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&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Customer Success Engineer will contribute to our CS team by providing deeper technical expertise in our customer relationships, delivering compelling product demonstrations, and advising customers on best practices. In this role, our CS Engineer will help businesses solve complex communications problems felt by everyone around the world.&lt;/p&gt;
&lt;p&gt;Dialpad’s Customer Success team plays an essential role in providing best practices to drive usage and adoption for all Dialpad products and services. This role will work closely with the Customer Success managers and&amp;nbsp; all levels of management on customer accounts.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a CS Engineer you’ll be engaged by CSMs and assist with technical advice, running demos, system configuration advice, and&amp;nbsp; admin and user training. You’ll work closely with CSMs&amp;nbsp; to address customer questions about their existing products and services.&amp;nbsp; You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This remote position reports to our Customer Success leaders with preferred working hours set as US Core Hours, with Eastern, Mountain or Pacific time depending on the agreed to schedule.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Product and feature demonstrations, including integrations from&amp;nbsp; the Dialpad App Marketplace.&lt;/li&gt;
&lt;li&gt;Learn the many technical tools the Sales Engineering team uses to test network environments.&lt;/li&gt;
&lt;li&gt;Deliver proactive technical audits of our customer’s Dialpad platforms, calling out configuration gaps and making recommendations for achieving better outcomes with the product.&lt;/li&gt;
&lt;li&gt;Partner with the CSM team throughout the Customer Experience.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A technical curiosity and an excitement about delivering a technology solution that makes work better.&lt;/li&gt;
&lt;li&gt;Ability to complete the Sales Engineering Demo Certification.&lt;/li&gt;
&lt;li&gt;Knowledge of UCaaS and CCaaS solutions.&lt;/li&gt;
&lt;li&gt;3+ years of experience in UCaaS or CCaaS environment.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in Denver, CO&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Colorado Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$75,225&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$92,792 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

140 - Customer Success

Denver, US

Customer Success Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company.&amp;nbsp; The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.&lt;/li&gt;
&lt;li&gt;Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering and Data Science to ensure consistent and strong customer message is embedded in everything we do.&lt;/li&gt;
&lt;li&gt;Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.&lt;/li&gt;
&lt;li&gt;Retain long-term partnerships with customers by independently renewing successful customers.&lt;/li&gt;
&lt;li&gt;Establish and oversee the customer&#39;s adoption, training, and development of best practices to continually drive incremental value and return on the customer&#39;s investment.&lt;/li&gt;
&lt;li&gt;Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.&lt;/li&gt;
&lt;li&gt;Manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.&lt;/li&gt;
&lt;li&gt;Track accounts to identify churn risks and work proactively to mitigate those risks.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1-5 years of experience in Customer Success&lt;/li&gt;
&lt;li&gt;Real passion for providing top-notch account management&lt;/li&gt;
&lt;li&gt;Strong written communication skills&lt;/li&gt;
&lt;li&gt;Excellent time management and organizational skills with the ability to track numerous details&lt;/li&gt;
&lt;li&gt;Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Able to work US core hours 8am - 5pm Pacific Time&lt;/li&gt;
&lt;li&gt;Positive team player who embraces a team-first attitude and contributes to overall team success&lt;/li&gt;
&lt;li&gt;You enjoy tackling complex customer challenges and finding creative solutions&lt;/li&gt;
&lt;li&gt;Able to adapt quickly to an ever changing environment&lt;/li&gt;
&lt;li&gt;Process oriented - able to develop functional processes and adapt them quickly to meet changing demands&lt;/li&gt;
&lt;li&gt;Able to establish rapport and gain situational awareness quickly in single touch interactions with customers&lt;/li&gt;
&lt;li&gt;Experience with telecommunication or SaaS providers required&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Manila, PHL

Manila, Philippines

Customer Success Specialist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company.&amp;nbsp; The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As the Manager, Customer Success you will be responsible for driving initiatives related to reducing churn and downsell in our small business customer base. You will lead a team of Customer Success Specialists in a one-to-many, high touch environment. You will help develop strategies to engage with at risk customers to improve outcomes. You will be responsible for reporting team statistics and performance results to other members of the leadership team and executive staff.&amp;nbsp; The Manager, Customer Success is a member of the Customer Success organization and will report directly to the Senior Manager, Customer Success and has the opportunity to be based in our Manila, PH Hub.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Lead a high performance Customer Success team focused on higher touch engagement.&lt;/li&gt;
&lt;li&gt;Monitor KPI’s and evaluate team performance to ensure we are operating at the highest standard.&lt;/li&gt;
&lt;li&gt;Evaluate churn and downsell reasons and implement plans to reduce customer churn.&lt;/li&gt;
&lt;li&gt;Drive retention activities based on client&#39;s situation.&lt;/li&gt;
&lt;li&gt;Initiate process improvements through creation to execution of new strategies.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree in technology-related field and prior experience with SaaS / high growth companies is ideal for this role.&lt;/li&gt;
&lt;li&gt;Customer focused and demonstrable passion about customer success.&lt;/li&gt;
&lt;li&gt;Exceptional English fluency and excellent written, verbal, and listening communications skills with a professional (even dynamic) presence, presentation and public speaking skills.&lt;/li&gt;
&lt;li&gt;Proven cross functional leader with proven track record of collaboration, prioritization, and workload management.&lt;/li&gt;
&lt;li&gt;Quick learner, always looking to embrace and master new technologies.&lt;/li&gt;
&lt;li&gt;Capable project/program management skills with ability to synthesize customer success outcomes into well-structured success plans that deliver against such outcomes.&lt;/li&gt;
&lt;li&gt;Proven operational acumen with ability to define success targets and ensure attainment of targets.&lt;/li&gt;
&lt;li&gt;Familiarity with next-generation enterprise software customer success concepts, including customer health scores &amp;amp; management, adoption engineering, customer success plans, account planning.&lt;/li&gt;
&lt;li&gt;Excellent skills / ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word and Excel.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Able to work US core hours 8am - 5pm MountainTime.&lt;/li&gt;
&lt;li&gt;Positive team player who embraces a team-first attitude and contributes to overall team success.&lt;/li&gt;
&lt;li&gt;You enjoy tackling complex customer challenges and finding creative solutions.&lt;/li&gt;
&lt;li&gt;Able to adapt quickly to an ever changing environment.&lt;/li&gt;
&lt;li&gt;Goal oriented - able to support and motivate a team to meet and exceed performance goals.&lt;/li&gt;
&lt;li&gt;Process oriented - able to develop functional processes and adapt them quickly to meet changing demands.&lt;/li&gt;
&lt;li&gt;Able to establish rapport and gain situational awareness quickly in single touch interactions with customers.&lt;/li&gt;
&lt;li&gt;Experience with telecommunication or SaaS providers required.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Manager, Customer Success

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Instrumental in the success and retention of Dialpad customers. The Clients Sales organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;A Renewal Manager at Dialpad is responsible for providing best in class strategic renewal management and execution across a portfolio of existing Dialpad customers. Serving as their assigned customers main point of contact for their contract extension with Dialpad, they will foster a high level of trust, satisfaction and engagement across their assigned accounts.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;The RM will develop and execute the renewal strategy for their portfolio. The RM will own managing the end to end renewal process, negotiation and contract terms. To be successful, the RM will partner with the Client Account Executive and Customer Success Manager to make sure our customers are realizing the value of their investment, and are able to demonstrate the value differentiation of Dialpad versus our competitors.&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;The RM is a member of the Client Sales organization, will carry a revenue renewal quota and will report directly to the Director of Renewals Management.&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you&#39;ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Drive, and lead the renewals process in collaboration with the CAE and CSM to preserve and improve customer contracts and relationships.&lt;/li&gt;
&lt;li&gt;Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments.&lt;/li&gt;
&lt;li&gt;Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts.&lt;/li&gt;
&lt;li&gt;Maintain and report an accurate forecast of renewals.&lt;/li&gt;
&lt;li&gt;Negotiate and execute renewal contracts that align to customer goals.&lt;/li&gt;
&lt;li&gt;Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth.&lt;/li&gt;
&lt;li&gt;Communicate risk clearly and partner with the CSM in developing resolution strategies.&lt;/li&gt;
&lt;li&gt;Escalate whenever appropriate to help resolve customer concerns.&lt;/li&gt;
&lt;li&gt;Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.&lt;/li&gt;
&lt;li&gt;Effectively communicate benefits of the customer’s Dialpad solution and differentiate from competitive solutions.&lt;/li&gt;
&lt;li&gt;Own the renewal sales cycle, from developing a strategy, to building the relationships with key stakeholders to negotiation and contracting.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you&#39;ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3-5 years of experience in Renewals, Account Management, Customer Success or other applicable customer facing role.&lt;/li&gt;
&lt;li&gt;Proven success in meeting and exceeding revenue targets while managing renewals.&lt;/li&gt;
&lt;li&gt;Passionate about providing a top notch, best in class customer experience.&lt;/li&gt;
&lt;li&gt;Strong presentation, meeting facilitation, and written communication skills.&lt;/li&gt;
&lt;li&gt;Comfortable analyzing and understanding data.&lt;/li&gt;
&lt;li&gt;Excellent time management skills with the ability to track numerous details.&lt;/li&gt;
&lt;li&gt;Willingness to travel to customer locations or events as needed.&lt;/li&gt;
&lt;li&gt;Desire to work in a fast paced startup environment where your input is desired to help craft our offerings and how we interact with clients.&lt;/li&gt;
&lt;li&gt;Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets).&lt;/li&gt;
&lt;li&gt;Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.&lt;/li&gt;
&lt;li&gt;Have a deep understanding of how businesses operate, and the priorities that drive decisions from C-level down.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in Denver, CO&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Colorado Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$79,625&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$94,792 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

590 - Renewals

Austin, US

Renewals Manager

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, Professional Services, and Product, to ensure our customers achieve measurable value from their investment in Dialpad products, leading to success, retention, and renewal.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Strategic CSM, you&#39;ll help businesses solve complex communications problems felt by everyone around the world by leading all post-sales activities for Dialpad customers. You’ll improve customer outcomes through strong relationship-building, product knowledge, planning, and execution for our largest customer base. In tight collaboration with our Sales, Support, Professional Services, and Product teams you&#39;ll work three times per week out of our downtown Austin, TX office. Remote candidates will not be considered.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Establish and oversee the customer&#39;s adoption, training, and development of best practices to continually drive incremental value and return on the customer&#39;s investment.&lt;/li&gt;
&lt;li&gt;Conduct Quarterly or Semi-Annual Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.&lt;/li&gt;
&lt;li&gt;Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;5+ years of relevant Customer Success experience working at a SaaS company&lt;/li&gt;
&lt;li&gt;Experience and comfort interacting with, building enduring relationships with, and influencing C-level executives.&lt;/li&gt;
&lt;li&gt;Expertise working with Enterprise customers and an understanding of their unique qualities..&lt;/li&gt;
&lt;li&gt;Strong presentation, meeting facilitation, oral, and written communication skills.&lt;/li&gt;
&lt;li&gt;Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.&lt;/li&gt;
&lt;li&gt;Ability to work cross departmentally.&lt;/li&gt;
&lt;li&gt;Ability to lead, manage, and influence both internal and customer resources to achieve positive outcomes.&lt;/li&gt;
&lt;li&gt;Strong analytical and problem-solving skills.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Willingness to travel to customer locations.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;First and foremost, you love working with customers and helping them realize value by achieving (or exceeding) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a pro. Picking up new technology skills excites you, and even though you might not yet be an expert on modern, cloud based communications and real time AI platforms, the idea of mastering this knowledge at Dialpad gets you fired up. You are a seasoned veteran when it comes to Customer Success, and you are obsessed with customer happiness.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

San Ramon, US

Tempe, US

Strategic Customer Success Manager

Customer Success

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Customer Experience Organization aims to delight customers at every touchpoint. We are dedicated to understanding and meeting their evolving needs and exceeding expectations.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Focused on product adoption and user education, the Customer Enablement Team is pivotal to ensuring client satisfaction. From onboarding to ongoing support, our Customer Experience Enablement Team delivers live webinars and virtual trainings to equip customers with the knowledge and skills they need to succeed at every stage of their Dialpad journey.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This team partners closely with the Knowledge and Content, Support Operations, and Customer Experience teams, as well as the Product Management org.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Customer Experience Enablement Partner, you&#39;ll bridge the gap between customers and their goals by providing tailored training solutions.&lt;/p&gt;
&lt;p&gt;You&#39;ll combine strategic thinking with hands-on execution, creating engaging content, fostering collaboration, and championing customer needs. From developing micro-learning modules to delivering live customer-facing webinars,&amp;nbsp; your contributions will directly impact customer satisfaction and drive team efficiency.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Your ability to analyze data, measure results, and recommend improvements will drive a culture of continuous learning and growth that reduces onboarding friction and keeps our customers delighted. By joining our team, you&#39;ll have the opportunity to use your expertise to shape the future of our Professional Services Educational Program and make a lasting impact on our organization.&lt;/p&gt;
&lt;p&gt;This position reports to our Learning &amp;amp; Enablement Manager and has the opportunity to be based in Tempe (AZ), Austin (TX) or Kitchener-Waterloo (ON).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Grow your product knowledge and become a Dialpad expert.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Partner with the Professional Services Leadership Team to design and develop customer-facing training materials, such as instructor-led virtual trainings, on-demand lessons, and live webinars.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Develop comprehensive learning pathways on a variety of topics, including onboarding, upskilling, best practices, and new features.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Deliver customer-facing virtual trainings, and live webinars to new Diapad customers.&lt;/li&gt;
&lt;li&gt;Provide updates on customer adoption and project updates.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Maintain a database of reports and processes to efficiently track the program’s historical data and trends and customer requests.&lt;/li&gt;
&lt;li&gt;Support CX leadership in executing the organization’s strategic initiatives.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Analyze training, attrition, and learner feedback to identify and implement continuous improvement projects.&lt;/li&gt;
&lt;li&gt;Collaborate with Customer Success Team to ensure effective handoff processes, workflows, and partnerships that support customer satisfaction and retention.&lt;/li&gt;
&lt;li&gt;Partner with Engineering, Product and Design to ensure customer-facing teams have a deep understanding of product features, positioning, and messaging, for every feature launch.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree in Communication, Education, or Business Administration, or equivalent work experience&lt;/li&gt;
&lt;li&gt;6+ years experience in customer enablement and project management, preferably within the telecommunications or technology sector&lt;/li&gt;
&lt;li&gt;Demonstrated history of creating clear, concise, and engaging training materials, such as manuals, guides, presentations, and videos.&lt;/li&gt;
&lt;li&gt;Proficiency with Google Workspace, Atlassian Suite and Monday.com&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Familiarity with LearnUpon &amp;amp; Guru&lt;/li&gt;
&lt;li&gt;Understanding of key adult learning frameworks such as Kirkpatrick and Blooms.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Proven ability to communicate in a clear, concise manner&lt;/li&gt;
&lt;li&gt;Exceptional attention to detail with a solutions-oriented mentality&lt;/li&gt;
&lt;li&gt;Self-motivated and proactive with excellent analytical and decision-making skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You’re a passionate educator and a dynamic communicator who thrives on breaking down silos and fostering teamwork across different departments. With a proven track record in creating engaging adult learning programs, you&#39;re well-versed in various adult learning methodologies and understand the power of blended learning approaches.&lt;/p&gt;
&lt;p&gt;You&#39;re a versatile trainer who enjoys the challenge of delivering engaging content across various mediums, from live webinars to on-demand resources. Your enthusiasm for training is contagious, and you&#39;re committed to providing exceptional learning experiences that empower customers.&lt;/p&gt;
&lt;p&gt;You&#39;re a detail-oriented problem-solver who loves diving into data to uncover insights and identify trends. Your commitment to innovation drives you to continually seek new ways to enhance training programs and deliver exceptional customer experiences.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

130 - Customer Support 

Kitchener, Canada

Customer Experience Enablement Partner

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a member of the Customer Support Team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.&lt;/p&gt;
&lt;p&gt;Dialpad’s Customer Support team plays an essential role in helping customers via all relevant communication channels.&amp;nbsp; This team collaborates closely globally with higher tier in Customer Support, Engineering, Customer Success, Product&amp;nbsp; and Sales teams&amp;nbsp; to constantly improve the customers experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About the role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You should have a proven track history of excellent customer support. You will also be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding.&lt;/p&gt;
&lt;p&gt;Lastly, you should be a very hard worker, professional with how you interact with customers and have a deep care and desire to help users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Japanese speaking/reading/writing skill is mandatory at native level.&lt;/li&gt;
&lt;li&gt;Work on shift from 18:00 to 9:00 a.m next day in JST on weekdays and 24/7 on weekends/Japanese holidays.&lt;/li&gt;
&lt;li&gt;Minimum of 3 years in customer support (additional work experience in a technical field is preferred).&lt;/li&gt;
&lt;li&gt;Respond to customer inquiries on technical issues related to the Dialpad product via all relevant communication channels.&lt;/li&gt;
&lt;li&gt;Resolve and troubleshoot simple or complex issues relating to customers.&lt;/li&gt;
&lt;li&gt;Speaking to customers to quickly get to the root of their problem.&lt;/li&gt;
&lt;li&gt;Provide timely and accurate customer feedback.&lt;/li&gt;
&lt;li&gt;Manage multiple cases and communication channels at one time (Call center, email, chat).&lt;/li&gt;
&lt;li&gt;Proficiency in Windows/Mac OS.&lt;/li&gt;
&lt;li&gt;Attention to detail and good problem-solving skills.&lt;/li&gt;
&lt;li&gt;Good written and verbal communication.&lt;/li&gt;
&lt;li&gt;Handle user inquiries ranging from simple product questions to more complex technical support issues.&lt;/li&gt;
&lt;li&gt;Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution.&lt;/li&gt;
&lt;li&gt;Maintain or exceed our established service levels and productivity standards.&lt;/li&gt;
&lt;li&gt;Passion to learn and work effectively with a variety of multicultural internal teams.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Japanese-Bilingual Customer Support Representative, Tier 1

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Customer Experience Enablement Organization aims to delight customers at every touchpoint. We are dedicated to understanding and meeting their evolving needs and exceeding expectations. Focused on product adoption and user education, Dialpad’s Knowledge and Content Team owns Dialpad’s client-facing documentation, managing and creating concise, simple documentation to drive self-service and minimize churn.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;In this role, you’ll incorporate technical writing, UX research, accessibility standards, and brand design elements to create a frictionless, self-serve experience across the Dialpad Help Center and Dialpad Self-Service platform. This team collaborates closely with product managers, engineers, designers, and the Customer Experience teams.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Senior Knowledge and Content Partner, you’ll own Help Center content creation from start to finish, equipping customers and employees with the knowledge they need to get the most out of Dialpad.&amp;nbsp; You will work closely with Product Managers and the Technical Support Operations Manager to draft compelling, high-quality content and communications to prepare customers for feature releases and product launches. You’ll be the voice of our Ai&amp;nbsp; Chatbot, developing bespoke dialogues and training our natural language model to resolve customer queries without ever needing to connect to a Support agent.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior CX Enablement Manager and has the opportunity to be based in Vancouver or Kitchener, Waterloo.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Grow your product expertise and effectively translate this knowledge into engaging content.&lt;/li&gt;
&lt;li&gt;Write, edit, and optimize articles for the Dialpad Help Center.&lt;/li&gt;
&lt;li&gt;Analyze employee and customer behavior within our knowledge base tools to identify successes and improvement opportunities.&lt;/li&gt;
&lt;li&gt;Own end-to-end content creation for the Dialpad Self-Service Chatbot.&lt;/li&gt;
&lt;li&gt;Train the DSS natural language processing model to drive Customer Support deflection.&lt;/li&gt;
&lt;li&gt;Collaborate with the AI Team to continuously improve our Digital Experience offerings.&lt;/li&gt;
&lt;li&gt;Work in an agile environment, ensuring content creation timelines are met.&lt;/li&gt;
&lt;li&gt;Understand and help execute the brand’s long-term goals and strategies.&lt;/li&gt;
&lt;li&gt;Use SEO best practices to improve search functionality.&lt;/li&gt;
&lt;li&gt;Collaborate with other departments to verify information and remove knowledge gaps.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Continuously review and edit content to ensure accuracy and alignment with the Dialpad brand.&lt;/li&gt;
&lt;li&gt;Mentor our junior Knowledge and Content Specialists.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree in English, communications, or a technical field.&lt;/li&gt;
&lt;li&gt;6+ years of Technical Writing experience focusing on software product documentation and content design.&lt;/li&gt;
&lt;li&gt;Exceptional attention to detail and insatiable curiosity.&lt;/li&gt;
&lt;li&gt;A well-organized, collaborative, and deadline-oriented mindset.&lt;/li&gt;
&lt;li&gt;Proficiency with Project Management tools such as Jira, Confluence and Monday.com.&lt;/li&gt;
&lt;li&gt;Comfortable with HTML, JS, CSS and Markdown.&lt;/li&gt;
&lt;li&gt;Familiarity with SEO best practices.&lt;/li&gt;
&lt;li&gt;Experience with Document360, Articulate360, LearnUpon and Guru a plus.&lt;/li&gt;
&lt;li&gt;Practical knowledge of Agile and Continuous Delivery practices and disciplines a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You&#39;re a great writer. Writing is a skill that you&#39;re proud of, and you’re eager to learn new techniques. You have a natural aversion to jargon, and passive voice is one of your pet peeves.&lt;/p&gt;
&lt;p&gt;You’re passionate about driving exceptional customer experiences through concise documentation and you delight in knowing that your knowledge articles will result in efficient customer interactions.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;You&#39;re meticulous, and love deciphering patterns in data — you’re always looking for ways to demonstrate that your content is hooking the right people, keeping them engaged and delighted with the Dialpad brand.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$83,200&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$102,800 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Vancouver, Canada

