeping various law firms operational during the COVID-19 work-from-home edicts. Coye Law Firm, Harrelson & Harrelson LLP, Towncenter Partners and others credit Dialpad with keeping co-workers and clients connected.

“As a former attorney myself, I understand the complexities that law firms face, especially when it comes to adopting new technology. However, with the COVID-19 pandemic, we are seeing a greater need for attorneys to be flexible and mobile while maintaining seamless communication with clients,” said Craig Walker, CEO and co-founder, Dialpad. “Not only do these firms need reliable communication tools like Dialpad and legal practice management software, but they also need a single pane of glass from which they can manage all those interactions as well as keep accurate time records, get invoices out, and more. By introducing law firms to the concept of truly unified communications, Dialpad is at the forefront of helping modernize the law sector.”

As part of this modernization, Dialpad released an integration with the leading cloud-based legal technology company, Clio. The integration provides law firms with best-in-class VoIP features, SMS capabilities, detailed call analytics, unlimited audio recordings and real-time transcription for every call and meeting, powered by Dialpad’s proprietary Voice Intelligence.

“Integrating Dialpad into the Clio platform leverages the best of AI communications to rapidly scale arduous legal tasks like time-tracking and note-taking,” said Jeff Porter, General Manager Mid-Market and Partnerships at Clio. “Paired with Clio’s end-to-end platform, lawyers can access the intuitive, cloud-based tools they need to get time back in their day. We are thrilled to work with our Dialpad partners as part of a large network of industry innovators.”

The Dialpad cloud-native communications platform is the one place for a truly unified Communications as a Service (TrueCaaS) experience. With a TrueCaaS solution delivered through a single pane of glass, and customer engagement all on one cohesive platform with AI at its core, Dialpad helps companies simplify business communications and collaboration. As the industry leader in AI-powered communication and collaboration, Dialpad is a complete, modern communications platform built on a split cloud architecture for unmatched security, reliability, and flexibility. Simple to deploy, available on any device and backed up with Vi to create a searchable archive of every call, Dialpad improves communication between employees, customers, and business partners working from anywhere.

Customer Testimonials

“The ability to get an inbound call and have that speech-to-text transcription in Dialpad—and receive instant notification of it—is awesome. That made perfect sense for us to get rid of the answering service,” said Wade Coye, managing partner, Coye Law Firm. “Plus, Dialpad’s texting feature is really good, which is important because many clients do not use email because it’s not relevant—but they text all the time. Texting is critical, along with voice, because that’s how people communicate.”

“The smartest tech decision I made when starting my own firm was to use Dialpad from day one. It gives us the ability to seamlessly work anywhere and at any hour,” said Will Harrelson, co-founder and partner, Harrelson & Harrelson LLP. “When the COVID-19 pandemic forced us to work remotely, Dialpad allowed us to serve our clients immediately. If we didn’t have Dialpad in Clio, we would not have been able to transition overnight and provide the exact same level of customer service.”

“The industry can be very old school, some firms even still have the dictaphones they use to record conversations that then need to be transcribed. But, I'd rather have my assistant do more meaningful tasks,” said Steve Miller, attorney, Miller Law Firm. “With Dialpad’s real-time transcription, we're doing really productive work and not spending nearly as much time on administrative duties that would otherwise eat up a lot of our time.”

“Dialpad has enabled us to be 100% remote. We no longer need to have the physical phone, and we have the flexibility to work from anywhere,” said Roni Elias, lead asset manager, TownCenter Partners. “Dialpad’s Voice Intelligence is my favorite feature. It’s great to be able to review the conversation and meeting notes.”

Additional Resources

- Read more about how Dialpad is supporting Harrelson & Harrelson LLP

- Check out why Coye Law Firm chose Dialpad as its communications platform

- Learn why Dialpad is a Major Player in the IDC MarketScape: Worldwide UCaaS Service Providers for SMB and Enterprise 2021 Vendor Assessments

- Check out this round-up of Dialpad’s highlights over the past year

About Dialpad

Dialpad is the leading cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. More than 73,000 of the world’s most innovative businesses, including Domo, Motorola Solutions, Netflix, Splunk, Stripe, T-Mobile, Twitter, Uber and WeWork use Dialpad to connect and collaborate. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Visit www.dialpad.com for more information and to request a demo.

About Clio

Clio is transforming the legal experience for all through cloud-based and client-centered legal technology. Clio has become a company to watch on a global scale after securing a CA$6M Series B investment in 2012 by German-based Acton Capital, a CA$20M Series C investment in 2014 by Bessemer Venture Partners and one of the largest investments in legaltech and Canadian history in 2019 with a US$250M Series D funding round led by TCV and JMI Equity. In 2021, Clio made history again by becoming the first legal practice management unicorn globally with a US$110M Series E investment led by funds and accounts advised by T. Rowe Price Associates, Inc. and OMERS Growth Equity. Learn more at clio.com.