Sr. Knowledge and Content Partner

Customer Support

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s data team acts as a centralized hub, supporting the analytics and business intelligence needs of global departments such as Finance, Product, Customer Support, Legal, Marketing, and Sales. The team is responsible for data ingestion, ensuring data quality, managing data engineering, and delivering business analytics services, including report automation, as well as descriptive and predictive analytics. Dialpad’s data team operates from five global hubs located in the US, Canada, Argentina, India, and Philippines.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for an experienced Tableau Developer and Administrator with strong SQL and data visualization expertise to join our team. In this role, you will not only design and develop Tableau dashboards but also be responsible for administering our Tableau environment, implementing governance policies, and ensuring best practices for organizing and managing Tableau assets. You will collaborate with cross-functional teams to ensure that data is accurately visualized and securely managed, enabling data-driven decision-making across the organization. This role is based in our Buenos Aires, Arg office.The candidate must be available to work during US overlapping hours (9 AM to 1 PM PST) and be willing to travel occasionally if needed.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Tableau dashboards and reports that provide meaningful insights and support data-driven decision-making.&lt;/li&gt;
&lt;li&gt;Administer and manage the Tableau environment, ensuring high availability, performance, and security.&lt;/li&gt;
&lt;li&gt;Implement and maintain governance policies for Tableau usage, ensuring consistency in dashboard design, data access, and organizational practices.&lt;/li&gt;
&lt;li&gt;Create and enforce best practices for Tableau dashboard organization, folder structures, naming conventions, and permissions management.&lt;/li&gt;
&lt;li&gt;Monitor Tableau server performance and usage, optimizing resource allocation and improving user experience.&lt;/li&gt;
&lt;li&gt;Work closely with stakeholders to gather business requirements and translate them into technical specifications for dashboards and reports.&lt;/li&gt;
&lt;li&gt;Write complex SQL queries to extract, transform, and load (ETL) data from Big Query and other sources into Tableau for visualization.&lt;/li&gt;
&lt;li&gt;Ensure data integrity, accuracy, and efficiency in reporting by performing data validation and troubleshooting.&lt;/li&gt;
&lt;li&gt;Optimize Tableau performance, including the creation of efficient data models, calculations, and visualizations.&lt;/li&gt;
&lt;li&gt;Provide training and support to end-users on Tableau best practices and dashboard usage.&lt;/li&gt;
&lt;li&gt;Collaborate with data analysts, data engineers, and business teams to ensure cohesive and comprehensive reporting solutions.&lt;/li&gt;
&lt;li&gt;Stay up to date with Tableau and SQL best practices, and incorporate new features and techniques to enhance reporting capabilities.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Must have skills &amp;amp; experiences&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;5+ years of analytics or BI experience with 2+ years specifically as a Tableau Developer.&lt;/li&gt;
&lt;li&gt;Strong proficiency in Tableau for building complex dashboards and reports.&lt;/li&gt;
&lt;li&gt;Excellent English communication skills with the ability to explain technical concepts to non-technical stakeholders.&lt;/li&gt;
&lt;li&gt;Advanced SQL skills for querying databases, with experience in optimizing SQL queries for performance.&lt;/li&gt;
&lt;li&gt;Experience working with large datasets and integrating data from multiple sources.&lt;/li&gt;
&lt;li&gt;Knowledge of data modeling, ETL processes, and database management concepts.&lt;/li&gt;
&lt;li&gt;Strong problem-solving skills and ability to work both independently and in a team environment.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred education and experiences&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field.&lt;/li&gt;
&lt;li&gt;Experience working in a Saas based technology company.&lt;/li&gt;
&lt;li&gt;Hands-on experience with Agile Software Development methodologies and tools like Jira.&lt;/li&gt;
&lt;li&gt;Working experience in cloud-based data platforms like GCP, AWS or Azure.&lt;/li&gt;
&lt;li&gt;Experience with Python, R, or other programming languages is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

650 - Data

Buenos Aires, Argentina

Business Intelligence Analyst/Tableau Developer

Data Analytics

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Our NLP team at Dialpad is a diverse and vibrant group of scientists who come from varied fields such as linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. We prioritize innovation and creativity in our pursuit to push the boundaries of Natural Language Processing and Artificial Intelligence.&lt;/p&gt;
&lt;p&gt;We deliver natural language understanding (NLU) features for transcribed speech and typed inputs. The major focus of the team currently is enhancing DialpadGPT, our in-house LLM specifically designed for the domain of business communication and delivering features that use DialpadGPT. Beyond the technical skills, we&#39;re a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems.&lt;/p&gt;
&lt;p&gt;Together, our goal is to revolutionize business communications, making it more efficient, accurate, and accessible through the power of ASR, NLP and machine learning. Using a variety of tools and technologies we&#39;re driven to continuously improve and refine our products, delivering top-tier solutions to our customers.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an Applied Scientist at Dialpad, you&#39;ll be an integral part of our NLP team, working on our in-house LLM, DialpadGPT and other LLMs as we extend our NLP functionality to other languages (French, Italian, German, Spanish, and Dutch). You&#39;ll be involved in all stages of model development, from conceptualization to deployment, focusing on enhancing language understanding in business communications. Collaboration will be key as you work alongside our engineering, design, and product teams to build ground-breaking applications.&lt;/p&gt;
&lt;p&gt;If you&#39;re passionate about language, AI, and contributing to a team that&#39;s changing the face of business communications, you&#39;ll find yourself right at home with us.&lt;/p&gt;
&lt;p&gt;This position reports to the Manager of the NLP team and has the opportunity to be based in our office in Vancouver, BC or Kitchener, ON&amp;nbsp; or work remotely from anywhere in Canada or the US.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop, implement, and refine state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad&#39;s products.&lt;/li&gt;
&lt;li&gt;Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production.&lt;/li&gt;
&lt;li&gt;Contribute to the development of DialpadGPT ensuring high accuracy, cost-effectiveness, and optimal performance in serving at scale.&lt;/li&gt;
&lt;li&gt;Submit papers to top-tier academic conferences and journals and contribute to the broader scientific community by reviewing submissions.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields.&lt;/li&gt;
&lt;li&gt;Demonstrated experience with machine learning, Python, Pytorch and other relevant tools and technologies.&lt;/li&gt;
&lt;li&gt;A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs.&lt;/li&gt;
&lt;li&gt;Strong problem solving and analytical abilities, with the capacity to handle complex technical and analytical problems.&lt;/li&gt;
&lt;li&gt;Excellent communication and collaboration skills to effectively work in a multi-disciplinary team. Familiarity with version control tools like Git for collaborative projects.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

214 - AI Engineering 

Applied Scientist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Analytics team owns data pipelines, multiple databases, modular query layer and rich FE components to deliver intuitive and powerful end user facing analytics experiences that allow Dialpad customers to make&amp;nbsp; data&amp;nbsp; driven business decisions. The Analytics team currently consists of an Analytics platform and infra team based in NA/LATAM and one Analytics feature team also in NA/LATAM. Our goal is to grow a second Analytics feature team in India. We will be hiring an EM and 3 engineers under the new EM to start with. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an Engineering Manager of an Analytics team, you will lead a team of 4+ mid-senior full stack engineers. Your role will involve closely collaborating with other engineering managers &amp;amp; teams also focusing on Analytics to achieve alignment &amp;amp; efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. There will be close collaboration across the 3 Analytics teams in order to ensure we have consistent Analytics user experience and code patterns across the entire Analytics product. This team is expected to grow in both size, scope &amp;amp; impact with strong potential for additional career opportunities &amp;amp; responsibilities.&lt;/p&gt;
&lt;p&gt;Please note that hands-on technical involvement is expected, and as part of the interview process a live coding interview will be conducted.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Candidates are expected to be flexible with their working hours, ensuring overlap with IST, ART and PST timezones for team meetings, discussions &amp;amp; escalations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.&lt;/li&gt;
&lt;li&gt;Consistently work with your direct reports to support their career growth&lt;/li&gt;
&lt;li&gt;Assist in evaluating technical design &amp;amp; architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs&lt;/li&gt;
&lt;li&gt;Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities&lt;/li&gt;
&lt;li&gt;Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution&lt;/li&gt;
&lt;li&gt;Drive effective engineering processes and policies&lt;/li&gt;
&lt;li&gt;Scale the team by recruiting candidates from diverse backgrounds&lt;/li&gt;
&lt;li&gt;Get hands on when necessary and assist with writing code, providing feedback on technical implementations &amp;amp; conducting architectural reviews&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What we’re looking for&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;2+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects&lt;/li&gt;
&lt;li&gt;10+ years professional experience as an engineer or engineering leader&lt;/li&gt;
&lt;li&gt;Experience with the development of performant, scalable customer facing applications.&lt;/li&gt;
&lt;li&gt;Hiring &amp;amp; interviewing skills&lt;/li&gt;
&lt;li&gt;Onboarding &amp;amp; mentorship experience&lt;/li&gt;
&lt;li&gt;Willingness to get involved technically &amp;amp; deep diving as necessary to ensure technical constraints and dependencies are managed effectively.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;This position reports to Senior Engineering Manager who is based in Canada and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

211 - Product Engineering

Bangalore, India

Bengaluru, India

Manager, Engineering -Analytics

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an Engineering Manager of the Integrations team, you will lead a team of 4+ mid-senior full stack engineers. Your role will involve closely collaborating with other engineering managers &amp;amp; teams also focusing on integrations to achieve alignment &amp;amp; efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current small team size some technical IC tasks may also be performed. This team is expected to grow in both size, scope &amp;amp; impact with strong potential for additional career opportunities &amp;amp; responsibilities.&lt;/p&gt;
&lt;p&gt;Please note that hands-on technical involvement is expected, and as part of the interview process a live coding interview will be conducted.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Engineering Manager who is based in Canada. Candidates are expected to be flexible with their working hours, ensuring overlap with IST, ART and PST timezones for team meetings, discussions &amp;amp; escalations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.&lt;/li&gt;
&lt;li&gt;Help to define a 1-3 year roadmap &amp;amp; vision for the integrations team.&lt;/li&gt;
&lt;li&gt;Consistently work with your direct reports to support their career growth.&lt;/li&gt;
&lt;li&gt;Assist in evaluating technical design &amp;amp; architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.&lt;/li&gt;
&lt;li&gt;Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities.&lt;/li&gt;
&lt;li&gt;Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.&lt;/li&gt;
&lt;li&gt;Drive effective engineering processes and policies.&lt;/li&gt;
&lt;li&gt;Scale the team by recruiting candidates from diverse backgrounds.&lt;/li&gt;
&lt;li&gt;Get hands on when necessary and assist with writing code, providing feedback on technical implementations &amp;amp; conducting architectural reviews.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you&#39;ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;2+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.&lt;/li&gt;
&lt;li&gt;10+ years professional experience as an engineer or engineering leader.&lt;/li&gt;
&lt;li&gt;Experience with the development of integrations &amp;amp; APIs.&lt;/li&gt;
&lt;li&gt;Hiring &amp;amp; interviewing skills.&lt;/li&gt;
&lt;li&gt;Onboarding &amp;amp; mentorship experience.&lt;/li&gt;
&lt;li&gt;Willingness to get involved technically &amp;amp; deep diving as necessary.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;This position reports to Senior Engineering Manager who is based in Canada and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

212 - Ecosystem & Devices Engineering

Manager, Engineering - Integrations

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Multilingual Data Specialist will provide expertise and insight to expand our Ai features including transcription and sentiment analysis, to additional languages, starting with German and French.&amp;nbsp; In this role, you’ll combine linguistics, technical skills, and project management to ensure that our multilingual features are implemented with the unique characteristics of the target language in mind while maintaining our industry-leading accuracy.&lt;/p&gt;
&lt;p&gt;Dialpad’s Data Annotation &amp;amp; Testing team plays an essential role in the development of our Ai features for our suite of business communication products.&amp;nbsp; This team collaborates closely with NLP, ASR, AIR &amp;amp; Product Management to constantly improve our customers&#39; ability to derive valuable insights from their conversations.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Multilingual Data Specialist, you’ll own the collection of training, testing and development data for both ASR and NLP model development for your target languages. You’ll work closely with NLP to develop sentiment models, LLMs, PII detection and more, by using your expertise to guide model design and evaluation.&amp;nbsp; You’ll also develop guidelines to ensure transcription and annotation data is accurate and useful to the data science teams.&lt;br&gt;This position reports to our Manager of Data Annotation &amp;amp; Testing and has the opportunity to be based in our Kitchener, ON Office. This role is majority remote with the occasional in-office day.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Participate in design meetings and ask clarifying questions to fully understand NLP &amp;amp; ASR team scenarios and data requirements.&lt;/li&gt;
&lt;li&gt;Accurately translate data requests into project requirements and select the correct approach including platform, annotators, data inputs and outputs etc. based on data needs.&lt;/li&gt;
&lt;li&gt;Design and implement annotation jobs including guidelines and job setup in Labelbox.&lt;/li&gt;
&lt;li&gt;Effectively train and provide continuous feedback to annotators.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ensure the quality of the data which results from your projects and directly meets the standards of the NLP &amp;amp; ASR teams.&lt;/li&gt;
&lt;li&gt;Own basic data projects throughout the project&#39;s entire lifecycle.&lt;/li&gt;
&lt;li&gt;Provide linguistic expertise on the different dialects of your target languages.&lt;/li&gt;
&lt;li&gt;Provide phonetic annotation and own the multilingual lexicons.&lt;/li&gt;
&lt;li&gt;Pre- and post-process data using manual and automated methods.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Creates high quality gold sets for annotation as well as completing other annotation tasks as needed.&lt;/li&gt;
&lt;li&gt;Provide linguistic expertise on the intersection between our models and the target languages to identity areas where the approach needs to differ from our English implementation.&lt;/li&gt;
&lt;li&gt;Coordinates with QA Analyst to perform multilingual model testing.&lt;/li&gt;
&lt;li&gt;Understands data privacy and security requirements and applies them as needed.&lt;/li&gt;
&lt;li&gt;Partner closely with Applied Scientists &amp;amp; Ai Product Managers to get an in-depth understanding of their customer use cases and feature design.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Research the latest developments in machine learning annotation, processes and tooling to optimize our processes and data quality.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree in linguistics or related work experience&lt;/li&gt;
&lt;li&gt;Native or advanced-level proficiency in English and French&lt;/li&gt;
&lt;li&gt;1+ years of experience with linguistic annotation&lt;/li&gt;
&lt;li&gt;0 - 3 years data analysis experience including SQL, and data cleaning &amp;amp; manipulation&lt;/li&gt;
&lt;li&gt;0 - 3 years experience with basic python including pandas&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience with research and scientific literature reviews&lt;/li&gt;
&lt;li&gt;Strong desire to work in a role supporting machine learning and data science development&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Note to applicants&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;This is a unique role combining many different skill sets that are not often seen in a single candidate. Please feel free to apply if you are excited about this opportunity and may only have some of the skills outlined. Additionally, new graduates are encouraged to apply as this role has room for on-the-job training for the right candidate. If you&#39;d like to stand out with your application the best way to do so is by using your cover letter to tie your experience (or coursework) directly to the desired skills, demonstrate your commitment to learning new skills and by letting me know what drives your interest in this role.&amp;nbsp;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$65,600&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$81,133 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

244 - AI Data Annotation

Vancouver, BC. Kitchener, ON. 

Multilingual Data Specialist - French

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Telephony&amp;nbsp; Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.&amp;nbsp; On the Telephony QA team, you play an essential role in testing the complex systems that support our products.&amp;nbsp; We work cross-functionally and across projects, collaborating closely with developers and product managers to positively impact the quality, reliability, and performance of the platform.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s QA Engineer is a skilled technical tester with strong analytical and critical thinking skills. A passionate system thinker with excellent written and verbal communication skills. You will drive regression testing, work with various product and telephony teams, and dig deep into the various layers of the platform to look for bugs.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our Quality Engineering Manager in the USA and will be based in our Buenos Aires, Arg office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;strong&gt;&lt;em&gt; &lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Execute manual and automated regression test suites&lt;/li&gt;
&lt;li&gt;Write new test cases for new and existing features&lt;/li&gt;
&lt;li&gt;Work collaboratively with stakeholders to understand business and feature requirements.&lt;/li&gt;
&lt;li&gt;Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.&lt;/li&gt;
&lt;li&gt;Publish and communicate test results and progress.&lt;/li&gt;
&lt;li&gt;Become an expert on the platform and a reliable reference to other teams.&lt;/li&gt;
&lt;li&gt;Develop and execute load testing against a variety of systems.&lt;/li&gt;
&lt;li&gt;Work on new features by participating in software design discussions and developing and executing a comprehensive test strategy.&lt;/li&gt;
&lt;li&gt;Advocate for doing the right thing even if it’s difficult.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years of software testing experience for a complex cloud product.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal English communication skills.&lt;/li&gt;
&lt;li&gt;Technical curiosity (what happens when or how does this work).&lt;/li&gt;
&lt;li&gt;Hands-on experience with troubleshooting software configuration problems.&lt;/li&gt;
&lt;li&gt;Comfortable communicating cross-functionally and across management levels.&lt;/li&gt;
&lt;li&gt;Direct experience applying testing methodologies, including regression, integration, load, or performance testing.&lt;/li&gt;
&lt;li&gt;Excellent people skills as you&#39;ll work with other teams in different geographies.&lt;/li&gt;
&lt;li&gt;Experience in testing REST services is a plus.&lt;/li&gt;
&lt;li&gt;Relevant experience working with RTP or SIP services is helpful.&lt;/li&gt;
&lt;li&gt;Structured coding language (Python, Java, etc) experience is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

230 - Quality Assurance

QA Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help identify and fix any issues or defects in the software. The QA team&#39;s primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a QA Engineer - II, your role primarily involves ensuring the quality, functionality, and usability of the Dialpad Application. Your responsibilities will include test planning and design, functional testing, automated testing, bug reporting and tracking, collaboration, and communication with the global teams both internal and cross-functional.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our QA&amp;nbsp; Manager (in the US)&amp;nbsp; and will be based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ensure the seamless integration of Dialpad Products&amp;nbsp; wih Work force Management software solutions.&lt;/li&gt;
&lt;li&gt;Collaborating with stakeholders to understand application requirements of new features, and user expectations.&lt;/li&gt;
&lt;li&gt;Identifying test scenarios, test cases, and test data to ensure maximum test coverage.&lt;/li&gt;
&lt;li&gt;Defining the scope of manual and automated testing based on the application&#39;s complexity and criticality.&lt;/li&gt;
&lt;li&gt;Executing Functional test cases and automated test cases for the Dialpad&amp;nbsp; Web Application with the browser and the Desktop Native Application.&lt;/li&gt;
&lt;li&gt;Maintaining test cases and scripts within the Test Management System.&lt;/li&gt;
&lt;li&gt;Analyzing test results and investigating test failures to identify root causes and provide detailed reports.&lt;/li&gt;
&lt;li&gt;Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3 to 6&amp;nbsp; years of qualitative Work Experience in Web Testing with a BS in Software Engineering, Computer Science, or any other related field.&lt;/li&gt;
&lt;li&gt;Strong technical competency and experience with desktop applications and understanding of the functional testing aspects.&lt;/li&gt;
&lt;li&gt;Solid understanding of Desktop app development, Application Software Desktop&amp;nbsp; user interface guidelines/standards.&lt;/li&gt;
&lt;li&gt;An absolute must is the ability to convey and document test cases and execute them.&lt;/li&gt;
&lt;li&gt;Strong problem-solving skills.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills.&lt;/li&gt;
&lt;li&gt;Ability to work on multiple simultaneous projects/initiatives.&lt;/li&gt;
&lt;li&gt;Experience in working with Work Force Management&amp;nbsp; is a plus.&lt;/li&gt;
&lt;li&gt;Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

QA Engineer 

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Support Engineers are obsessed with customer feedback &amp;amp; satisfaction, improving support and engineering bug resolution efficiency.&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services (e.g., video meetings, business phone system, messaging, Dialpad Ai).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Senior Product Support Engineer, you&#39;ll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications. We are looking for exceptional support engineers who have the demonstrable ability to debug complex calling and meetings issues, and have the drive to learn and grow technically, solve challenging problems, and exceed customer expectations.&lt;/p&gt;
&lt;p&gt;This position reports to our VP of Engineering(in the US) and will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams like product, engineering, and QA.&lt;/li&gt;
&lt;li&gt;Become the primary investigator of complex integrations related bugs.&lt;/li&gt;
&lt;li&gt;Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them.&lt;/li&gt;
&lt;li&gt;Support engineering teams to deploy new features, hot fixes, upgrades/patches in production and staging environments and work closely with QA and customer support teams to schedule and test.&lt;/li&gt;
&lt;li&gt;Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution.&lt;/li&gt;
&lt;li&gt;Research, analyze, and diagnose complicated technical issues through leveraging backend systems and logging.&lt;/li&gt;
&lt;li&gt;Lead active incident management and post-incident learnings.&lt;/li&gt;
&lt;li&gt;Generate detailed dashboards and reports for facilitating the product and engineering roadmaps to identify the classes of incoming tickets and improve the product quality &amp;amp; stability.&lt;/li&gt;
&lt;li&gt;Become a subject matter expertise in one or more of the following areas: various products, technical stacks, deployment environments and tools.&lt;/li&gt;
&lt;li&gt;Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification.&lt;/li&gt;
&lt;li&gt;Monitor application performance and make recommendations to improve overall application proficiency.&lt;/li&gt;
&lt;li&gt;Collaborate with engineering and product teams for developing internal tools, enhancing bug management workflows and automating processes to create efficiency.&lt;/li&gt;
&lt;li&gt;Start leading and/or mentoring other production support engineers on a fast growing team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. You are a good communicator who likes helping people. You’re an expert in developing &amp;amp; improving internal support tools and processes that aid in providing a better developer experience, proactively identifying potential issues, and resolving customer issues faster.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;8+ years experience in supporting large scale distributed systems, SaaS-based solutions working with global distributed teams across multiple time zones.&lt;/li&gt;
&lt;li&gt;A technical background with excellent English written communication skills and empathy for software engineers and customers is vital.&lt;/li&gt;
&lt;li&gt;Attention to detail and a strong passion for quality – experience maintaining high quality customer facing software applications.&lt;/li&gt;
&lt;li&gt;Excellent problem solver who loves to learn and is interested in VOIP telephony, Video Meetings and working with people.&lt;/li&gt;
&lt;li&gt;You are curious and persistent. Some issues take hours or days to pin down. Also you will be self-directed and able to prioritize work so that everything that’s urgent gets done.&lt;/li&gt;
&lt;li&gt;Experience with, and/or an interest in learning, a broad array of frontend, backend languages &amp;amp; frameworks and cloud computing technologies.&lt;/li&gt;
&lt;li&gt;Strong experience with Windows, MacOS platforms, and VDI environments.&lt;/li&gt;
&lt;li&gt;Strong experience with Integrations in a Real-Time Communication Platforms:
&lt;ul&gt;
&lt;li&gt;CRM (Salesforce, Zoho, Hubspot).&lt;/li&gt;
&lt;li&gt;API platforms (Zapier).&lt;/li&gt;
&lt;li&gt;Support (Zendesk, ServiceNow).&lt;/li&gt;
&lt;li&gt;Collaboration (MS Teams, Slack).&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Deep understanding of networks and networking issues.&lt;/li&gt;
&lt;li&gt;Understanding of HTTP and SIP error codes.&lt;/li&gt;
&lt;li&gt;Ability to connect the dots between logs from different parts of the backend.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Our Teach Stack: &lt;/strong&gt;Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, Electron / PWA, real-time communications on WebRTC / SIP over HTTP, numerous integrations with third-party services.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

120 - Product Operations

Senior Product Support Engineer, Integrations

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help identify and fix any issues or defects in the software. The QA team&#39;s primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a senior QA Engineer, your role primarily involves ensuring the quality, functionality, and usability of the Dialpad Application. Your responsibilities will include test planning and design, functional testing, automated testing, bug reporting and tracking, collaboration and communication with the global teams both internal and cross-functional.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our QA&amp;nbsp; Manager (in the US)&amp;nbsp; and will be based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;strong&gt;&lt;em&gt; &lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Collaborating with stakeholders to understand application requirements of new features, and user expectations.&lt;/li&gt;
&lt;li&gt;Identifying test scenarios, test cases, and test data to ensure maximum test coverage.&lt;/li&gt;
&lt;li&gt;Defining the scope of manual and automated testing based on the application&#39;s complexity and criticality.&lt;/li&gt;
&lt;li&gt;Executing Functional test cases and automated test cases for the Dialpad&amp;nbsp; Web Application with the browser and the Desktop Native Application&lt;/li&gt;
&lt;li&gt;Maintaining test cases and scripts within the Test Management System&lt;/li&gt;
&lt;li&gt;Analyzing test results and investigating test failures to identify root causes and provide detailed reports.&lt;/li&gt;
&lt;li&gt;Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.&lt;/li&gt;
&lt;li&gt;Supporting the Product Support Engineers.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;8 to 12&amp;nbsp; years of qualitative Work Experience in Web Testing with BS in Software Engineering, Computer Science or any other related field.&lt;/li&gt;
&lt;li&gt;Strong technical competency and experience with desktop applications, as well as an understandings of the functional testing aspects.&lt;/li&gt;
&lt;li&gt;Solid understanding of Desktop app development and application software, including desktop user interface guidelines/standards.&lt;/li&gt;
&lt;li&gt;An absolute must is the ability to convey and document test cases and execute them.&lt;/li&gt;
&lt;li&gt;Strong problem-solving skills.&lt;/li&gt;
&lt;li&gt;Ability to quickly learn and pay attention to details.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills.&lt;/li&gt;
&lt;li&gt;Ability to work on multiple simultaneous projects/initiatives.&lt;/li&gt;
&lt;li&gt;Experience working with analytical or statistical data is a plus.&lt;/li&gt;
&lt;li&gt;Test automation knowledge is a plus.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;This is a Bangalore-based opportunity, Hybrid working, Mandatory 3 days work from Office&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and Wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Senior QA Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. As a Senior SDET, you will join us in playing an essential role in testing the complex systems that support our products.&amp;nbsp; We work cross-functionally and across projects, collaborating closely with developers, designers, and stakeholders to positively impact the quality and performance of the platform to deliver a high-quality, reliable, and user-friendly product to end-users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Software Developer In Test is a skilled developer adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise. You will be building and maintaining system-level test frameworks, including but not limited to API, UI, capacity, and performance tests.&amp;nbsp; You will lead design decisions and work closely with other senior developers. This is a Hybrid role, which requires you to work closely with people in an office environment.&lt;/p&gt;
&lt;p&gt;This position reports to our QA&amp;nbsp; Manager (in the US)&amp;nbsp; and will be based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office.&lt;br&gt;&lt;strong&gt;&lt;br&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Design and develop flexible test frameworks to ensure automated coverage of all key user scenarios.&lt;/li&gt;
&lt;li&gt;Plan, and implement functional, regression, and end-to-end tests, including at the UI, API, and database levels.&lt;/li&gt;
&lt;li&gt;Set up and execute test automation, derive KPIs, and communicate test results.&lt;/li&gt;
&lt;li&gt;Provide detailed failure analysis that allows for the rapid resolution of product or test code defects.&lt;/li&gt;
&lt;li&gt;Develop and execute functional tests against a variety of product features and microservices.&lt;/li&gt;
&lt;li&gt;Participate in software design discussions and reviews, helping developers add appropriate test hooks into the product.&lt;/li&gt;
&lt;li&gt;Develop and execute a comprehensive test strategy.&lt;/li&gt;
&lt;li&gt;Develop reliable and maintainable code, while finding creative and scalable solutions to challenging problems.&lt;/li&gt;
&lt;li&gt;Mentor other engineers while staying on top of test and software development best practices.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;6+ years of software development experience, preferably building test automation frameworks for SaaS applications.&lt;/li&gt;
&lt;li&gt;Strong programming experience, preferably in Python, Java, or JavaScript.&lt;/li&gt;
&lt;li&gt;Strong design experience including test plans and product design reviews.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills in English.Comfortable communicating cross-functionally and with other teams in different geographies.&lt;/li&gt;
&lt;li&gt;Direct experience applying testing methodologies, including regression, integration, load, and performance testing.&lt;/li&gt;
&lt;li&gt;Extensive knowledge of Cloud technologies.&lt;/li&gt;
&lt;li&gt;Experience in setting up CI/CD pipeline with GitHub.&lt;/li&gt;
&lt;li&gt;Server-side API testing, Integration testing, and a solid understanding of REST APIsKnowledge of Work Force Management Systems is a plus&amp;nbsp;Knowledge of Communication Platforms and VoIP technologies is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Technologies we use&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Python, Java, git, GitHub, Jira.&lt;/li&gt;
&lt;li&gt;GHA (GitHub Actions).&lt;/li&gt;
&lt;li&gt;Test Automation frameworks: Selenium , TestNG.&lt;/li&gt;
&lt;li&gt;API frameworks: REST assured, Postman.&lt;/li&gt;
&lt;li&gt;Docker containers.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

 Senior Software Development in Test

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Telephony Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communications in Dialpad’s products. The team provides a reliable API for audio/video calling, text messaging, phone number management, spam detection and more. It is key to creating a stable and performant experience for a large volume of concurrent users. The Edge Team within Telephony is responsible for managing and securing the flow of communication between Dialpad on the one hand and our customers/carriers on the other. They ensure that the millions of calls and messages flowing through Dialpad every day are properly load balanced and distributed through Telephony resources. The Edge team puts great emphasis on optimizing for call setup speed, ensuring there are no call disruptions, and utilizing best practices for security.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Sr Software Engineer on the Telephony Edge&amp;nbsp; team, you’ll use your experience building high scale production systems to develop and manage systems that handle signaling of our phone calls as calls come in or go out of our infrastructure.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Use a solid foundation in computer science, with strong competencies in data structures, algorithms, and software design to write software services that scale&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Use your demonstrated experience in large production backend systems to strategize and drive the roadmap for the feature areas you will own&lt;/li&gt;
&lt;li&gt;Use the knowledge gained in past roles to come up with robust testing and monitoring approaches for your services to ensure high quality, stability and reliability&lt;/li&gt;
&lt;li&gt;Partner with engineers across the globe in the Product, Mobile and Telephony&amp;nbsp; teams&amp;nbsp; on overlapping projects&lt;/li&gt;
&lt;li&gt;Use your communication skills to translate deeply technical concepts involving the state of the edge systems to stakeholders outside of the Telephony team&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Mentor other engineers on team best practices&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Technology stack&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$154,100&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$175,633 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

213 - Telephony Engineering

Senior Software Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;Dialpad’s Analytics&amp;nbsp; team owns data pipelines, multiple databases, modular query layer and rich FE components to deliver intuitive and powerful end user facing analytics experiences that allow Dialpad customers to make&amp;nbsp; data&amp;nbsp; driven business decisions. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented and experienced &lt;strong&gt;Full Stack Engineer&lt;/strong&gt; who is passionate about building high-quality, scalable web &amp;amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, who is based in North America.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Dialpad&#39;s web &amp;amp; desktop applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Take up on-call activities to support and resolve the issues coming from the QA and the Customers.&lt;/li&gt;
&lt;li&gt;Be responsible for deploying the new releases on a weekly release cadence.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.&lt;/li&gt;
&lt;li&gt;Mentor junior engineers and help them grow their skills and expertise.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;6 plus years of experience in Full-stack software engineering.&lt;/li&gt;
&lt;li&gt;Strong experience with Python, APIs, GCP or other cloud infrastructures etc.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience with databases SQL/NoSQL.&lt;/li&gt;
&lt;li&gt;Strong experience with data modeling and writing performant code&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components both frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with mentoring junior engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs and GraphQL schemas.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;li&gt;Minimum familiarity with Vue/React, HTML, CSS, JavaScript, TypeScript,&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;This position reports to Engineering Manager, who is based in North America. and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Senior Software Engineer, Analytics

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Software Engineer–Ai Data Platform, you’ll work with the team to own the development and uptime of Dialpad&#39;s real-time analytics pipelines, maintaining sub-second query and ingestion latencies to power all of Dialpad’s customer-facing insights. You’ll leverage open source technologies such as Apache Beam and Apache Pinot, as well as GCP data services such as BigQuery, PubSub and Dataflow to get the job done.&amp;nbsp; You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, Ai Engineering and will be based in our Vancouver, Canada Office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;First 3 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful&lt;/li&gt;
&lt;li&gt;You’ll work primarily with Java, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack&lt;/li&gt;
&lt;li&gt;You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;First 6 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more major system changes&lt;/li&gt;
&lt;li&gt;You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems&lt;/li&gt;
&lt;li&gt;You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;First 12 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack&lt;/li&gt;
&lt;li&gt;You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Technologies you know&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong experience working with one or more JVM programming language(s)&lt;/li&gt;
&lt;li&gt;Direct experience with streaming ETL frameworks like Apache Beam, Apache Flink, Apache Spark Structured Streaming, or similar&lt;/li&gt;
&lt;li&gt;Experience or familiarity with with SQL&lt;/li&gt;
&lt;li&gt;Experience with a wide range of database systems like Snowflake, BigQuery, Redshift, Athena, Elasticsearch, Apache Pinot, Clickhouse, Apache Druid, or similar&lt;/li&gt;
&lt;li&gt;Understanding of Message Bus Systems like Apache Kafka, Google Pub/Sub, Redis Streams, or similar&lt;/li&gt;
&lt;li&gt;Experience with git or other version control systems&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience&lt;/li&gt;
&lt;li&gt;You have 5+ years of experience in similar roles&lt;/li&gt;
&lt;li&gt;You have strong fundamentals in software engineering and computer science&lt;/li&gt;
&lt;li&gt;You’re excited to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent&lt;/li&gt;
&lt;li&gt;You are capable of handling data in real-time for customer-facing applications&lt;/li&gt;
&lt;li&gt;You have a strong desire to continuously learn&lt;/li&gt;
&lt;li&gt;You enjoy efficient evaluation of a problem space and finding the right tool for the job&lt;/li&gt;
&lt;li&gt;You measure &amp;amp; monitor everything ensuring stability, redundancy, and runtime&lt;/li&gt;
&lt;li&gt;You make data-driven decisions - Measure twice, cut once&lt;/li&gt;
&lt;li&gt;You enjoy working with and learning about data processing tools&lt;/li&gt;
&lt;li&gt;You enjoy learning from your experiences and sharing your knowledge with your team&lt;/li&gt;
&lt;li&gt;You work on diverse problems across different systems&lt;/li&gt;
&lt;li&gt;You appreciate code and system maintainability, and support continuous improvement&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Bonus points for experience with:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A track record of Open Source contributions&lt;/li&gt;
&lt;li&gt;The Python ecosystem&lt;/li&gt;
&lt;li&gt;Cloud providers such as Google Cloud Platform or AWS&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Equity, balance, and belonging&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Continuing education&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers a yearly stipend for continued learning and education expenses.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$154,100&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$175,633 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Senior Software Engineer, Data Platform

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Software Engineer–Ai Data Platform, you’ll work with the team to own the development and uptime of Dialpad&#39;s real-time analytics pipelines, maintaining sub-second query and ingestion latencies to power all of Dialpad’s customer-facing insights. You’ll leverage open source technologies such as Apache Beam and Apache Pinot, as well as GCP data services such as BigQuery, PubSub and Dataflow to get the job done.&amp;nbsp; You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, Ai Engineering and will be based in our Kitchener, Canada office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;First 3 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful&lt;/li&gt;
&lt;li&gt;You’ll work primarily with Java, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack&lt;/li&gt;
&lt;li&gt;You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;First 6 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more major system changes&lt;/li&gt;
&lt;li&gt;You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems&lt;/li&gt;
&lt;li&gt;You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;First 12 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack&lt;/li&gt;
&lt;li&gt;You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Technologies you know&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong experience working with one or more JVM programming language(s)&lt;/li&gt;
&lt;li&gt;Direct experience with streaming ETL frameworks like Apache Beam, Apache Flink, Apache Spark Structured Streaming, or similar&lt;/li&gt;
&lt;li&gt;Experience or familiarity with with SQL&lt;/li&gt;
&lt;li&gt;Experience with a wide range of database systems like Snowflake, BigQuery, Redshift, Athena, Elasticsearch, Apache Pinot, Clickhouse, Apache Druid, or similar&lt;/li&gt;
&lt;li&gt;Understanding of Message Bus Systems like Apache Kafka, Google Pub/Sub, Redis Streams, or similar&lt;/li&gt;
&lt;li&gt;Experience with git or other version control systems&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience&lt;/li&gt;
&lt;li&gt;You have 5+ years of experience in similar roles&lt;/li&gt;
&lt;li&gt;You have strong fundamentals in software engineering and computer science&lt;/li&gt;
&lt;li&gt;You’re excited to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent&lt;/li&gt;
&lt;li&gt;You are capable of handling data in real-time for customer-facing applications&lt;/li&gt;
&lt;li&gt;You have a strong desire to continuously learn&lt;/li&gt;
&lt;li&gt;You enjoy efficient evaluation of a problem space and finding the right tool for the job&lt;/li&gt;
&lt;li&gt;You measure &amp;amp; monitor everything ensuring stability, redundancy, and runtime&lt;/li&gt;
&lt;li&gt;You make data-driven decisions - Measure twice, cut once&lt;/li&gt;
&lt;li&gt;You enjoy working with and learning about data processing tools&lt;/li&gt;
&lt;li&gt;You enjoy learning from your experiences and sharing your knowledge with your team&lt;/li&gt;
&lt;li&gt;You work on diverse problems across different systems&lt;/li&gt;
&lt;li&gt;You appreciate code and system maintainability, and support continuous improvement&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Bonus points for experience with:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A track record of Open Source contributions&lt;/li&gt;
&lt;li&gt;The Python ecosystem&lt;/li&gt;
&lt;li&gt;Cloud providers such as Google Cloud Platform or AWS&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Equity, balance, and belonging&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Continuing education&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers a yearly stipend for continued learning and education expenses.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;Dialpad’s Workforce Management team leverages artificial intelligence to craft advanced functionality specifically designed for contact center supervisors, enabling them to optimize operations and enhance the customer experience. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented and experienced Senior Full Stack Engineer who is passionate about building high-quality, scalable web &amp;amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, who is based in London, and is looking for the person to join the team in our London Office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Dialpad&#39;s web &amp;amp; desktop applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Take up on-call activities to support and resolve the issues coming from the QA and the Customers.&lt;/li&gt;
&lt;li&gt;Be responsible for deploying the new releases on a weekly release cadence.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.&lt;/li&gt;
&lt;li&gt;Mentor junior engineers and help them grow their skills and expertise.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;+8 years of experience in Full-stack software engineering.&lt;/li&gt;
&lt;li&gt;Strong experience with Python or other coding language, Vue/React, Node.js, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Experience with databases SQL/NoSQL.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components both frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with mentoring junior engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs and GraphQL schemas.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

London, UK

Senior Software Engineer, Fullstack

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad is seeking a talented and experienced &lt;strong&gt;Senior Software Front end or Fullstack Engineer&lt;/strong&gt; to lead our team on a mission to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, backend infrastructure and features, willing to make an impact while contributing to a cross-functional team.&lt;/p&gt;
&lt;p&gt;This position reports to an Engineering Director in the USA and will be based in our Buenos Aires Office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Write clear and complete architectural design documents which are easily understood by other team members.&lt;/li&gt;
&lt;li&gt;Provide&amp;nbsp; estimates on technical resources and requirements necessary to plan and begin projects.&lt;/li&gt;
&lt;li&gt;Take responsibility for the execution of projects in the omnichannel contact center communications space. Assist and drive where necessary to ensure the team meets its delivery milestones.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;Review technical designs to ensure features / products are well-integrated and fully meet business needs.&lt;/li&gt;
&lt;li&gt;Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.&lt;/li&gt;
&lt;li&gt;Troubleshoot and debug issues with existing features, as needed.&lt;/li&gt;
&lt;li&gt;Stay up-to-date with the latest backend platform&amp;nbsp; technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on-time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Continue contributing to fun projects meant to delight users!&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an experienced backend software engineer, you drive software delivery &amp;amp; operational excellence by turning well-defined business objectives into software systems. Significant impact on Organization-wide output.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;6+ years of strong experience in front end or full stack software engineering.&lt;/li&gt;
&lt;li&gt;Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience.&lt;/li&gt;
&lt;li&gt;Strong experience working with HTML/CSS, Vue.js, Typescript, Python, Java.&lt;/li&gt;
&lt;li&gt;Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.&lt;/li&gt;
&lt;li&gt;Working knowledge of of unit test and integration test frameworks.&lt;/li&gt;
&lt;li&gt;Good understanding of web technologies RestFul APIs, web application frameworks.&lt;/li&gt;
&lt;li&gt;Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;li&gt;Experience with highly agile and iterative development processes.&lt;/li&gt;
&lt;li&gt;Experience with mentoring engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Our Tech Stacks: Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub),&amp;nbsp; Vue.js/Vuex frontend running natively in Electron. Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, Web application containers like Tomcat.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Buenos Aires, Argentina 

Senior Software Engineer, Omnichannel Contact Center

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology to communicate effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad Meetings&lt;/strong&gt; team builds end-to-end conferencing solutions and provides an opportunity to work on cutting-edge technologies and truly a world-class communication &amp;amp; collaboration product. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad is seeking a talented and experienced &lt;strong&gt;Senior Full Stack Engineer&lt;/strong&gt; to join the growing team on a mission to build compelling/differentiating capabilities on UCaaS and CCaaS. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, backend using modern technologies, willing to make an impact while contributing to a cross-functional team.&lt;/p&gt;
&lt;p&gt;This is a high-impact role directly representing significant contributions to Dialpad’s revenues and is of particular strategic importance.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Write clear and complete Tech Spec documents that other team members easily understand.&lt;/li&gt;
&lt;li&gt;Provide&amp;nbsp; estimates on technical resources and requirements necessary to plan and begin development.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;Review technical designs to ensure features/products fully meet business needs.&lt;/li&gt;
&lt;li&gt;Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.&lt;/li&gt;
&lt;li&gt;Perform unit and end-to-end testing.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on-time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Troubleshoot and debug issues with existing features, as needed.&lt;/li&gt;
&lt;li&gt;Mentor engineers and help them grow their skills, expertise, and technical responsibilities.&lt;/li&gt;
&lt;li&gt;Drive innovation and productivity initiatives within or across the product team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;8+ years of experience in backend software engineering.&lt;/li&gt;
&lt;li&gt;Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience.&lt;/li&gt;
&lt;li&gt;Experience working with Python, Javascript, HTML, CSS, RestFul APIs, web application frameworks is preferred.&lt;/li&gt;
&lt;li&gt;Strong experience working with Microservices, and Serverless Architectures.&lt;/li&gt;
&lt;li&gt;Strong experience working with Containerization and Orchestration, in the Cloud&amp;nbsp; [Google Cloud Platform is a plus].&lt;/li&gt;
&lt;li&gt;Working knowledge of unit test and integration test frameworks.&lt;/li&gt;
&lt;li&gt;Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;li&gt;Experience with highly agile and iterative development processes.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;This position reports to Manager who is based in India and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Senior Software Engineer, Product Engineering

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;Dialpad’s Analytics&amp;nbsp; team owns data pipelines, multiple databases, modular query layer and rich FE components to deliver intuitive and powerful end user facing analytics experiences that allow Dialpad customers to make&amp;nbsp; data&amp;nbsp; driven business decisions. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented and experienced &lt;strong&gt;Full Stack Engineer&lt;/strong&gt; who is passionate about building high-quality, scalable web &amp;amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, who is based in North America.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Dialpad&#39;s web &amp;amp; desktop applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Take up on-call activities to support and resolve the issues coming from the QA and the Customers.&lt;/li&gt;
&lt;li&gt;Be responsible for deploying the new releases on a weekly release cadence.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.&lt;/li&gt;
&lt;li&gt;Mentor junior engineers and help them grow their skills and expertise.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3-6 &amp;nbsp; years of experience in Full-stack software engineering.&lt;/li&gt;
&lt;li&gt;Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Experience with databases SQL/NoSQL.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components both frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with mentoring junior engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs and GraphQL schemas.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;This position reports to Engineering Manager, who is based in North America. and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer, Analytics

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;content-intro&quot;&gt;&amp;nbsp;&lt;/div&gt;
&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all our cloud-native products and services. Millions of users globally leverage our technology daily to communicate effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team can take ownership of a large portion of the product where they can see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;The Dialpad Core team plays an essential role in building the core features of the Dialpad application and is responsible for enhancing the admin experience for the Dialpad customers. This team collaborates with product managers and essential stakeholders to build standard features that other parts of the organization use.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented &lt;strong&gt;Backend Engineer&lt;/strong&gt; who is passionate about building high-quality, scalable web applications using modern front-end and back-end technologies. You will work and own significant features end-to-end and tackle technical hurdles. You will work jointly in a cross-functional team, including closely with Product Managers.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Dialpad&#39;s web &amp;amp; desktop applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Review peers&#39; code for quality, readability, and adherence to standards.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Resolve the issues coming from the QA and the Customers.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams (e.g., DevOps, QA, Product, UX) to build and use standard components and practices across Dialpad products.&lt;/li&gt;
&lt;li&gt;Use tools like Git to manage the codebase and collaborate with teams.&lt;/li&gt;
&lt;li&gt;Communicate technical concepts effectively to stakeholders, both technical and non-technical.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;2-3 years of experience in Full-stack software engineering.&lt;/li&gt;
&lt;li&gt;Strong experience with writing high-performance, reusable, and reliable Python code.&lt;/li&gt;
&lt;li&gt;Strong experience with RESTful APIs.&lt;/li&gt;
&lt;li&gt;Experience in modern cloud platforms like GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Experience in documentation for architectural designs, technical decisions, and best practices.&lt;/li&gt;
&lt;li&gt;Experience in modern frontend frameworks like Vue/React, HTML, CSS, JavaScript, TypeScript, etc.&lt;/li&gt;
&lt;li&gt;Experience with databases SQL/NoSQL.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;
&lt;div class=&quot;content-conclusion&quot;&gt;
&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt;&amp;nbsp;at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;/div&gt;
&lt;div class=&quot;content-conclusion&quot;&gt;
&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt;&amp;nbsp;at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$115,400&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$136,333 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer, Backend (UX Core)

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;Dialpad’s Workforce Management team leverages artificial intelligence to craft advanced functionality specifically designed for contact center supervisors, enabling them to optimize operations and enhance the customer experience. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented and experienced Full Stack Engineer who is passionate about building high-quality, scalable web &amp;amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers in advocating for technical initiatives for the team.&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, who is based in London, and is looking for the person to join the team in our London Office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Dialpad&#39;s web &amp;amp; desktop applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Take up on-call activities to support and resolve the issues coming from the QA and the Customers.&lt;/li&gt;
&lt;li&gt;Be responsible for deploying the new releases on a weekly release cadence.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.&lt;/li&gt;
&lt;li&gt;Mentor junior engineers and help them grow their skills and expertise.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;+5 years of experience in Full-stack software engineering.&lt;/li&gt;
&lt;li&gt;Strong experience with Python or other coding language, Vue/React, Node.js, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Experience with databases SQL/NoSQL.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components both frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with mentoring junior engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs and GraphQL schemas.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer, Fullstack

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;Dialpad’s Contact Center team leverages artificial intelligence to craft advanced functionality specifically designed for contact center agents, enabling them to optimize operations and enhance the customer experience. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented and experienced &lt;strong&gt;Full Stack Engineer&lt;/strong&gt; who is passionate about building high-quality, scalable web &amp;amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles and enrich the team through your engineering experiences. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, who is based in North America, and is looking for the person to join the team in our Buenos Aires, Arg Office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Dialpad&#39;s web &amp;amp; desktop applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Take up on-call activities to support and resolve the issues coming from the QA and the Customers.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;4-7 years of experience in Full-stack software engineering.&lt;/li&gt;
&lt;li&gt;Strong experience with Python (or any coding language), APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Experience with databases SQL/NoSQL.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components both frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with mentoring junior engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs and GraphQL schemas.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer, Full Stack, Contact Center

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Hardware Team is a cross-functional team that is responsible for seamlessly integrating Dialpad’s VoIP Cloud Platform&amp;nbsp; and Video Conferencing solutions into 3rd party hardware solutions.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Dialpad’s Hardware team is uniquely positioned in both old and new technologies. Breathing new life into Deskphones to work seamlessly on a modern Cloud Platform or researching the cutting edge in Video Conferencing Hardware.&lt;/p&gt;
&lt;p&gt;These hardware solutions are an entry point into Dialpad’s ecosystem, which requires intimate knowledge and collaboration with our neighboring product and telephony teams to bring a rich modern experience to our Hardware users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Hardware Engineer,&amp;nbsp; you’ll be responsible for developing and maintaining features to enhance customers’ day-to-day communication experience.You’ll work closely with customers and customer facing teams to provide industry leading calling workflows. On this team, you’ll be participating in an effort to combine traditional hardware solutions with&amp;nbsp; Dialpad’s cutting edge cloud communication platform. You’ll be contributing directly to high-impact projects which drive critical business strategies.&lt;/p&gt;
&lt;p&gt;This position reports to the Hardware Engineering Manager, and will be based in our Buenos Aires office.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain software solutions and integrations that interface with VoIP devices, including IP Phones, SIP adapters, ATA adapters and DECT base stations.&lt;/li&gt;
&lt;li&gt;Design and implement&amp;nbsp; features and improvements for device management, provisioning, activation, and control in the UI.&lt;/li&gt;
&lt;li&gt;Troubleshoot production/customer related issues with devices.&lt;/li&gt;
&lt;li&gt;Write and maintain comprehensive unit tests to ensure the robustness of the devices integration management software.&lt;/li&gt;
&lt;li&gt;Maintain code quality by reviewing peers’ code.&lt;/li&gt;
&lt;li&gt;Collaborate with Product Management, Design, and cross-functional&amp;nbsp; engineering teams to understand the requirements and translate them into technical specifications.&lt;/li&gt;
&lt;li&gt;Work closely with QA through the entire lifecycle of a feature.&lt;/li&gt;
&lt;li&gt;Work on self development and continuous self improvement to stay up-to-date with the latest technologies in the field.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring (Must Have)&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;2-4 years of experience as a Software Engineer.&lt;/li&gt;
&lt;li&gt;Hands-on experience with Python or other relevant structured language.&lt;/li&gt;
&lt;li&gt;Experience working with both Front End and Back End technologies.&lt;/li&gt;
&lt;li&gt;Experience working with Databases.&lt;/li&gt;
&lt;li&gt;Expertise with Unit Testing.&lt;/li&gt;
&lt;li&gt;Familiarity&amp;nbsp; with Networking protocols (TCP, UDP).&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs.&lt;/li&gt;
&lt;li&gt;Familiarity with version control systems (Git).&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Nice to have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with Python, Javascript and Vue.&lt;/li&gt;
&lt;li&gt;Experience with cloud platforms (GCP and AWS).&lt;/li&gt;
&lt;li&gt;Experience with VoIP.&lt;/li&gt;
&lt;li&gt;Understanding of low-level networking (SIP, TCP, UDP).&lt;/li&gt;
&lt;li&gt;Experience working with Support Teams (customer agents).&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer - Hardware

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Native App is used internally and by the entire base of Dialpad customers. It brings the same Web App experience to the desktop environment (MacOS and Windows) with an enhanced, custom experience and more features.&lt;/p&gt;
&lt;p&gt;The Web Client Delivery team’s mission is to provide the foundation through which web-based client applications at Dialpad can be stable, secure, and lightweight. Additionally, they give the teams the tooling and services that enable flexible deployment/distribution and easy debugging by developers.&lt;/p&gt;
&lt;p&gt;This team owns the maintenance, upgrading, and development of new features of our electron framework, which supports the entire Dialpad app and the technical logistics around installation management on various systems and environments.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Software Engineer on the Native App, you’ll play a crucial role in ensuring the correct behavior of the Dialpad App in MacOS and Windows environments. Your work will contribute to a new way of deploying our applications into thousands of customer systems, improving the performance of the application, and supporting new features that align with our company&#39;s mission.&lt;/p&gt;
&lt;p&gt;This position reports to an Engineering Manager in Argentina and will be based in our Buenos Aires Office.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Implementing best practices in native application development.&lt;/li&gt;
&lt;li&gt;Continuos improvement of the deployment strategy of the Dialpad application.&lt;/li&gt;
&lt;li&gt;Get feedback from customer agents and support the correct behavior of the entire system.&lt;/li&gt;
&lt;li&gt;As a team, we take full ownership of the entire release process of the Dialpad Application. We trust our team members to bring improvement opportunities into it, empowering them to make a real difference in our processes.&lt;/li&gt;
&lt;li&gt;Tech Stack: JavaScript (Electron framework), Python, GitHub Actions, Google Cloud, CI/CD.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You&#39;ve at least 5 years of professional experience.&lt;/li&gt;
&lt;li&gt;You are passionate about JavaScript.&lt;/li&gt;
&lt;li&gt;You’re familiar with frameworks that wrap web applications for native desktop use such as Electron.&lt;/li&gt;
&lt;li&gt;You’re experienced working across teams to implement successful processes and tooling.&lt;/li&gt;
&lt;li&gt;Collaborative &amp;amp; team player but also able to work independently &amp;amp; autonomously.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

216 - Infrastructure Engineering

Software Engineer, Native App

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all our cloud-native products and services. Millions of users globally leverage our technology daily to communicate effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team can take ownership of a large portion of the product where they can see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;The Dialpad Core team plays an essential role in building the core features of the Dialpad application and is responsible for enhancing the admin experience for the Dialpad customers. This team collaborates with product managers and essential stakeholders to build standard features that other parts of the organization use.&lt;br&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented &lt;strong&gt;Full-Stack Engineer&lt;/strong&gt; who is passionate about building high-quality, scalable web applications using modern front-end and back-end technologies. You will work and own significant features end-to-end and tackle technical hurdles. You will work jointly in a cross-functional team, including closely with Product Managers.&lt;br&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Dialpad&#39;s web &amp;amp; desktop applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Review peers&#39; code for quality, readability, and adherence to standards.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Resolve the issues coming from the QA and the Customers.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams (e.g., DevOps, QA, Product, UX) to build and use standard components and practices across Dialpad products.&lt;/li&gt;
&lt;li&gt;Use tools like Git to manage the codebase and collaborate with teams.&lt;/li&gt;
&lt;li&gt;Communicate technical concepts effectively to stakeholders, both technical and non-technical.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;br&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;4-6 years of experience in Full-stack software engineering.&lt;/li&gt;
&lt;li&gt;Strong experience with writing high-performance, reusable, and reliable Python code.&lt;/li&gt;
&lt;li&gt;Strong experience with RESTful APIs.&lt;/li&gt;
&lt;li&gt;Experience in modern cloud platforms like GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Experience in documentation for architectural designs, technical decisions, and best practices.&lt;/li&gt;
&lt;li&gt;Experience in modern frontend frameworks like Vue/React, HTML, CSS, JavaScript, TypeScript, etc.&lt;/li&gt;
&lt;li&gt;Experience with databases SQL/NoSQL.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer - Product Engineering -Core UX

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search &amp;amp; analytics, core platform, frontend &amp;amp; backend infrastructure, developer and partner ecosystem &amp;amp; integrations and more.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This is an exciting opportunity to be part of a small task force to create and operate the company&#39;s main search platform. The candidate will be responsible for contributing to a full stack of features including the search platform, the microservice architecture, the data model, the API frontend and the necessary data pipelines.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;In your first 30 days:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Get to know the cross functional team of engineers, product managers, designers and QA engineers that you will be working closely with.&lt;/li&gt;
&lt;li&gt;Set up your dev environment.&lt;/li&gt;
&lt;li&gt;Complete the engineering onboarding program (including training videos and documentation).&lt;/li&gt;
&lt;li&gt;Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas.&lt;/li&gt;
&lt;li&gt;Learn the common workflows, goals, and pain points of our users.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;In your first few months:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work on features either solo or in groups of 2-4 engineers based on feature size.&lt;/li&gt;
&lt;li&gt;Take end to end ownership of a feature. This includes:&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Working with the design team to finalize a user experience that is intuitive and accessible.&lt;/li&gt;
&lt;li&gt;Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design.&lt;/li&gt;
&lt;li&gt;Consider performance, debuggability, extensibility, user documentation, performance and usage monitoring and test coverage when designing and implementing features.&lt;/li&gt;
&lt;li&gt;Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Ongoing:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Take ownership of an area under the search platform .&lt;/li&gt;
&lt;li&gt;Contribute to long term technical vision -&amp;nbsp; how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?&lt;/li&gt;
&lt;li&gt;Optimize the performance, scalability and cost of the search platform.&lt;/li&gt;
&lt;li&gt;Evaluate emerging technologies and shape the evolution of the tech stack to ensure the search platform meets current and future needs.&lt;/li&gt;
&lt;li&gt;Identify team-wide challenges, risks, technical debt areas and find ways forward through them.&lt;/li&gt;
&lt;li&gt;Advocate for new ideas and processes to improve the developer experience - make building the search platform easier, faster and more fun.&lt;/li&gt;
&lt;li&gt;Mentor and collaborate with fellow engineers to ensure features are built with good engineering practices and design.&lt;/li&gt;
&lt;li&gt;Build metrics, monitoring and alerting infrastructure to track performance, availability, cost and usage patterns of the search platform.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Your previous experience should be in information retrieval or in distributed system engineering. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution.&lt;/p&gt;
&lt;p&gt;This position reports to an Engineering Director in the UK and will be based in our Buenos Aires Office.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Information retrieval:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;In-depth understanding of how information retrieval systems work, including indexers, analyzers, field mapping, index rotations, ranking, re-ranking.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience in maintaining a search engine at scale.&lt;/li&gt;
&lt;li&gt;Familiar with NLP/NLU within the context of IR.&lt;/li&gt;
&lt;li&gt;Experience manipulating, optimizing and comparing dense vectors.&lt;/li&gt;
&lt;li&gt;Familiar with the principle of hybrid search, rank fusion and reranking.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Development skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;In-depth understanding of distributed systems, microservices and message driven architectures.&lt;/li&gt;
&lt;li&gt;Fluent in GOlang and Python 3 (experience with Rust and typescript optional).&lt;/li&gt;
&lt;li&gt;Passionate about real time performance optimization and high availability.&lt;/li&gt;
&lt;li&gt;Experience with Swagger, OpenAPI or equivalent code generation tools.&lt;/li&gt;
&lt;li&gt;Experience with gRPC or equivalent rpc protocol.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;System engineering skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Familiar with Docker and Kubernetes.&lt;/li&gt;
&lt;li&gt;Familiar with cloud platforms. GPC (preferred) or equivalent (AWS/Azure).&lt;/li&gt;
&lt;li&gt;Familiar Terraform, Ansible or equivalent infrastructure as code stack.&lt;/li&gt;
&lt;li&gt;Familiar with Ci/CD frameworks and continuous delivery.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer, Search

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented &lt;strong&gt;Fullstack&amp;nbsp; Software Engineer&lt;/strong&gt; to help build and maintain our customer and partner facing tooling, automated workflows and administrative features for various products &amp;amp; services in our ecosystem. You will be responsible for designing, developing, and testing new features and improvements to our existing tooling and admin features. You will work closely with product managers, UX designers, backend developers, and other engineers to deliver a world-class communications platform to our users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Create a long term technical vision for the Tooling product, while defining steps to deliver value in shorter term phases.&lt;/li&gt;
&lt;li&gt;Design and implement new features and enhancements to Dialpad&#39;s tooling and admin features.&lt;/li&gt;
&lt;li&gt;Build and maintain partner portals, which allow third-party organizations to manage their own Dialpad accounts and services.&lt;/li&gt;
&lt;li&gt;Develop automated workflows to support the growing needs of customer support and ensure smooth operations.&lt;/li&gt;
&lt;li&gt;Work with other engineers to ensure the scalability, performance, and reliability of the platform.&lt;/li&gt;
&lt;li&gt;Collaborate with UX designers and product managers to define and refine requirements for new features.&lt;/li&gt;
&lt;li&gt;Write high-quality, maintainable, and testable code using modern software development practices.&lt;/li&gt;
&lt;li&gt;Work in an agile development environment with a focus on continuous integration and delivery.&lt;/li&gt;
&lt;li&gt;Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.&lt;/li&gt;
&lt;li&gt;Troubleshoot and debug issues with existing features, as needed.&lt;/li&gt;
&lt;li&gt;Stay up-to-date with the latest frontend technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.&lt;/li&gt;
&lt;li&gt;Pay close attention to detail and code quality to ensure that our web applications are performant, scalable, and maintainable.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on-time and with the highest quality.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;5+ years of experience in FullStack, preferred previous experience in building web based tooling and support applications.&lt;/li&gt;
&lt;li&gt;Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components.&lt;/li&gt;
&lt;li&gt;Attention to detail and a focus on code quality and maintainability.&lt;/li&gt;
&lt;li&gt;Experience with mentoring junior engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs and GraphQL schemas.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Ability to write clean, modular, and maintainable code.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;li&gt;Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;This position reports to Manager, who is based in India. and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer, Tooling & Admin Features

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Senior Engineering Manager of the Integrations team, you will lead a team of 4+ mid-senior full stack engineers based in Buenos Aires, Argentina. Your role will involve closely collaborating with other engineering managers &amp;amp; teams also focusing on integrations to achieve alignment &amp;amp; efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current small team size some technical IC tasks may also be performed. This team is expected to grow in both size, scope &amp;amp; impact with strong potential for additional career opportunities &amp;amp; responsibilities.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Engineering Manager in Canada and will be based in our Buenos Aires Office. Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions &amp;amp; escalations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.&lt;/li&gt;
&lt;li&gt;Help to define a 1-3 year roadmap &amp;amp; vision for the integrations team.&lt;/li&gt;
&lt;li&gt;Consistently work with your direct reports to support their career growth.&lt;/li&gt;
&lt;li&gt;Assist in evaluating technical design &amp;amp; architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.&lt;/li&gt;
&lt;li&gt;Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities.&lt;/li&gt;
&lt;li&gt;Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.&lt;/li&gt;
&lt;li&gt;Drive effective engineering processes and policies.&lt;/li&gt;
&lt;li&gt;Scale the team by recruiting candidates from diverse backgrounds.&lt;/li&gt;
&lt;li&gt;Get hands on when necessary and assist with technical implementations.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What you&#39;ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.&lt;/li&gt;
&lt;li&gt;10+ years professional experience as an engineer or engineering leader.&lt;/li&gt;
&lt;li&gt;Experience with the development of integrations &amp;amp; APIs.&lt;/li&gt;
&lt;li&gt;Hiring &amp;amp; interviewing skills.&lt;/li&gt;
&lt;li&gt;Onboarding &amp;amp; mentorship experience.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Engineering Manager, Integrations

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Telephony&amp;nbsp; Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.&amp;nbsp; On the Telephony QA team, you play an essential role in testing the complex systems that support our products.&amp;nbsp; We work cross-functionally and across projects, collaborating closely with developers and product managers to positively impact the quality, reliability, and performance of the platform.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Senior QA Engineer is a skilled technical tester with strong analytical and critical thinking skills. A passionate system thinker with excellent written and verbal communication skills. You will drive regression testing, work with various product and telephony teams, and dig deep into the various layers of the platform to look for bugs.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our Quality Engineering Manager in the USA and will be based in our Buenos Aires, Arg office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;strong&gt;&lt;em&gt; &lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Execute manual and automated regression test suites.&lt;/li&gt;
&lt;li&gt;Write new test cases for new and existing features&lt;/li&gt;
&lt;li&gt;Work collaboratively with stakeholders to understand business and feature requirements.&lt;/li&gt;
&lt;li&gt;Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.&lt;/li&gt;
&lt;li&gt;Publish and communicate test results and progress.&lt;/li&gt;
&lt;li&gt;Become an expert on the platform and a reliable reference to other teams.&lt;/li&gt;
&lt;li&gt;Develop and execute load testing against a variety of systems.&lt;/li&gt;
&lt;li&gt;Work on new features by participating in software design discussions and developing and executing a comprehensive test strategy.&lt;/li&gt;
&lt;li&gt;Occasionally contribute to automation testing by fixing or adding new functional tests.&lt;/li&gt;
&lt;li&gt;Advocate for doing the right thing even if it’s difficult.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;6+ years of software testing experience in complex cloud products.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills.&lt;/li&gt;
&lt;li&gt;Technical curiosity (what happens when or how does this work).&lt;/li&gt;
&lt;li&gt;Hands-on experience with troubleshooting software configuration problems.&lt;/li&gt;
&lt;li&gt;Comfortable communicating cross-functionally and across management levels.&lt;/li&gt;
&lt;li&gt;Direct experience applying testing methodologies, including regression, integration, load, or performance testing.&lt;/li&gt;
&lt;li&gt;Demonstrated ability to deliver on projects with minimal supervision.&lt;/li&gt;
&lt;li&gt;Strong knowledge of cloud technologies, including the testing of REST services.&lt;/li&gt;
&lt;li&gt;Excellent people skills as you&#39;ll work with other teams in different geographies.&lt;/li&gt;
&lt;li&gt;Relevant experience working with RTP or SIP services is helpful.&lt;/li&gt;
&lt;li&gt;Structured coding language (Python, Java, etc) experience is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. QA Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search &amp;amp; analytics, core platform, frontend &amp;amp; backend infrastructure, developer and partner ecosystem &amp;amp; integrations and more.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This is an exciting opportunity to be part of a small task force to create and operate the company&#39;s main search platform. The candidate will be responsible for contributing to a full stack of features including the search platform, the microservice architecture, the data model, the API frontend and the necessary data pipelines.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;In your first 30 days:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Get to know the cross functional team of engineers, product managers, designers and QA engineers that you will be working closely with.&lt;/li&gt;
&lt;li&gt;Set up your dev environment.&lt;/li&gt;
&lt;li&gt;Complete the engineering onboarding program (including training videos and documentation).&lt;/li&gt;
&lt;li&gt;Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas.&lt;/li&gt;
&lt;li&gt;Learn the common workflows, goals, and pain points of our users.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;In your first few months:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work on features either solo or in groups of 2-4 engineers based on feature size.&lt;/li&gt;
&lt;li&gt;Take end to end ownership of a feature. This includes:&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Working with the design team to finalize a user experience that is intuitive and accessible.&lt;/li&gt;
&lt;li&gt;Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design.&lt;/li&gt;
&lt;li&gt;Consider performance, debuggability, extensibility, user documentation, performance and usage monitoring and test coverage when designing and implementing features.&lt;/li&gt;
&lt;li&gt;Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Ongoing:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Take ownership of an area under the search platform.&lt;/li&gt;
&lt;li&gt;Contribute to long term technical vision -&amp;nbsp; how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?&lt;/li&gt;
&lt;li&gt;Optimize the performance, scalability and cost of the search platform.&lt;/li&gt;
&lt;li&gt;Evaluate emerging technologies and shape the evolution of the tech stack to ensure the search platform meets current and future needs.&lt;/li&gt;
&lt;li&gt;Identify team-wide challenges, risks, technical debt areas and find ways forward through them.&lt;/li&gt;
&lt;li&gt;Advocate for new ideas and processes to improve the developer experience - make building the search platform easier, faster and more fun.&lt;/li&gt;
&lt;li&gt;Mentor and collaborate with fellow engineers to ensure features are built with good engineering practices and design.&lt;/li&gt;
&lt;li&gt;Build metrics, monitoring and alerting infrastructure to track performance, availability, cost and usage patterns of the search platform.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Your previous experience should be in information retrieval or in distributed system engineering. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to an Engineering Director in the UK and will be based in our Buenos Aires Office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Information retrieval:&amp;nbsp;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;In-depth understanding of how information retrieval systems work, including indexers, analyzers, field mapping, index rotations, ranking, re-ranking.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience in maintaining a search engine at scale.&lt;/li&gt;
&lt;li&gt;Familiar with NLP/NLU within the context of IR.&lt;/li&gt;
&lt;li&gt;Experience manipulating, optimizing and comparing dense vectors.&lt;/li&gt;
&lt;li&gt;Familiar with the principle of hybrid search, rank fusion and reranking.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;Development skills:&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;In-depth understanding of distributed systems, microservices and message driven architectures.&lt;/li&gt;
&lt;li&gt;Fluent in GOlang and Python 3 (experience with Rust and typescript optional).&lt;/li&gt;
&lt;li&gt;Passionate about real time performance optimization and high availability.&lt;/li&gt;
&lt;li&gt;Experience with Swagger, OpenAPI or equivalent code generation tools.&lt;/li&gt;
&lt;li&gt;Experience with gRPC or equivalent rpc protocol.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;System engineering skills:&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Familiar with Docker and Kubernetes.&lt;/li&gt;
&lt;li&gt;Familiar with cloud platforms. GPC (preferred) or equivalent (AWS/Azure).&lt;/li&gt;
&lt;li&gt;Familiar Terraform, Ansible or equivalent infrastructure as code stack.&lt;/li&gt;
&lt;li&gt;Familiar with Ci/CD frameworks and continuous delivery.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Software Engineer, Search

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Staff Software Engineer in the Integrations team, you will architect, develop, and maintain Dialpad’s Integration applications using modern full-stack technologies including Python, Vue.js &amp;amp; GCP. You will work closely with designers, product managers, and other engineers to deliver high-quality products.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Engineering Manager in Canada and will be based in our Buenos Aires Office. Candidates are expected to be flexible with the working hours, to overlap with the IST timezone for team meetings/ discussions/ escalations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Define a 1-3 year roadmap/vision based on the Integrations team charter.&lt;/li&gt;
&lt;li&gt;Become a force multiplier, by enabling the team members to improve the quality of the product offerings.&lt;/li&gt;
&lt;li&gt;Write clear and complete architectural design documents which are easily understood by other team members.&lt;/li&gt;
&lt;li&gt;Provide estimates on technical resources and requirements necessary to plan and begin projects.&lt;/li&gt;
&lt;li&gt;Take responsibility for the execution of the Integration team projects. Assists and drives where necessary to ensure the team meets its delivery milestones.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;Become widely recognized as a technical expert for the team. Devise elegant solutions to difficult engineering problems.&lt;/li&gt;
&lt;li&gt;Review technical designs to ensure features/products are well-integrated and fully meet business needs.&lt;/li&gt;
&lt;li&gt;You’ll create tools/ scripts that will monitor our Integration instances, which will alert us of problems that may be caused by API usage/ resources getting hogged by Integrations.&lt;/li&gt;
&lt;li&gt;Give larger-scale internal demos on new features that you have completed and explain how they fit into the bigger picture.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Develop and maintain Dialpad’s Integration applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;10+ years of experience in Full-stack software engineering&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…)&lt;/li&gt;
&lt;li&gt;Expert in at least one of the modern Backend &amp;amp; Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript&lt;/li&gt;
&lt;li&gt;Strong experience Integrating with SaaS platforms using APIs.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components for both the frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and mentorship skills
&lt;ul&gt;
&lt;li&gt;Nice to have: Technical Leadership skills&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Nice to have:&lt;br&gt;
&lt;ul&gt;
&lt;li&gt;Understanding of authentication between SaaS platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Our Tech Stack&lt;/strong&gt;: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Staff Software Engineer, Fullstack, Integrations

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Staff Software Engineer in the Integrations team, you will architect, develop, and maintain Dialpad’s Integration applications using modern full-stack technologies including Python, Vue.js &amp;amp; GCP. You will work closely with designers, product managers, and other engineers to deliver high-quality products.&lt;/p&gt;
&lt;p&gt;This position reports to our Sr Manager (in the US)&amp;nbsp; and will be based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Define a 1-3 year roadmap/vision based on the Integrations team charter.&lt;/li&gt;
&lt;li&gt;Become a force multiplier, by enabling the team members to improve the quality of the product offerings.&lt;/li&gt;
&lt;li&gt;Write clear and complete architectural design documents which are easily understood by other team members.&lt;/li&gt;
&lt;li&gt;Provide estimates on technical resources and requirements necessary to plan and begin projects.&lt;/li&gt;
&lt;li&gt;Take responsibility for the execution of the Integration team projects. Assists and drives where necessary to ensure the team meets its delivery milestones.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;Become widely recognized as a technical expert for the team. Devise elegant solutions to difficult engineering problems.&lt;/li&gt;
&lt;li&gt;Review technical designs to ensure features/products are well-integrated and fully meet business needs.&lt;/li&gt;
&lt;li&gt;You’ll create tools/ scripts that will monitor our Integration instances, which will alert us of problems that may be caused by API usage/ resources getting hogged by Integrations.&lt;/li&gt;
&lt;li&gt;Give larger-scale internal demos on new features that you have completed and explain how they fit into the bigger picture.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Develop and maintain Dialpad’s Integration applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;14+ years of experience in Full-stack software engineering&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…)&lt;/li&gt;
&lt;li&gt;Expert in at least one of the modern Backend &amp;amp; Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript&lt;/li&gt;
&lt;li&gt;Strong experience Integrating with SaaS platforms using APIs.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components for both the frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and mentorship skills
&lt;ul&gt;
&lt;li&gt;Nice to have: Technical Leadership skills&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Nice to have:&lt;br&gt;
&lt;ul&gt;
&lt;li&gt;Understanding of authentication between SaaS platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Our Tech Stack&lt;/strong&gt;: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;This position reports to Senior Manager, who is based in US. and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Staff Software Engineer, Integrations

Engineering

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Senior Technical &amp;amp; International Accounting Manager will serve as a key technical accounting resource within the company and will collaborate with cross-functional teams, executives and external auditors. This role is also responsible for all international statutory reporting and compliance for Dialpad’s international entities and will support external reporting activities.&lt;/p&gt;
&lt;p&gt;This is a hybrid position located in the San Ramon, CA office and reports to the Assistant Controller.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Oversee the international accounting function and manage the relationship with 3rd party accounting firms.&lt;/li&gt;
&lt;li&gt;Responsible for statutory reporting and compliance for Dialpad’s international subsidiaries.&lt;/li&gt;
&lt;li&gt;Participate in month-end close activities including preparing intercompany journal entries, ensuring international accounting close is accurate and timely, preparing earnings per share and other complex accounting calculations as needed.&lt;/li&gt;
&lt;li&gt;Responsible for conducting accounting research and preparing technical accounting memorandums for significant and/or complex transactions.&lt;/li&gt;
&lt;li&gt;Monitor developments and assess and communicate the effects of emerging US GAAP and SEC proposed regulations, and oversee the implementation of new accounting standards.&lt;/li&gt;
&lt;li&gt;Maintain an external reporting calendar and communicate deadlines effectively to stakeholders.&lt;/li&gt;
&lt;li&gt;Collaborate with Deal Desk and Sales to train, educate, and collectively evaluate complex customer contract terms and their implication on revenue recognition, and revenue accounting operations&lt;/li&gt;
&lt;li&gt;Oversee the preparation of quarterly financial statements, including the statement of cash flows.&lt;/li&gt;
&lt;li&gt;Partner with external auditors and respond to audit requests in a timely manner.&lt;/li&gt;
&lt;li&gt;Perform SOX controls and procedures over financial reporting and accounting processes.&lt;/li&gt;
&lt;li&gt;Assist in the preparation of quarterly financial presentations for Audit Committee.&lt;/li&gt;
&lt;li&gt;Perform other special projects and duties as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills &lt;/strong&gt;&lt;strong&gt;you’ll bring&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;8+ years of combined experience in Big 4 public accounting and industry.&lt;/li&gt;
&lt;li&gt;Bachelor’s degree in accounting or finance; an active CPA designation (or equivalent) is required.&lt;/li&gt;
&lt;li&gt;Strong knowledge of US GAAP, SEC regulations and IFRS.&lt;/li&gt;
&lt;li&gt;Demonstrated expertise in researching and documenting accounting guidance and treatment of accounting issues.&lt;/li&gt;
&lt;li&gt;Experience with international accounting and cost-plus entity structures.&lt;/li&gt;
&lt;li&gt;Strong relationship management and communication skills at all organizational levels.&lt;/li&gt;
&lt;li&gt;Exceptional analytical skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$156,500&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$193,300 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

610 - Accounting

San Ramon, CA

 Senior Technical & International Accounting Manager

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Sr. Payroll Analyst position plays a critical role to ensure all Payroll items are processed, paid timely and accurately. It also provides proactive support of payroll policies, processes and applications.&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Review non-exempt employee time cards to ensure accuracy and compliance in both the US and Canada.&lt;/li&gt;
&lt;li&gt;Provide education sessions with Managers and employees on the companies Time and &amp;nbsp; Attendance process as needed.&lt;/li&gt;
&lt;li&gt;Daily monitoring, answering, and completion of payroll ticket system.&amp;nbsp; Providing first level response support to Managers and Employees.&lt;/li&gt;
&lt;li&gt;Coordinate with PeopleOps, Finance and other departments to ensure proper data flow with Payroll.&lt;/li&gt;
&lt;li&gt;Work with ADP on Time and Attendance issues as needed (US).&lt;/li&gt;
&lt;li&gt;Review, analyze and process all LOA employees (US and Canada).&lt;/li&gt;
&lt;li&gt;Assist with audit and year-end preparation as needed (US and Canada).&lt;/li&gt;
&lt;li&gt;Create custom reports as needed in ADP (US and Canada).&lt;/li&gt;
&lt;li&gt;Maintain detailed Payroll records (US and Canada).&lt;/li&gt;
&lt;li&gt;Maintenance of Data Bridge, to include ensuring the accuracy of the data feeding between Bamboo and ADP. Working with 3rd party vendors on any issues as needed (US).&lt;/li&gt;
&lt;li&gt;Entering all payroll data and payroll changes into ADP, to include Manager, location and department changes (US).&lt;/li&gt;
&lt;li&gt;Entering all benefit changes in ADP, and performing semi-monthly audits to reconcile the benefit companies data with the ADP deductions (US).&lt;/li&gt;
&lt;li&gt;Full cycle understanding and processing of Canada payroll using ADP Canada system/workbook (Canada).&lt;/li&gt;
&lt;li&gt;Assist in setting up SUI/SIT in various States (US).&lt;/li&gt;
&lt;li&gt;Setup of Local taxes as needed (US).&lt;/li&gt;
&lt;li&gt;Enter Variable pay items on ADP grid each pay cycle (US).&lt;/li&gt;
&lt;li&gt;Import all required pay items in Workforce Now each pay cycle, to include Commission and Bonus payments (US).&lt;/li&gt;
&lt;li&gt;Quarterly reconciliation of HSA., DSA and FSA account (US).&lt;/li&gt;
&lt;li&gt;Post all HSA, DSA and FSA contributions each pay cycle (US).&lt;/li&gt;
&lt;li&gt;Enter and monitor all HSA, DSA and FSA goals in ADP, to include Life Event changes.&lt;/li&gt;
&lt;li&gt;Run Preview and Post Payroll reports each cycle (US and Canada).&lt;/li&gt;
&lt;li&gt;Quarterly audits with HR to ensure no variances in data (Location, Department, etc.).&lt;/li&gt;
&lt;li&gt;Process and import Imputed Income each pay cycle (US).&lt;/li&gt;
&lt;li&gt;Process and import commuter benefits once a month (US).&lt;/li&gt;
&lt;li&gt;Process prorated pay items for Payroll Manager review (US).&lt;/li&gt;
&lt;li&gt;Collect backup, store and process all newly requested gym membership reimbursements (US and Canada).&lt;/li&gt;
&lt;li&gt;Assist in International Payroll as needed.&lt;/li&gt;
&lt;li&gt;Additional duties as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;High level of organizational skills.&lt;/li&gt;
&lt;li&gt;Minimum 5 years of ADP Canada platform experience.&lt;/li&gt;
&lt;li&gt;Minimum 5 years ADP Workforce Now experience.&lt;/li&gt;
&lt;li&gt;Mid-level experience with Microsoft Excel, Word, Pivot Tables, VLookup and G-Suite.&lt;/li&gt;
&lt;li&gt;Strong analytical and problem-solving skills.&lt;/li&gt;
&lt;li&gt;Comfortable working independently, and as part of a team.&lt;/li&gt;
&lt;li&gt;Ability to multitask and work under tight deadlines with flexibility.&lt;/li&gt;
&lt;li&gt;Knowledge of common payroll and accounting practices.&lt;/li&gt;
&lt;li&gt;Experience handling, analyzing and suggesting process improvements.&lt;/li&gt;
&lt;li&gt;Excellent understanding of multi-state and Canadian Payroll.&lt;/li&gt;
&lt;li&gt;Ability to work in a fast paced, dynamic, multi-priority environment with firm deadlines.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Payroll Analyst

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Our CFO organization owns all Finance, Real Estate, Operations, IT, Data strategy, Investor Relations for Dialpad. This is the infrastructure for how we continue to scale and build customer and investor value globally.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Sr. Procurement Manager is excited to create, scale and drive a centralized procurement / purchasing function, saving tens of millions of dollars over time through best-in-class procurement strategy and execution.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This senior individual contributor role, interfacing directly with our senior and executive staff, will report to the Director of Accounting.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Create an end-end procurement framework by understanding the business need, budget allocation, conducting RFI/RFP process, selection of the right vendor, contract negotiation, execution and onboarding of the vendor/services.&lt;/li&gt;
&lt;li&gt;Establish procurement policy and related governance for all purchases in the company.&lt;/li&gt;
&lt;li&gt;Create, develop and standardize sound cost-effective strategies for the purchasing of software, hardware and services. Conduct cost analyses and set benchmarks for improvement.&lt;/li&gt;
&lt;li&gt;Streamline systems, applications, and processes to enable ease-of-business while maintaining public-grade controls.&lt;/li&gt;
&lt;li&gt;Work closely with the company’s executive and finance teams to reduce the number of vendors to a narrow group of world-class, trusted advisors.&lt;/li&gt;
&lt;li&gt;Negotiate price and terms with vendors and service providers, securing optimal quality, delivery, best-in-class pricing, and terms for Dialpad.&lt;/li&gt;
&lt;li&gt;Develop and manage strong relationships with suppliers while continually scouting for the best alternatives for cost and feature effectiveness.&lt;/li&gt;
&lt;li&gt;Collaborate with the FP&amp;amp;A team to evaluate funding/spending operations while seeking ways to improve and enhance all transactions through improved speed, quality, cost, and payment terms.&lt;/li&gt;
&lt;li&gt;Collaborate with legal and infosec teams to ensure contract terms favorable for the company and in compliances with all regulations and controls, incl SOX.&lt;/li&gt;
&lt;li&gt;Identify the least effective agreements and proactively drive the selection or and renegotiation of mission critical contracts.&lt;/li&gt;
&lt;li&gt;Proactive, consistent dashboard regarding procurement trends and results against the plan.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;We are looking for someone who thrives on working in a high-growth, fast-paced environment, and who is very motivated to delight customers and build a large and important enterprise cloud company:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree (or equivalent) in Supply Chain Management, Finance, Accounting, or related field from an accredited institution.&lt;/li&gt;
&lt;li&gt;10+ years of relevant experience in procurement and purchasing management, finance, accounting or business operations.&lt;/li&gt;
&lt;li&gt;4 years of experience in a high-growth cloud software company, both public and private.&lt;/li&gt;
&lt;li&gt;Expert in MS Excel, Google sheets, and leading procurement software.&lt;/li&gt;
&lt;li&gt;Expert negotiator with vendors to drive best outcomes for Dialpad.&lt;/li&gt;
&lt;li&gt;Self starter willing to wear multiple hats and drive end-end procurement management for the organization.&lt;/li&gt;
&lt;li&gt;Excellent verbal, written, reporting, and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong presentation skills (both oral and content) for both internal and external audiences.&lt;/li&gt;
&lt;li&gt;Unwavering integrity.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$155,100&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$191,633 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

San Ramon, US 

Sr. Procurement Manager

Finance & Accounting

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are hiring for a Salesforce.com Support Analyst/Admin(SSA) for our Salesforce CRM development Team that is responsible for the technology and services that support our Sales Representatives worldwide. Dialpad is looking for an adaptable, high performing, motivated and self-reliant individual who has direct experience in Salesforce.com application processes end to end including CPQ and other Sales support tools.&lt;/p&gt;
&lt;p&gt;As a SSA at Dialpad - you&#39;ll be part of a passionate team of Salesforce Engineers and Systems Analysts who are responsible for supporting the Salesforce CRM platform which integrates with financial and billing systems. They work closely with technology liaisons of various platforms to troubleshoot issues and engage on issue resolution. The SSA must be an excellent communicator and have the ability to handle a high volume of requests from customers with varying technical skills. They pay close attention to detail, are strong at problem solving and not afraid to chase down answers. They must be proficient at documenting new processes and understand the underlying business operations in order to support users administering Sales, CPQ and related systems,keeping our platform running at high scale, speed, accuracy and reliability. You will collaborate with the team to deliver valuable functionality to our internal customers within the framework of an agile environment.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Resolve assigned cases following documented incident management life cycles processes.&lt;/li&gt;
&lt;li&gt;Perform system/data security related to profiles, groups, sharing rules and permission sets.&lt;/li&gt;
&lt;li&gt;Point and click configuration to optimize page layouts, flows,profiles, users, fields,objects.&lt;/li&gt;
&lt;li&gt;Meet individual and team goals and service levels.&lt;/li&gt;
&lt;li&gt;Move data changes through a standardized migration life cycle following industry best practices.&lt;/li&gt;
&lt;li&gt;Perform analysis in the identification and resolution of integrated data - Data Integrity.&lt;/li&gt;
&lt;li&gt;Work with other teams in the resolution of issues that span multiple applications and/or platforms.&lt;/li&gt;
&lt;li&gt;Complete multiple service cases a day and coordinate with Support lead for prioritization of tasks in agile/kanban model.&lt;/li&gt;
&lt;li&gt;Provide production support as part of the Salesforce Agile Sprint deployment team.&lt;/li&gt;
&lt;li&gt;Document and maintain procedures resolving the recurring incidents.&lt;/li&gt;
&lt;li&gt;Perform daily, weekly and monthly data maintenance processes - Refresh cycle.&lt;/li&gt;
&lt;li&gt;Provide a superior customer experience in all interactions with internal and external customers.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Expert in Salesforce administration and CPQ process.&lt;/li&gt;
&lt;li&gt;Familiarity with Outreach, Marketo and other appexchange package tools.&lt;/li&gt;
&lt;li&gt;Ability to understand business concepts and how they apply to Salesforce.&lt;/li&gt;
&lt;li&gt;Advanced Excel knowledge and ability to handle Salesforce data migrations.&lt;/li&gt;
&lt;li&gt;Excellent documentation skills.&lt;/li&gt;
&lt;li&gt;Ability to quickly grasp and apply business concepts and work on ondemand tools.&lt;/li&gt;
&lt;li&gt;Ability to multitask and prioritize in a fast paced, changing environment.&lt;/li&gt;
&lt;li&gt;Strong communication and analytical skills.&lt;/li&gt;
&lt;li&gt;Bachelor&#39;s degree or equivalent professional experience.&lt;/li&gt;
&lt;li&gt;Salesforce Administrator Certification is a must.&lt;/li&gt;
&lt;li&gt;Business Analyst background preferred.&lt;/li&gt;
&lt;li&gt;Experience with back office operations and systems data flow.&lt;/li&gt;
&lt;li&gt;3+ years providing customer and internal support in a complex, integrated application environment.&lt;/li&gt;
&lt;li&gt;2- 3&amp;nbsp; years providing Salesforce support.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

526 - Business Technology

Salesforce Support Analyst/Administrator

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Who we are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad is the world’s most advanced AI-powered communications, collaboration, and contact center platform, providing a customer- and cloud-first solution that enables employees to work smarter from anywhere on any device through one, seamless enterprise application.&lt;/p&gt;
&lt;p&gt;Our founding team built, launched and ran the product that Google later acquired and branded Google Voice.&amp;nbsp; After delivering Google Voice to tens of millions of consumer users, our founders set out to similarly innovate in the business communications space by founding Dialpad. Google Ventures (GV) entirely funded the company’s Series A and Rich Miner, co-founder of Android, joined our Board.&lt;/p&gt;
&lt;p&gt;Since then, Dialpad has grown to over 1,000 employees worldwide and has had additional investment from Andreessen Horowitz (Marc Andreessen is on our board), ICONIQ Capital, Felicis, OMERS, Softbank, Amasia, Scale Ventures, Work-Bench, Section32 and other top VCs.&amp;nbsp; We’ve recently completed a $170M private financing at a $2.2B valuation, bringing our total funding to $418M.&lt;/p&gt;
&lt;p&gt;Dialpad has a 9-figure ARR and is the only AI-powered enterprise cloud communications &amp;amp; collaboration company with one enterprise application for contact center, video, text/team messaging, and unified comms (we call this “TrueCaaS”).&amp;nbsp; Our customers span Enterprise, Mid-Market, and SMB.&amp;nbsp; We&#39;re growing fast and will likely move into the public markets in the near future.&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We are hiring for a Salesforce.com Support Analyst/Admin(SSA) for our Salesforce CRM development Team that is responsible for the technology and services that support our Sales Representatives worldwide. Dialpad is looking for an adaptable, high performing, motivated and self-reliant individual who has direct experience in Salesforce.com application processes end to end including CPQ and other Sales support tools.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;As a SSA at Dialpad - you&#39;ll be part of a passionate team of Salesforce Engineers and Systems Analysts who are responsible for supporting the Salesforce CRM platform which integrates with financial and billing systems. They work closely with technology liaisons of various platforms to troubleshoot issues and engage on issue resolution. The SSA must be an excellent communicator and have the ability to handle a high volume of requests from customers with varying technical skills. They pay close attention to detail, are strong at problem solving and not afraid to chase down answers. They must be proficient at documenting new processes and understand the underlying business operations in order to support users administering Sales, CPQ and related systems,keeping our platform running at high scale, speed, accuracy and reliability. You will collaborate with the team to deliver valuable functionality to our internal customers within the framework of an agile environment.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You&#39;ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Resolve assigned cases following documented incident management life cycles processes&lt;/li&gt;
&lt;li&gt;Perform system/data security related to profiles, groups, sharing rules and permission sets&lt;/li&gt;
&lt;li&gt;Point and click configuration to optimize page layouts, flows, profiles, users, fields, objects&lt;/li&gt;
&lt;li&gt;Meet individual and team goals and service levels&lt;/li&gt;
&lt;li&gt;Move data changes through a standardized migration life cycle following industry best practices&lt;/li&gt;
&lt;li&gt;Perform analysis in the identification and resolution of integrated data - Data Integrity&lt;/li&gt;
&lt;li&gt;Work with other teams in the resolution of issues that span multiple applications and/or platforms&lt;/li&gt;
&lt;li&gt;Complete multiple service cases a day and coordinate with Support lead for prioritization of tasks in agile/kanban model&lt;/li&gt;
&lt;li&gt;Provide production support as part of the Salesforce Agile Sprint deployment team&lt;/li&gt;
&lt;li&gt;Document and maintain procedures resolving the recurring incidents.&lt;/li&gt;
&lt;li&gt;Perform daily, weekly and monthly data maintenance processes - Refresh cycle&lt;/li&gt;
&lt;li&gt;Provide a superior customer experience in all interactions with internal and external customers&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who You Are:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Expert in Salesforce administration and CPQ process&lt;/li&gt;
&lt;li&gt;Familiarity with Outreach, Marketo and other appexchange package tools.&lt;/li&gt;
&lt;li&gt;Ability to understand business concepts and how they apply to Salesforce&lt;/li&gt;
&lt;li&gt;Advanced Excel knowledge and ability to handle Salesforce data migrations&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Excellent documentation skills&lt;/li&gt;
&lt;li&gt;Ability to quickly grasp and apply business concepts and work on ondemand tools&lt;/li&gt;
&lt;li&gt;Ability to multitask and prioritize in a fast paced, changing environment&lt;/li&gt;
&lt;li&gt;Strong communication and analytical skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Education and/or Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree or equivalent professional experience&lt;/li&gt;
&lt;li&gt;Salesforce Administrator Certification is a must&lt;/li&gt;
&lt;li&gt;Business Analyst background preferred&lt;/li&gt;
&lt;li&gt;Experience with back office operations and systems data flow&lt;/li&gt;
&lt;li&gt;3+ years providing customer and internal support in a complex, integrated application environment&lt;/li&gt;
&lt;li&gt;2- 3&amp;nbsp; years providing Salesforce support&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$72,100&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$88,900 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

General & Administration

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;If you enjoy tackling complex technological challenges, then our corporate IT team under our Business Technology group may be the team for you! We provide creative solutions to help our employees be productive and secure from anywhere. We help deliver industry-leading IT services to enable and delight our users. This position reports to our Director of IT.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an IT Support Specialist, you will be a client-centric IT professional responsible for overseeing and managing the organization&#39;s IT systems and audio visual (AV) infrastructure for in-office, remote and global Dialpad employees. You will play a pivotal role ensuring optimal use of our hardware and software technologies, enhancing system performance, analyzing and troubleshooting technical issues, and providing assistance to our end-users.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;To ensure success as an IT Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. This position requires a strong technical background, excellent problem-solving skills, a customer service mindset, with effective communications. The position requires the successful candidate to be in the Austin office 5 days a week.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide timely resolution and support to end-users with best-in-class SLAs and less than 2% callbacks.&lt;/li&gt;
&lt;li&gt;Be focused on improving operational efficiency on all levels and at all locations.&lt;/li&gt;
&lt;li&gt;Onboarding and training end-users on hardware functionality and software programs.&lt;/li&gt;
&lt;li&gt;Analyze IT requirements and provide objective advice on the use of IT systems.&lt;/li&gt;
&lt;li&gt;Assist with information security, physical security controls, and device security protocols.&lt;/li&gt;
&lt;li&gt;Ensure proper hygiene of system accounts and licenses.&lt;/li&gt;
&lt;li&gt;Responsible for tracking, managing, and supporting IT assets.&lt;/li&gt;
&lt;li&gt;Responsible for access management of critical end user systems&lt;/li&gt;
&lt;li&gt;Research, install and configure new equipment and software.&lt;/li&gt;
&lt;li&gt;Managing inventory of equipment, consumables and other supplies.&lt;/li&gt;
&lt;li&gt;Support and implementation of AV equipment, conference rooms, and meetings.&lt;/li&gt;
&lt;li&gt;Troubleshoot and resolve IT issues via phone, web, and in-person channels.&lt;/li&gt;
&lt;li&gt;Must have experience working with and managing MacOS, and Windows devices.&lt;/li&gt;
&lt;li&gt;Must have experience managing endpoint solutions as Antivirus, Patch management tools etc.&lt;/li&gt;
&lt;li&gt;Must have experience in supporting system and IT audits.&lt;/li&gt;
&lt;li&gt;Timely onboard and off-board employees and contractors.&lt;/li&gt;
&lt;li&gt;This is an in-office role with some hybrid flexibility when approved.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You&lt;strong&gt; &lt;/strong&gt;thrive on working in a high-growth, fast-paced environment, and are motivated to delight customers and build a large and important enterprise cloud company. You will bring:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A bachelor&#39;s degree in computer science, information technology, or similar.&lt;/li&gt;
&lt;li&gt;3-5 years of experience as an IT Support Specialist supporting Mac and Windows operating systems.&lt;/li&gt;
&lt;li&gt;Exceptional ability to provide technical support and resolve queries.&lt;/li&gt;
&lt;li&gt;In-depth knowledge of computer hardware, software, and networks.&lt;/li&gt;
&lt;li&gt;Ability to determine IT needs and train end-users.&lt;/li&gt;
&lt;li&gt;Proficiency in IT helpdesk software, such as Jira Service Manager, Zendesk or ServiceNow.&lt;/li&gt;
&lt;li&gt;Experience in documenting processes and monitoring performance metrics.&lt;/li&gt;
&lt;li&gt;Ability to keep up with technical innovation and trends in IT support.&lt;/li&gt;
&lt;li&gt;Experience with audiovisual equipment and technologies, including video conferencing systems, digital signage, and multimedia content creation tools.&lt;/li&gt;
&lt;li&gt;Lead with positive energy, empathy, and customer first mindset.&lt;/li&gt;
&lt;li&gt;Self-motivated with a proactive approach to problem-solving.&lt;/li&gt;
&lt;li&gt;Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.&lt;/li&gt;
&lt;li&gt;Certifications such as CompTIA A+, N+, Security+, Google, and Microsoft&amp;nbsp; are highly desirable.&lt;/li&gt;
&lt;li&gt;Must have completed all core Dialpad product certifications within the first 100 days of tenure.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

640 - IT

IT Support Specialist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;If you enjoy tackling complex technological challenges, then our corporate IT team under our Business Technology group may be the team for you! We provide creative solutions to help our employees be productive and secure from anywhere. We help deliver industry-leading IT services to enable and delight our users. This position reports to our Director of IT.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an IT Support Specialist, you will be a client-centric IT professional responsible for overseeing and managing the organization&#39;s IT systems and audio visual (AV) infrastructure for in-office, remote and global Dialpad employees. You will play a pivotal role ensuring optimal use of our hardware and software technologies, enhancing system performance, analyzing and troubleshooting technical issues, and providing assistance to our end-users.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;To ensure success as an IT Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. This position requires a strong technical background, excellent problem-solving skills, a customer service mindset, with effective communications. The position requires the successful candidate to be in the Austin office 5 days a week.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide timely resolution and support to end-users with best-in-class SLAs and less than 2% callbacks.&lt;/li&gt;
&lt;li&gt;Be focused on improving operational efficiency on all levels and at all locations.&lt;/li&gt;
&lt;li&gt;Onboarding and training end-users on hardware functionality and software programs.&lt;/li&gt;
&lt;li&gt;Understand and examine IT requirements and provide efficient technical support.&lt;/li&gt;
&lt;li&gt;Assist with information security, physical security controls, and device security protocols.&lt;/li&gt;
&lt;li&gt;Ensure proper hygiene of system accounts and licenses.&lt;/li&gt;
&lt;li&gt;Responsible for tracking, managing, and supporting IT assets.&lt;/li&gt;
&lt;li&gt;Responsible for access management of critical end user systems.&lt;/li&gt;
&lt;li&gt;Research, install and configure new equipment and software.&lt;/li&gt;
&lt;li&gt;Managing inventory of equipment, consumables and other supplies.&lt;/li&gt;
&lt;li&gt;Support and implementation of AV equipment, conference rooms, and meetings.&lt;/li&gt;
&lt;li&gt;Troubleshoot and resolve IT issues via phone, web, and in-person channels.&lt;/li&gt;
&lt;li&gt;Must have experience working with and managing MacOS, and Windows devices.&lt;/li&gt;
&lt;li&gt;Must have experience managing endpoint solutions as Antivirus, Patch management tools etc.&lt;/li&gt;
&lt;li&gt;Must have experience in supporting system and IT audits&lt;/li&gt;
&lt;li&gt;Timely onboard and off-board employees and contractors.&lt;/li&gt;
&lt;li&gt;This is an in-office role with some hybrid flexibility when approved.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You&lt;strong&gt; &lt;/strong&gt;thrive on working in a high-growth, fast-paced environment, and are motivated to delight customers and build a large and important enterprise cloud company. You will bring:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A bachelor&#39;s degree in computer science, information technology, or similar.&lt;/li&gt;
&lt;li&gt;3-5 years of experience as an IT Support Specialist supporting Mac and Windows operating systems.&lt;/li&gt;
&lt;li&gt;Exceptional ability to provide technical support and resolve queries.&lt;/li&gt;
&lt;li&gt;In-depth knowledge of computer hardware, software, and networks.&lt;/li&gt;
&lt;li&gt;Ability to determine IT needs and train end-users.&lt;/li&gt;
&lt;li&gt;Proficiency in IT helpdesk software, such as Jira Service Manager and Zendesk.&lt;/li&gt;
&lt;li&gt;Experience in documenting processes and monitoring performance metrics.&lt;/li&gt;
&lt;li&gt;Ability to keep up with technical innovation and trends in IT support.&lt;/li&gt;
&lt;li&gt;Experience with audiovisual equipment and technologies, including video conferencing systems, digital signage, and multimedia content creation tools.&lt;/li&gt;
&lt;li&gt;Lead with positive energy, empathy, and customer first mindset.&lt;/li&gt;
&lt;li&gt;Self-motivated with a proactive approach to problem-solving.&lt;/li&gt;
&lt;li&gt;Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.&lt;/li&gt;
&lt;li&gt;Certifications such as CompTIA A+, N+, Security+, Google, and Microsoft&amp;nbsp; are highly desirable.&lt;/li&gt;
&lt;li&gt;Must have completed all core Dialpad product certifications within the first 100 days of tenure.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Dialpad Business Technology team is seeking a NetSuite Functional Consultant/Administrator to join a fast-growing AI-powered cloud communications and collaboration platform company. This opportunity is ideal for someone who is looking for a broad range of responsibilities and thrives in a dynamic, fast-paced environment. This individual will be the techno-functional lead for our ERP application (NetSuite) in specially ARM, SuiteBilling, Procure to Pay, EFT,&amp;nbsp; and provide hands-on expertise for NetSuite users in the design, implementation ,testing, training and support.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our Sr Director, Enterprise Application &amp;amp; Integrations and will be based in our San Ramon, CA Office.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Responsible for end-end ERP systems implementation, testing, training and support.&lt;/li&gt;
&lt;li&gt;Collaborate with the implementation partner (SI) and respective business functions to aid successful implementation of the ERP system.&lt;/li&gt;
&lt;li&gt;Work with a team to develop, test, and roll-out solutions.&lt;/li&gt;
&lt;li&gt;Work with users to demonstrate the scripted solution and assist with any issues.&lt;/li&gt;
&lt;li&gt;Use industry experience, business analysis, and best practices within NetSuite to solve clients&#39; most complex business problems.&lt;/li&gt;
&lt;li&gt;&amp;nbsp;Identify, evaluate and understand customer requirements to help with NetSuite set-up, configuration and customization.&lt;/li&gt;
&lt;li&gt;Understand As-Is and To-Be Process and perform Gap Analysis.&lt;/li&gt;
&lt;li&gt;Create functional and user documentations.&lt;/li&gt;
&lt;li&gt;Work with finance business partners to scope work and produce estimates.&lt;/li&gt;
&lt;li&gt;Maintain user roles/access and assign appropriate permissions/levels of access.&lt;/li&gt;
&lt;li&gt;Manage and prioritize multiple projects, enhancement requests and support requests.&lt;/li&gt;
&lt;li&gt;Provide weekly status updates to key business partners.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for someone who thrives on working in a high-growth, fast-paced environment, and who is very motivated to delight customers and build a large and important enterprise cloud company:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;7+ years of experience as a Netsuite functional Consultant.&lt;/li&gt;
&lt;li&gt;5+ years end-end full suite implementation experience of NetSuite.&lt;/li&gt;
&lt;li&gt;3+ years in depth experience in key business processes in Suite billing , ARM and Revenue Recognition is a must.&lt;/li&gt;
&lt;li&gt;Proficiency in order to cash, record to report, procure to pay, cash management modules.&lt;/li&gt;
&lt;li&gt;Ability to understand business/operational requirements, perform gap analysis&amp;nbsp; and build solutions to meet business needs.&lt;/li&gt;
&lt;li&gt;Ability to test the solutions and demonstrate and train the users.&lt;/li&gt;
&lt;li&gt;Extensive experience with NetSuite customization, building advanced workflows and reports and training business users.&lt;/li&gt;
&lt;li&gt;Extensive experience with user roles/access and assign appropriate permissions/levels of access and other administrative tasks.&lt;/li&gt;
&lt;li&gt;Ability to independently manage individual time and tasks.&lt;/li&gt;
&lt;li&gt;Ability to quickly adapt to new requirements, changing situations and learn new technologies.&lt;/li&gt;
&lt;li&gt;Excellent verbal, written, and interpersonal skills.&amp;nbsp; Be a team player and a people person.&lt;/li&gt;
&lt;li&gt;Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.&lt;/li&gt;
&lt;li&gt;Operate with a sense of urgency and prioritization.&lt;/li&gt;
&lt;li&gt;Inspiring leader with ability to manage direct, indirect, and matrix teams to accomplish transformational goals and best-in-class results.&lt;/li&gt;
&lt;li&gt;Strong presentation skills (both oral and content) for both internal and external audiences.&lt;/li&gt;
&lt;li&gt;Believes in and demonstrates unwavering integrity.&lt;/li&gt;
&lt;li&gt;NetSuite Certification such as SuiteCloud Developer Certification is highly desirable.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$141,750&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$175,083 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

641 - Business Technology 

Sr. Netsuite Functional Lead

IT & Operations

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The &lt;strong&gt;Director of Paid Acquisition &lt;/strong&gt;will lead Dialpad’s paid media strategy, focusing on acquiring new customers, and achieving growth and efficiency targets through various paid channels. This role requires a strategic thinker with hands-on experience in managing large-scale paid campaigns and a deep understanding of performance marketing, analytics, and various ad platforms.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and execute comprehensive global paid acquisition strategies across a variety digital and offline channels including SEM, Social, Display, Online video, CTV and Audio.&lt;/li&gt;
&lt;li&gt;Run and scale Affiliate and CPL programs, and management of Review sites.&lt;/li&gt;
&lt;li&gt;Collaborate with internal teams to manage digital ABM programs.&lt;/li&gt;
&lt;li&gt;Work with outside partners/agencies and internal teams to meet new business customer acquisition, pipeline and revenue goals.&lt;/li&gt;
&lt;li&gt;Forecast and set clear objectives and KPIs for each campaign and channel, aligning them with overall business goals.&lt;/li&gt;
&lt;li&gt;Manage budgets, ensuring efficient allocation of spend to maximize ROAS.&lt;/li&gt;
&lt;li&gt;Oversee the planning, execution, and optimization of paid acquisition campaigns in North America, EMEA and APAC.&lt;/li&gt;
&lt;li&gt;Monitor, analyze and report on campaign performance metrics.&lt;/li&gt;
&lt;li&gt;Lead and mentor a team of performance marketers to achieve business goals.&lt;/li&gt;
&lt;li&gt;Work closely with cross-functional teams including Marketing Operations, Product Marketing/Content, Creative to test messaging and help build the Dialpad brand.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Minimum 8 years of experience in performance marketing or paid acquisition roles, with a proven track record of managing large-scale campaigns.&lt;/li&gt;
&lt;li&gt;3+ years of experience in a leadership or managerial role.&lt;/li&gt;
&lt;li&gt;Extensive hands-on experience with major ad platforms (e.g., Google Ads, Facebook Ads, LinkedIn Ads) and analytics tools (e.g., Google Analytics, Tableau).&lt;/li&gt;
&lt;li&gt;Experience in managing and scaling Affiliates and CPL programs along with management of review sites.&lt;/li&gt;
&lt;li&gt;Hands-on experience in managing ABM programs and platforms such as 6Sense, Demandbase.&lt;/li&gt;
&lt;li&gt;Budget management experience of &amp;gt;$20M.&lt;/li&gt;
&lt;li&gt;Strong analytical skills with the ability to interpret complex data and make data-driven decisions.&lt;/li&gt;
&lt;li&gt;Excellent communication and presentation skills.&lt;/li&gt;
&lt;li&gt;Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$190,500&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$235,167 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

450 - Demand Generation

Director of Paid Acquisition 

Marketing

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;The team&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who you are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Recruiting Coordinator you’ll ensure a seamless, candidate-friendly hiring process. You’ll be the driver for keeping the process organized and actively maintaining clear lines of communication with recruiters, hiring managers, executives, and candidates. You will thrive at getting things done in a fast-moving environment while keeping our candidates top of mind. Collaborate closely with recruiters, sourcers, and hiring managers to move candidates through the interview process.&amp;nbsp;&lt;br&gt;You are a detail oriented individual that thrives in a fast pace and high volume environment, pulling from past equivalent coordination experience. You operate with an incredible sense of urgency. With the ability to adapt in a fast-paced environment, a strong collaborator who can shift communication styles to work with different types of people through strong verbal and written communication skills, interpersonal skills, and strong organizational skills.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;This is a 6-month temporary position. This position reports to our Sr. Manager, HR Operations &amp;amp; Benefits and will be based in our Buenos Aires, Argentina Office on a hybrid schedule.&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;div class=&quot;contact-info-row time-zone&quot;&gt;
&lt;div id=&quot;agxzfnViZXItdm9pY2VyGAsSC1VzZXJQcm9maWxlGICAuveGu6sIDA/agxzfnViZXItdm9pY2VyGAsSC1VzZXJQcm9maWxlGICA_IqGpMQKDA&quot;&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;In your first 30 days:&amp;nbsp;&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll get immersed into the Recruiting Coordinating Team and familiarizing yourself with the Tools, Process, and internal Stakeholders.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Build a strong relationship with key stakeholders (recruiters, sourcers, hiring managers, etc.) and maintain effective communication channels.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Act as point of contact for candidates; coordinate, schedule, and manage interviews in a timely and accurate manner.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;In your first 60-90days:&amp;nbsp;&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;em&gt;Partnering with Stakeholders to suggest improvements in the current process to optimize and streamline recruiting coordination function.&amp;nbsp;&lt;/em&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Coordinate interview schedules for candidates, hiring managers, and interview panel members.&lt;/li&gt;
&lt;li&gt;Communicate interview details and logistics to all parties involved, including scheduling changes or updates.&lt;/li&gt;
&lt;li&gt;Manage candidate correspondence regarding interview scheduling, ensuring timely and professional communication.&lt;/li&gt;
&lt;li&gt;Assist in the preparation of interview materials, including interview guides, assessment tools, and evaluation forms.&lt;/li&gt;
&lt;li&gt;Maintain accurate and up-to-date records of interview schedules and candidate availability in the applicant tracking system (ATS).&lt;/li&gt;
&lt;li&gt;Provide administrative support to the Ops team, including data entry, file management, and document preparation.&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

630 - People Ops

HR Coordinator

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an HR Generalist, you will support employees&#39; needs and collaborate with leaders to implement effective talent strategies and programs, ensuring employees have the resources and support needed to excel in their roles. You will build deep, trusted relationships that allow you to foster a high-performing and engaged workforce and have a lasting impact on the organization and team.&amp;nbsp; You’ll work closely with the Sr. HRBPs to align talent strategies with organizational goals.&lt;/p&gt;
&lt;p&gt;You&#39;ll work three times per week out of our downtown Austin, TX office—a vibrant hub where collaboration thrives. Dialpad’s hub offices are designed to inspire teamwork and innovation, providing a dynamic work environment where you can contribute to impactful projects, build meaningful connections with cross-functional teams, and accelerate your professional growth in our learning-driven culture. Remote candidates will not be considered.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Build strong relationships and become a trusted advisor.&lt;/li&gt;
&lt;li&gt;Supports employees by providing HR guidance on policies and procedures when appropriate.&lt;/li&gt;
&lt;li&gt;Partners with managers and employees to understand employee relations challenges and facilitate resolution.&lt;/li&gt;
&lt;li&gt;Works with assigned organizations to ensure HR initiatives are well understood and implemented.&lt;/li&gt;
&lt;li&gt;Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.).&lt;/li&gt;
&lt;li&gt;Lead new hire onboarding sessions.&lt;/li&gt;
&lt;li&gt;Administers programs related to company initiatives as well as organization-specific programs.&lt;/li&gt;
&lt;li&gt;Partner with People Experience teams (i.e., Talent Acquisition, Learning &amp;amp; Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions.&lt;/li&gt;
&lt;li&gt;Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities.&lt;/li&gt;
&lt;li&gt;Provide support to Sr HRBPs on programs and initiatives for assigned organization.&lt;/li&gt;
&lt;li&gt;Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations.&lt;/li&gt;
&lt;li&gt;Foster, support, and deliver world-class employee experiences.&lt;/li&gt;
&lt;li&gt;Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends to inform better programs and policies for each organization.&lt;/li&gt;
&lt;li&gt;Review and analyze business metrics (retention and engagement) with business leaders.&lt;/li&gt;
&lt;li&gt;Contribute to various cross-team and/or cross-organizational HR projects.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree or equivalent work experience.&lt;/li&gt;
&lt;li&gt;5+ years of progressive HR experience with specific expertise in performance management, compensation guidance, and employee relations for high-growth technology companies.&lt;/li&gt;
&lt;li&gt;Previous experience working in a SaaS company preferred, ideally supporting Go-To-Market and G&amp;amp;A teams.&lt;/li&gt;
&lt;li&gt;Demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes.&lt;/li&gt;
&lt;li&gt;A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability.&lt;/li&gt;
&lt;li&gt;Strong knowledge of local legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.&lt;/li&gt;
&lt;li&gt;Strong G-Suite skills, including building Google Slides presentations.&lt;/li&gt;
&lt;li&gt;Strong program management skills.&lt;/li&gt;
&lt;li&gt;Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information.&lt;/li&gt;
&lt;li&gt;Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making.&lt;/li&gt;
&lt;li&gt;Experience building trusted relationships across the HR function, executives, managers, and employees.&lt;/li&gt;
&lt;li&gt;Excellent verbal and written communication skills with an emphasis on tact and diplomacy.&lt;/li&gt;
&lt;li&gt;Strong work ethic, integrity, and personal responsibility.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

HR Generalist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an HR Manager, you are an operational, business savvy, HR generalist responsible for providing employee services that will help &amp;amp; scale our organization for our Philippine employees.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;As Dialpad&#39;s first Philippines-based HR Manager, you will be a valued partner in all aspects of the employee experience, including employee relations, onboarding and offboarding, HR operations, recruiting, benefits administration, process and policy development, and compliance.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We are seeking someone who has a passion for getting things done, takes ownership, has great attention to detail, has a strong understanding of local labor laws and is committed to being a valuable resource to employees. You will collaborate with HR colleagues and leaders to support and implement effective talent strategies and programs, ensuring employees have the resources and support needed to excel in their roles.&lt;/p&gt;
&lt;p&gt;You will build deep, trusted relationships that allow you to foster a high-performing and engaged workforce and have a lasting impact on the organization and team. The candidate must be available to work during US Pacific Time business hours (the night shift in the Philippines) and have flexibility to accommodate interactions with team members based in different time zones across the APAC region as needed.&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;The right candidate will gain the trust and confidence of executive leaders and management staff. They will demonstrate highly effective communication, organization, and will champion the company’s core values.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Go-to HR point of contact for the Philippines.&lt;/li&gt;
&lt;li&gt;Own and administer Philippine employees’ lifecycle processes including onboarding, offboarding, personnel changes, leaves of absences, and compliance.&lt;/li&gt;
&lt;li&gt;Administer employee benefits programs, including health benefits, perks, and wellness.&lt;/li&gt;
&lt;li&gt;Develop, manage and improve key HR processes and workflows to keep our organization running smoothly.&lt;/li&gt;
&lt;li&gt;Build strong relationships and become a trusted advisor to local business leaders and managers of Philippines based employees.&lt;/li&gt;
&lt;li&gt;Provide HR guidance to colleagues, leaders and employees on local employment practices, regulations, and policies and procedures when appropriate.&lt;/li&gt;
&lt;li&gt;Provide expert advice and coaching employees when appropriate. Guide managers through performance management, employee relations issues and facilitate resolution.&lt;/li&gt;
&lt;li&gt;Ensure that all employee matters are handled with consistency and fairness, complying to local labor laws.&lt;/li&gt;
&lt;li&gt;Lead new hire onboarding sessions.&lt;/li&gt;
&lt;li&gt;Administer and rollout programs related to company initiatives and organization-specific programs.&lt;/li&gt;
&lt;li&gt;Partner with People Experience teams (i.e., Talent Acquisition, Learning &amp;amp; Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions as needed.&lt;/li&gt;
&lt;li&gt;Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities.&lt;/li&gt;
&lt;li&gt;Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations.&lt;/li&gt;
&lt;li&gt;Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends (retention and engagement)&amp;nbsp; to inform better programs and policies for local leaders.&lt;/li&gt;
&lt;li&gt;Contribute to various cross-team and/or cross-organizational HR projects.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree or equivalent work experience.&lt;/li&gt;
&lt;li&gt;7+ years of progressive HR experience with specific expertise in compliance, Philippine labor laws, performance management, compensation guidance, and employee relations for high-growth technology companies.&lt;/li&gt;
&lt;li&gt;Strong knowledge of local legal requirements related to the day-to-day management of employees, employee relations, reducing legal risks, and ensuring labor and regulatory compliance.&lt;/li&gt;
&lt;li&gt;Previous experience working in a SaaS company preferred.&lt;/li&gt;
&lt;li&gt;Demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes.&lt;/li&gt;
&lt;li&gt;A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability.&lt;/li&gt;
&lt;li&gt;Strong G-Suite skills, including building Google Slides presentations.&lt;/li&gt;
&lt;li&gt;Strong program management skills.&lt;/li&gt;
&lt;li&gt;Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information.&lt;/li&gt;
&lt;li&gt;Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making.&lt;/li&gt;
&lt;li&gt;Experience building trusted relationships across the HR function, executives, managers, and employees.&lt;/li&gt;
&lt;li&gt;Excellent verbal and written communication skills with an emphasis on tact and diplomacy.&lt;/li&gt;
&lt;li&gt;Strong work ethic, integrity, and personal responsibility.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

HR Manager

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the Team&lt;br&gt;&lt;/strong&gt;Dialpad’s Talent Acquisition team drives global talent expansion, creating new organizational capabilities through meaningful and delightful experiences with all talent. We build high-caliber, diverse teams by continually attracting top talent quarter after quarter.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Role&lt;br&gt;&lt;/strong&gt;We are looking for a passionate and driven&amp;nbsp;&lt;strong&gt;Senior Technical Recruiter &lt;/strong&gt;to join Dialpad on a&lt;strong&gt; full-time position&lt;/strong&gt;. You’ll help scale our technical teams by managing and supporting full lifecycle recruiting for (EPD) Engineering, Product, and Design. You’ll also be able to flex into supporting additional non-EPD organizations within the company.&amp;nbsp;As a tech-savvy recruiter accustomed to filling hard-to-fill and niche roles, you will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.&amp;nbsp;You’ll help build talent pipelines and drive a process that delivers exceptional talent that brings an entrepreneurial spirit, work ethic, and a diversity of thought in how they work.&lt;/p&gt;
&lt;p&gt;This position reports to our Global Technical Manager and will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;What You’ll Do&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Lead Full-Cycle Recruitment: Manage the end-to-end recruiting process, ensuring a seamless and highly positive candidate experience for our India operations.&lt;/li&gt;
&lt;li&gt;Talent Advising: Build strong relationships with candidates, hiring managers, and teams, positioning yourself as a trusted talent advisor.&lt;/li&gt;
&lt;li&gt;Innovative Sourcing: Develop creative strategies to build a diverse talent pipeline, leveraging unique sourcing techniques and engaging in various recruitment channels to support balanced and inclusive hiring.&lt;/li&gt;
&lt;li&gt;Candidate &amp;amp; Hiring Manager Experience: Champion exceptional experiences by fostering meaningful, high-touch, and engaging interactions throughout the recruitment journey.&lt;/li&gt;
&lt;li&gt;Talent Acquisition Execution: Source, screen, coordinate, and assess candidates, managing the process from initial engagement to offer negotiation and closure.&lt;/li&gt;
&lt;li&gt;Collaborate Globally: Partner with Management, Local site Leadership, and global Talent Acquisition teams to attract talent that supports, region-specific strategic business objectives and also along global lines of business.&lt;/li&gt;
&lt;li&gt;Enhance Candidate Engagement: Ensure consistent and proactive communication with candidates to accelerate engagement and elevate the overall hiring experience.&lt;/li&gt;
&lt;li&gt;Drive Results with Creativity: Implement innovative and effective sourcing strategies that deliver exceptional results in talent acquisition.&lt;/li&gt;
&lt;li&gt;Recruitment Metrics Tracking and Reporting: Monitor, analyze, and report key recruitment metrics to ensure transparency, drive data-informed decisions and continuously improve the hiring process.&lt;/li&gt;
&lt;li&gt;Professional Networking - Talent Magnet &amp;amp; Marketing Content Propagation: Leverage LinkedIn / Glassdoor to enhance employer branding and build a talent pipeline, while promoting engaging and informative recruitment marketing content to attract top talent.&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;&lt;strong&gt;Skills You’ll Bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Educational Background&lt;/strong&gt;: Bachelor’s degree in Human Resources Management, Business Administration, or a related field.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Experience&lt;/strong&gt;: +8 years of proven experience as a technical recruiter, ideally within the technology industry.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Technical Expertise&lt;/strong&gt;: In-depth understanding of technical roles and requirements, including software engineering, product management, and data science.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Professional Networking&lt;/strong&gt;: Hands-on experience in sourcing and recruiting through professional networks such as LinkedIn and Glassdoor.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Sourcing Proficiency&lt;/strong&gt;: Strong sourcing skills and expertise in leveraging recruiting tools and platforms effectively.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Communication&lt;/strong&gt;: Exceptional verbal and written communication skills with the ability to build rapport with candidates and stakeholders.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Collaboration&lt;/strong&gt;: Capable of working independently and thriving in a collaborative, team-oriented environment.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Technology Proficiency&lt;/strong&gt;: Familiarity with Greenhouse (ATS) is advantageous.&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;&lt;em&gt;Tools and Platforms: Greenhouse ATS, Linkedin Recruiter, Hired, Gem, G-Suite&lt;/em&gt;&lt;/h4&gt;
&lt;p&gt;&lt;strong&gt;Dialpad Benefits and Perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

635 - Talent Acquisition 

Senior Technical Recruiter

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the Team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Talent Acquisition team drives global talent expansion that creates new organizational capabilities through meaningful and delightful experiences with all talent. We build high caliber, diverse teams by continually attracting top talent quarter after quarter.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for passionate, driven&amp;nbsp;&lt;strong&gt;Senior&lt;/strong&gt; &lt;strong&gt;IT Recruiters &lt;/strong&gt;to join Dialpad. You’ll help scale our technical teams by managing and supporting full lifecycle recruiting for Engineering, Product and Design. You’ll also have the opportunity to flex into supporting additional non-EPD organizations within the company.&lt;/p&gt;
&lt;p&gt;As a tech-savvy recruiter who is accustomed to filling hard-to-fill and niche roles, you will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.&lt;/p&gt;
&lt;p&gt;You’ll build talent pipelines and drive a process that delivers exceptional talent that brings an entrepreneurial spirit, work ethic and a diversity of thought in how they work.&lt;/p&gt;
&lt;p&gt;This position reports directly to the Global Technical Manager and will be based in Buenos Aires, Argentina.&amp;nbsp;&lt;strong&gt;This is a 6-month contract with immediate joining.&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage full-cycle recruiting process ensuring a seamless, uniform, and incredibly positive candidate experience for LATAM and NAM.&lt;/li&gt;
&lt;li&gt;Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams.&lt;/li&gt;
&lt;li&gt;Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams.&lt;/li&gt;
&lt;li&gt;A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey.&lt;/li&gt;
&lt;li&gt;Source, screen, coordinate and assess talent that leads to offers, negotiation, and closing.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Partner closely with management and other global Talent Acquisition Partners to attract talent that supports global lines of business.&lt;/li&gt;
&lt;li&gt;Accelerate candidate engagement and improve candidate experience throughout the entire hiring process with consistent high-touch communication.&lt;/li&gt;
&lt;li&gt;Identify innovative and creative sourcing techniques that yield strong results.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills You’ll Bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BA/BS degree or equivalent practical experience.&lt;/li&gt;
&lt;li&gt;+7 years of recruiting experience in the areas of Engineering, Product and Design for a high growth technology company.&lt;/li&gt;
&lt;li&gt;Experience recruiting for different regions such as LATAM and NAM (must).&lt;/li&gt;
&lt;li&gt;Previous experience working in a SaaS company.&lt;/li&gt;
&lt;li&gt;Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle.&lt;/li&gt;
&lt;li&gt;Excellent verbal and written communication skills with an emphasis on tact and diplomacy.&lt;/li&gt;
&lt;li&gt;A track record of demonstrating a strong work ethic, integrity, and personal accountability.&lt;/li&gt;
&lt;li&gt;Experience closing candidates and negotiating complex compensation packages.&lt;/li&gt;
&lt;li&gt;Fluency in English (must).&lt;/li&gt;
&lt;li&gt;Experience working with Greenhouse is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;Tools and Platforms: Greenhouse ATS, Linkedin Recruiter, Hired, Gem, G-Suite.&lt;/em&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Talent Acquisition team drives global talent expansion that creates new organizational capabilities through meaningful and delightful experiences with all talent. We build high caliber, diverse teams by continually attracting top talent quarter after quarter.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for a passionate, driven &lt;strong&gt;Senior&lt;/strong&gt; &lt;strong&gt;IT Recruiter &lt;/strong&gt;to join Dialpad. You’ll help scale our technical teams by managing and supporting full lifecycle recruiting for Engineering, Product and Design. You’ll also have the opportunity to flex into supporting additional non-EPD organizations within the company.&lt;/p&gt;
&lt;p&gt;As a tech-savvy recruiter who is accustomed to filling hard-to-fill and niche roles, you will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.&lt;/p&gt;
&lt;p&gt;You’ll build talent pipelines and drive a process that delivers exceptional talent that brings an entrepreneurial spirit, work ethic and a diversity of thought in how they work.&lt;/p&gt;
&lt;p&gt;This position reports directly to the Global Technical Manager who is based in Argentina. &lt;strong&gt;This is a 6-month hybrid contract with immediate joining in Vancouver, Canada.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage full-cycle recruiting process ensuring a seamless, uniform, and incredibly positive candidate experience for NAM.&lt;/li&gt;
&lt;li&gt;Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams.&lt;/li&gt;
&lt;li&gt;Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams.&lt;/li&gt;
&lt;li&gt;A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey&lt;/li&gt;
&lt;li&gt;Source, screen, coordinate and assess talent that leads to offers, negotiation, and closing. \&lt;/li&gt;
&lt;li&gt;Partner closely with management and other global Talent Acquisition Partners to attract talent that supports global lines of business.&lt;/li&gt;
&lt;li&gt;Accelerate candidate engagement and improve candidate experience throughout the entire hiring process with consistent high-touch communication.&lt;/li&gt;
&lt;li&gt;Identify innovative and creative sourcing techniques that yield strong results.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BA/BS degree or equivalent practical experience&lt;/li&gt;
&lt;li&gt;8+ years of recruiting experience in the areas of Engineering, Product and Design for a high growth technology company.&lt;/li&gt;
&lt;li&gt;Experience recruiting for different regions: NAM (must), EMEA &amp;amp; LATAM (nice to have)&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Previous experience working in a SaaS company&lt;/li&gt;
&lt;li&gt;Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle&lt;/li&gt;
&lt;li&gt;Excellent verbal and written communication skills with an emphasis on tact and diplomacy&lt;/li&gt;
&lt;li&gt;A track record of demonstrating a strong work ethic, integrity, and personal accountability&lt;/li&gt;
&lt;li&gt;Experience closing candidates and negotiating complex compensation packages&lt;/li&gt;
&lt;li&gt;Fluency in English (must)&lt;/li&gt;
&lt;li&gt;Experience working with Greenhouse is a plus&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;Tools and Platforms: Greenhouse ATS, Linkedin Recruiter, Hired, Crosschq, G-Suite&lt;/em&gt;&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$54&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$67 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Technical Recruiter

People Experience & Talent Acquisition

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Developer Platform team plays an essential role empowering business partners &amp;amp; 3rd party developers to build custom integrations within the Dialpad ecosystem. This team collaborates closely with all internal product development teams, Dialpad customers, and strategic partners to develop &amp;amp; consistently improve the developer ecosystem including APIs &amp;amp; services, automations, real time data flows, embedded applications, integrations, tooling, documentation and SDKs.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Developer Relations Engineer on the Developer Platform team, you’ll primarily support stakeholders actively building integrations &amp;amp; facilitate and manage all usage of the Dialpad developer platform.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;You’ll work closely with engineering teammates &amp;amp; product leaders to gain a strong understanding of the Dialpad Ecosystem, especially our wide range of platform APIs, services &amp;amp; integrations. Using this knowledge you will support external partners, ISVs and Dialpad customers in building customized solutions &amp;amp; integrations with the Dialpad platform. This will include mutual problem solving, troubleshooting &amp;amp; technical solutioning e.g. answering questions from developers such as “How can I automatically send an SMS to our sales team every time one of my customers enquires about our products?”.&lt;/p&gt;
&lt;p&gt;Given the technical nature of this role, some coding skills are required; you should be comfortable writing &amp;amp; sharing code snippets making use of APIs.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Product Manager and has the opportunity to be based in our San Ramon or Vancouver Office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Support Dialpad customers &amp;amp; business partners in developing bespoke solutions using the Dialpad platform.&lt;/li&gt;
&lt;li&gt;Establish efficient communication channels with core partners &amp;amp; developers.&lt;/li&gt;
&lt;li&gt;Provide technical solutions including code samples, architecture diagrams &amp;amp; step-by-step guidelines solving for unique customer requirements.&lt;/li&gt;
&lt;li&gt;Troubleshoot &amp;amp; resolve problems for new &amp;amp; existing stakeholders.&lt;/li&gt;
&lt;li&gt;Write compelling &amp;amp; simple to understand technical documentation &amp;amp; guides / tutorials.&lt;/li&gt;
&lt;li&gt;Manage onboarding &amp;amp; quality control of new ISVs &amp;amp; developers.&lt;/li&gt;
&lt;li&gt;Assist internal Dialpad stakeholders with developer platform usage.&lt;/li&gt;
&lt;li&gt;Broadcast periodic updates &amp;amp; improvements to platform developers.&lt;/li&gt;
&lt;li&gt;Effectively organize &amp;amp; track key partner initiatives.&lt;/li&gt;
&lt;li&gt;Resolve &amp;amp; respond to customer reported defects related to platform usage.&lt;/li&gt;
&lt;li&gt;Act as a point of contact for key partners, attending meetings &amp;amp; calls as required.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ideally at least 3 years professional experience in a similar role&lt;/li&gt;
&lt;li&gt;Basic skills with at least one modern programming language (bonus for Python or JS)&lt;/li&gt;
&lt;li&gt;Collaborative &amp;amp; team player but also able to work independently &amp;amp; autonomously&lt;/li&gt;
&lt;li&gt;Excellent technical communication skills&lt;/li&gt;
&lt;li&gt;Experience with APIs, SDKs &amp;amp; integrations&lt;/li&gt;
&lt;li&gt;Strong technical writing skills&lt;/li&gt;
&lt;li&gt;Technical support experience&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$116,025&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$143,325 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

240 - Product Management

Developer Relations Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About this role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for an experienced Senior Product Designer who will play a critical role in building and maturing our Design System,&amp;nbsp;&lt;a href=&quot;https://dialtone.dialpad.com/&quot;&gt;Dialtone&lt;/a&gt;. This is a highly collaborative and multi-disciplinary role for an experienced systems-minded designer who can navigate the nuances between design and front-end development concerns.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;** All applications must have a portfolio demonstrating Design Systems experience attached or URL provided **&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;This position reports to our Design Manager, and will be based in our Austin Office.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will be instrumental in the design and continuous enhancement of Dialtone’s design language, components, patterns, and documentation — collaborating closely with the team to foster a culture of ownership and pride. You&#39;re at home building system components in Figma complemented by a practical knowledge of HTML/CSS to support front-end design integration. Your front-end design experience might be characterized as &quot;front of the front-end&quot;&lt;/li&gt;
&lt;li&gt;As a systems-minded designer, you will play a core role in shaping Dialtone’s evolution, balancing the needs of core users (designers and engineers) with product end users.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You will develop and produce resources, tools, and documentation to support the Dialpad team, optimizing practices to elevate quality and efficiency as well as prioritizing design integrity.&lt;/li&gt;
&lt;li&gt;You will contribute to Dialtone’s roadmap, assisting with feature prioritization, scope, and task execution. You will enhance cross-functional collaboration and help promote design system adoption.&lt;/li&gt;
&lt;li&gt;You will expand Dialtone’s footprint to expand beyond Figma libraries and web components to mobile, tablet, and other hardware platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Knowledge, Skills, and Abilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication (verbal and written) and presentation skills&lt;/li&gt;
&lt;li&gt;Ability to promote design system adoption with internal team partners&lt;/li&gt;
&lt;li&gt;Ability to make critical, prioritized decisions that drive the design system’s impact across the organization&lt;/li&gt;
&lt;li&gt;Exceptional visual design skills and high-attention to detail&lt;/li&gt;
&lt;li&gt;Expert in creating, maintaining, and improving Figma libraries for components, libraries, and variables.&lt;/li&gt;
&lt;li&gt;Experience with Tokens Studio or Figma Variables to manage a design language&lt;/li&gt;
&lt;li&gt;Documented experience authoring comprehensive design system documentation, showcasing success in enhancing your team’s understanding and adoption&lt;/li&gt;
&lt;li&gt;Documented experience working with HTML, CSS, and UI-oriented JavaScript&lt;/li&gt;
&lt;li&gt;Documented experience building inclusive, WCAG-compliant experiences&lt;/li&gt;
&lt;li&gt;Familiarity with Git to manage source code, workflows, and reviewing pull requests&lt;/li&gt;
&lt;li&gt;Familiarity with front-end frameworks (e.g. Vue, React) and component development tools (e.g. Storybook).&lt;/li&gt;
&lt;li&gt;Ability to think through the impacts of your design before heavily investing your time&lt;/li&gt;
&lt;li&gt;Ability to act as a Product Manager when needed to drive efforts forward&lt;/li&gt;
&lt;li&gt;Ability to work in a fast-paced, ambiguous work environment&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Minimum Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BS/BA degree or equivalent years of experience&lt;/li&gt;
&lt;li&gt;A portfolio showcasing design system work and strong visual design skills&lt;/li&gt;
&lt;li&gt;5+ years of product design&amp;nbsp; experience&lt;/li&gt;
&lt;li&gt;2+ years of design system experience&lt;/li&gt;
&lt;li&gt;3+ years Figma experience, with a focus on developing and managing design systems&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with real-time communication applications&lt;/li&gt;
&lt;li&gt;Experience working with desktop, mobile, and tablet applications&lt;/li&gt;
&lt;li&gt;Demonstrated experience working with Ai in product design&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

220 - Design

Senior Product Designer, Design Systems

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About this role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for an experienced Senior Product Designer who will play a critical role in building and maturing our Design System,&amp;nbsp;&lt;a href=&quot;https://dialtone.dialpad.com/&quot;&gt;Dialtone&lt;/a&gt;. This is a highly collaborative and multi-disciplinary role for an experienced systems-minded designer who can navigate the nuances between design and front-end development concerns.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;** All applications must have a portfolio demonstrating Design Systems experience attached or URL provided **&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;This position reports to our Design Manager, and will be based in our Vancouver, Canada office.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will be instrumental in the design and continuous enhancement of Dialtone’s design language, components, patterns, and documentation — collaborating closely with the team to foster a culture of ownership and pride. You&#39;re at home building system components in Figma complemented by a practical knowledge of HTML/CSS to support front-end design integration. Your front-end design experience might be characterized as &quot;front of the frontend&quot;&lt;/li&gt;
&lt;li&gt;As a systems-minded designer, you will play a core role in shaping Dialtone’s evolution, balancing the needs of core users (designers and engineers) with product end users.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You will develop and produce resources, tools, and documentation to support the Dialpad team, optimizing practices to elevate quality and efficiency as well as prioritizing design integrity.&lt;/li&gt;
&lt;li&gt;You will contribute to Dialtone’s roadmap, assisting with feature prioritization, scope, and task execution. You will enhance cross-functional collaboration and help promote design system adoption.&lt;/li&gt;
&lt;li&gt;You will expand Dialtone’s footprint to expand beyond Figma libraries and web components to mobile, tablet, and other hardware platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Knowledge, Skills, and Abilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication (verbal and written) and presentation skills&lt;/li&gt;
&lt;li&gt;Ability to promote design system adoption with internal team partners&lt;/li&gt;
&lt;li&gt;Ability to make critical, prioritized decisions that drive the design system’s impact across the organization&lt;/li&gt;
&lt;li&gt;Exceptional visual design skills and high-attention to detail&lt;/li&gt;
&lt;li&gt;Expert in creating, maintaining, and improving Figma libraries for components, libraries, and variables.&lt;/li&gt;
&lt;li&gt;Experience with Tokens Studio or Figma Variables to manage a design language&lt;/li&gt;
&lt;li&gt;Documented experience authoring comprehensive design system documentation, showcasing success in enhancing your team’s understanding and adoption&lt;/li&gt;
&lt;li&gt;Documented experience working with HTML, CSS, and UI-oriented JavaScript&lt;/li&gt;
&lt;li&gt;Documented experience building inclusive, WCAG-compliant experiences&lt;/li&gt;
&lt;li&gt;Familiarity with Git to manage source code, workflows, and reviewing pull requests&lt;/li&gt;
&lt;li&gt;Familiarity with front-end frameworks (e.g. Vue, React) and component development tools (e.g. Storybook).&lt;/li&gt;
&lt;li&gt;Ability to think through the impacts of your design before heavily investing your time&lt;/li&gt;
&lt;li&gt;Ability to act as a Product Manager when needed to drive efforts forward&lt;/li&gt;
&lt;li&gt;Ability to work in a fast-paced, ambiguous work environment&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Minimum Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BS/BA degree or equivalent years of experience&lt;/li&gt;
&lt;li&gt;A portfolio showcasing design system work and strong visual design skills&lt;/li&gt;
&lt;li&gt;5+ years of product design&amp;nbsp; experience&lt;/li&gt;
&lt;li&gt;2+ years of design system experience&lt;/li&gt;
&lt;li&gt;3+ years Figma experience, with a focus on developing and managing design systems&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with real-time communication applications&lt;/li&gt;
&lt;li&gt;Experience working with desktop, mobile, and tablet applications&lt;/li&gt;
&lt;li&gt;Demonstrated experience working with Ai in product design&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$104,000&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$128,667 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About this role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for an experienced Senior Product Designer who will play a critical role in building and maturing our Design System,&amp;nbsp;&lt;a href=&quot;https://dialtone.dialpad.com/&quot;&gt;Dialtone&lt;/a&gt;. This is a highly collaborative and multi-disciplinary role for an experienced systems-minded designer who can navigate the nuances between design and front-end development concerns.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;** All applications must have a portfolio demonstrating Design Systems experience attached or URL provided **&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will be instrumental in the design and continuous enhancement of Dialtone’s design language, components, patterns, and documentation — collaborating closely with the team to foster a culture of ownership and pride. You&#39;re at home building system components in Figma complemented by a practical knowledge of HTML/CSS to support front-end design integration. Your front-end design experience might be characterized as &quot;front of the frontend&quot;.&lt;/li&gt;
&lt;li&gt;As a systems-minded designer, you will play a core role in shaping Dialtone’s evolution, balancing the needs of core users (designers and engineers) with product end users.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You will develop and produce resources, tools, and documentation to support the Dialpad team, optimizing practices to elevate quality and efficiency as well as prioritizing design integrity.&lt;/li&gt;
&lt;li&gt;You will contribute to Dialtone’s roadmap, assisting with feature prioritization, scope, and task execution. You will enhance cross-functional collaboration and help promote design system adoption.&lt;/li&gt;
&lt;li&gt;You will expand Dialtone’s footprint to expand beyond Figma libraries and web components to mobile, tablet, and other hardware platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Knowledge, Skills, and Abilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication (verbal and written) and presentation skills&lt;/li&gt;
&lt;li&gt;Ability to promote design system adoption with internal team partners&lt;/li&gt;
&lt;li&gt;Ability to make critical, prioritized decisions that drive the design system’s impact across the organization&lt;/li&gt;
&lt;li&gt;Exceptional visual design skills and high-attention to detail&lt;/li&gt;
&lt;li&gt;Expert in creating, maintaining, and improving Figma libraries for components, libraries, and variables.&lt;/li&gt;
&lt;li&gt;Experience with Tokens Studio or Figma Variables to manage a design language&lt;/li&gt;
&lt;li&gt;Documented experience authoring comprehensive design system documentation, showcasing success in enhancing your team’s understanding and adoption&lt;/li&gt;
&lt;li&gt;Documented experience working with HTML, CSS, and UI-oriented JavaScript&lt;/li&gt;
&lt;li&gt;Documented experience building inclusive, WCAG-compliant experiences&lt;/li&gt;
&lt;li&gt;Familiarity with Git to manage source code, workflows, and reviewing pull requests&lt;/li&gt;
&lt;li&gt;Familiarity with front-end frameworks (e.g. Vue, React) and component development tools (e.g. Storybook).&lt;/li&gt;
&lt;li&gt;Ability to think through the impacts of your design before heavily investing your time&lt;/li&gt;
&lt;li&gt;Ability to act as a Product Manager when needed to drive efforts forward&lt;/li&gt;
&lt;li&gt;Ability to work in a fast-paced, ambiguous work environment&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Minimum Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BS/BA degree or equivalent years of experience&lt;/li&gt;
&lt;li&gt;A portfolio showcasing design system work and strong visual design skills&lt;/li&gt;
&lt;li&gt;5+ years of product design&amp;nbsp; experience&lt;/li&gt;
&lt;li&gt;2+ years of design system experience&lt;/li&gt;
&lt;li&gt;3+ years Figma experience, with a focus on developing and managing design systems&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with real-time communication applications&lt;/li&gt;
&lt;li&gt;Experience working with desktop, mobile, and tablet applications&lt;/li&gt;
&lt;li&gt;Demonstrated experience working with Ai in product design&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Pennsylvania, US

Philadelphia, US

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;br&gt;&lt;/strong&gt;The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;br&gt;&lt;/strong&gt;As a Senior Product Designer at Dialpad, you play an integral role within your product area, working alongside Product and Engineering partners as well as other cross-functional partners. You’re seen as a leader within your product area, can navigate ambiguous projects well, understanding how to align your team to drive toward an actionable next step. You work with your product area partners to define strategy, roadmaps, timelines, and product goals. You also may mentor and assist other designers to help them grow.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;This position reports to our Design Manager, and will be based in our Buenos Aires, Argentina office.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Dig into complex problem spaces, identifying innovative features that advances Dialpad’s mission.&lt;/li&gt;
&lt;li&gt;Be a driver for all aspects of product design and execution, including pitching ideas, designing the experience (user experience, visual design, interaction design, and prototyping), and clearly communicating the solution. to all necessary stakeholders within the company.&lt;/li&gt;
&lt;li&gt;Design beautiful, intuitive experiences and workflows.&lt;/li&gt;
&lt;li&gt;Identify the needs of our customers, giving high-level strategic input to your product area team, and regularly looking for opportunities to improve our existing products and features.&lt;/li&gt;
&lt;li&gt;Help define the short and long-term roadmap with your product area peers.&lt;/li&gt;
&lt;li&gt;Regularly give and receive feedback on designs and strategic product decisions.&lt;/li&gt;
&lt;li&gt;Communicate design decisions to leadership, product and design peers, and engineers.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication (verbal and written) and presentation skills.&lt;/li&gt;
&lt;li&gt;Ability to inspire and drive end-to-end product and feature improvements.&lt;/li&gt;
&lt;li&gt;Ability to reduce complex problems to first principles to ensure the core issues are addressed.&lt;/li&gt;
&lt;li&gt;Exceptional visual design skills.&lt;/li&gt;
&lt;li&gt;Knowledge and passion for interaction design.&lt;/li&gt;
&lt;li&gt;Ability to prototype in Figma or other design tool (Bonus if you can do this in HTML).&lt;/li&gt;
&lt;li&gt;Ability to think at a high level about product strategy.&lt;/li&gt;
&lt;li&gt;Ability to think through the impacts of your design before heavily investing your time.&lt;/li&gt;
&lt;li&gt;Ability to act as a Product Manager when needed to drive efforts forward.&lt;/li&gt;
&lt;li&gt;Ability to think creatively and develop novel, innovative solutions.&lt;/li&gt;
&lt;li&gt;Ability to work in a fast-paced, ambiguous work environment.&lt;/li&gt;
&lt;li&gt;BS/BA degree or equivalent years of experience.&lt;/li&gt;
&lt;li&gt;A portfolio showcasing your work and strong visual design skills.&lt;/li&gt;
&lt;li&gt;5+ years of product design experience.&lt;/li&gt;
&lt;li&gt;5+ years of using design tools such as Figma, Sketch, Illustrator, or other design tools.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with real-time communication applications&lt;/li&gt;
&lt;li&gt;Experience working with desktop, mobile, and tablet applications&lt;/li&gt;
&lt;li&gt;Demonstrated experience working with Ai in product design&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;br&gt;&lt;/strong&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Senior Product Designer, Dialpad Connect

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;br&gt;&lt;/strong&gt;The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;br&gt;&lt;/strong&gt;As a Senior Product Designer at Dialpad, you play an integral role within your product area, working alongside Product and Engineering partners as well as other cross-functional partners. You’re seen as a leader within your product area, can navigate ambiguous projects well, understanding how to align your team to drive toward an actionable next step. You work with your product area partners to define strategy, roadmaps, timelines, and product goals. You also may mentor and assist other designers to help them grow.&lt;/p&gt;
&lt;p&gt;This position reports to our Design Manager, who is based in Argentina, and is looking for the person to join the team in our London Office. Please note, this is a hybrid position.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Dig into complex problem spaces, identifying innovative features that advances Dialpad’s mission.&lt;/li&gt;
&lt;li&gt;Be a driver for all aspects of product design and execution, including pitching ideas, designing the experience (user experience, visual design, interaction design, and prototyping), and clearly communicating the solution. to all necessary stakeholders within the company.&lt;/li&gt;
&lt;li&gt;Design beautiful, intuitive experiences and workflows.&lt;/li&gt;
&lt;li&gt;Identify the needs of our customers, giving high-level strategic input to your product area team, and regularly looking for opportunities to improve our existing products and features.&lt;/li&gt;
&lt;li&gt;Help define the short and long-term roadmap with your product area peers.&lt;/li&gt;
&lt;li&gt;Regularly give and receive feedback on designs and strategic product decisions.&lt;/li&gt;
&lt;li&gt;Communicate design decisions to leadership, product and design peers, and engineers.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication (verbal and written) and presentation skills.&lt;/li&gt;
&lt;li&gt;Ability to inspire and drive end-to-end product and feature improvements.&lt;/li&gt;
&lt;li&gt;Ability to reduce complex problems to first principles to ensure the core issues are addressed.&lt;/li&gt;
&lt;li&gt;Exceptional visual design skills.&lt;/li&gt;
&lt;li&gt;Knowledge and passion for interaction design.&lt;/li&gt;
&lt;li&gt;Ability to prototype in Figma or other design tool (Bonus if you can do this in HTML).&lt;/li&gt;
&lt;li&gt;Ability to think at a high level about product strategy.&lt;/li&gt;
&lt;li&gt;Ability to think through the impacts of your design before heavily investing your time.&lt;/li&gt;
&lt;li&gt;Ability to act as a Product Manager when needed to drive efforts forward.&lt;/li&gt;
&lt;li&gt;Ability to think creatively and develop novel, innovative solutions.&lt;/li&gt;
&lt;li&gt;Ability to work in a fast-paced, ambiguous work environment.&lt;/li&gt;
&lt;li&gt;BS/BA degree or equivalent years of experience.&lt;/li&gt;
&lt;li&gt;A portfolio showcasing your work and strong visual design skills.&lt;/li&gt;
&lt;li&gt;5+ years of product design experience.&lt;/li&gt;
&lt;li&gt;5+ years of using design tools such as Figma, Sketch, Illustrator, or other design tools.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with real-time communication applications&lt;/li&gt;
&lt;li&gt;Experience working with desktop, mobile, and tablet applications&lt;/li&gt;
&lt;li&gt;Demonstrated experience working with Ai in product design&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Product Designer, Dialpad Connect

Product & Design

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Dialpad’s Professional Services development team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms which are catered to customer’s specific needs. Team works very closely with the customer, 3rd party platform and Dialpad core platform to provide custom solutions.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Using your problem-solving skills, creative development abilities and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a FullStack Software Engineer in the Professional Service team, you will architect, develop, and maintain PS applications using modern full-stack technologies including Python, Vue.js &amp;amp; GCP. You will work closely with customers, Dialpad Developer platform team and 3rd party solutions to understand integration use cases and develop custom solutions.&lt;br&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;In your first 30 days:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You’ll start to network with teams you will be working closely with such as Engineering, Customer Success, and Support&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the JR Developer role and the Professional Services team&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You’ll set up development environment on your local and understand the different integration platform&lt;/li&gt;
&lt;li&gt;Learn about DialApp framework, GCP Project set up and CI-CD pipeline used Dialpad&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;In your first 60 days:&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll begin to shadow your team mates calls to get a good grasp of the Dialpad’s API and integration process&lt;/li&gt;
&lt;li&gt;You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers with customer integration&lt;/li&gt;
&lt;li&gt;You’ll learn how to assist Dialpad’s customer’s integration needs&lt;/li&gt;
&lt;li&gt;Learn how to conduct discovery calls, testing solutions and the Dialpad DIgital engagement product.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;By 90 days:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Conducting client discovery calls with Sales Representatives.&lt;/li&gt;
&lt;li&gt;Meeting with clients to discuss their software integration needs.&lt;/li&gt;
&lt;li&gt;Strategizing with the professional services team to create customized solutions.&lt;/li&gt;
&lt;li&gt;Drafting and delivering presentations on targeted products.&lt;/li&gt;
&lt;li&gt;Designing and installing customized software solutions for the client.&lt;/li&gt;
&lt;li&gt;Testing the performance of the installed solution and fixing bugs.&lt;/li&gt;
&lt;li&gt;Providing post-installation follow-ups.&lt;/li&gt;
&lt;li&gt;Developing relationships and maintaining client relations.&lt;/li&gt;
&lt;li&gt;Write clear and complete architectural design documents which are easily understood by other team members.&lt;/li&gt;
&lt;li&gt;Provide estimates on technical resources and requirements necessary to plan and begin projects.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;You’ll create tools/ scripts that will monitor our Integration instances, which will alert us of problems that may be caused by API usage/ resources getting hogged by Integrations&lt;/li&gt;
&lt;li&gt;Give larger-scale internal demos on new applications that you have completed&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Develop and maintain Dialpad’s Integration applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who you are:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You&#39;re a customer centric, development minded person who has a deep comprehension of technology and developing integration solutions using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;This position reports to our Professional Services Manager and will be based in our Bengaluru, India, Office. The position will require a hybrid working arrangement based out of our Bengaluru office.&amp;nbsp;&lt;br&gt;&lt;br&gt;Skills you will bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;6+ years experience in Full-stack software engineering&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…)&lt;/li&gt;
&lt;li&gt;Expert in at least one of the modern Backend &amp;amp; Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript&lt;/li&gt;
&lt;li&gt;Strong experience Integrating with SaaS platforms using APIs.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components for both the frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and mentorship skills&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Nice to have: Technical Leadership skills&lt;/li&gt;
&lt;/ul&gt;
&lt;li&gt;Nice to have&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Understanding of authentication between SaaS platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Our Tech Stack:&lt;/strong&gt; Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

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