Max Noxon headshot

Max Noxon

Dialpad logo

 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

Dialpad sales

AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

Meredith Moore headshot

Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

3 tips for startups looking for investors header

What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

Enterprise communication tools Header

Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

photography_of_a_contact_center_male__b5baee70-c714-40a6-b2eb-c5825b15fb7c.png

Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.

Blog header Introducing Ai CSAT Become a true customer company min

Top OpenPhone alternatives for your business communications

Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

Blog Insurance digital transformation Header

What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP

Shabnam kakar linkedin

Senior Content Marketing Manager

Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

Team building acitivies for remote workers header

The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

Austin Guanzon headshot

Customer Support Manager - Tier 1

B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.

ST sales AI header

B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

header

Call automation: Where and how your contact center can benefit

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

Emote office phone system header

9 Key sales performance metrics to track to keep your team as productive as possible

Productivity

Dialpad

Dialpad's Blog

Computer Telephony Integration: What's a CTI?

Today, business communications have evolved way be...

But how can you make sure your team is handling th...

Dialpad's HubSpot integration automatically pulling in contact details.

Dialpad's HubSpot integration automatically pullin...

How does CTI work? CTI software uses VoIP (Voice o...

Screenshot of Dialpad's Front integration.

Front dialpad integration blog size

During the call, your phone system collects a bunc...

Screenshot of Dialpad's Salesforce integration automatically populating a call's details.

6.jpg

Screenshot of Dialpad's Salesforce integration aut...

What to look for in a CTI Screen pops A popular CT...

Screenshot of Dialpad's Zendesk CTI integration.

7.jpg

Automatic dialing (AKA a calling campaign) A chall...

Screenshot of Dialpad's voicemail drop feature, which lets sales reps drop in a pre-recorded message when they hit prospects' voicemails.

2.jpg

Screenshot of Dialpad's voicemail drop feature, wh...

In short, figure out what are the most used and us...

Screenshot of Dialpad's Kustomer integration.

Dialpad kustomer cti

Analytics that work where you need them Dialpad ha...

Compatibility with different devices Having a CTI ...

6 key business benefits of CTI 1. Faster call hand...

Screenshot of hardware settings from Dialpad's app.

Hardware settings in dialpad

Screenshot of hardware settings from Dialpad's app...

Honestly though, this is equally great for agents ...

Screenshot of Dialpad Ai transcribing a phone call in real time.

Dialpad talk vi real time transcription blog size

Screenshot of Dialpad Ai transcribing a phone call...

Need a computer telephony integration (CTI)? Wheth...

Take a product tour of Dialpad's platform and CTI dialer!

See how Dialpad's CTI dialer works!

FAQs about CTIs

Can an IVR (Interactive Voice Response) work with CTI?

What’s a predictive dialer (power dialer)?

Should I pay extra for a CTI?

A woman speaking on the phone

A phone showing an incoming call

People in a video conference call

A person joining a video conference call

A TV tower

A man working on a computer

A woman attending to a call

Products

Features

Pricing

Platform

Solutions

Resources

Company

DIALPAD APPS

Facebook

Twitter

LinkedIn

Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

Dialpad - Cloud Communication Platform Powered by AI

Leading Cloud Communication Platform - Dialpad

20 Computer telephony integration header

What is this “CTI“ thing exactly?

Agenda

Terminzeit

Dauer

Standort

Melde dich noch heute an

Unsere Redner

Need a local area code? Dialpad has you covered from coast to coast with number availability in over 50+ countries.

Stay Local

Sehen Sie sich unsere bahnbrechenden KI-gestützten Lösungen in Aktion an.

Dialpad in der Praxis sehen

DialpadGPT wurde auf der Grundlage von mehr als 6 Milliarden Minuten echter Geschäftsgespräche entwickelt und bietet sofort einsatzbereite KI-Funktionen wie Ai Recaps und Live-Coaching.

Sofort einsatzbereite KI

DialpadGPT eignet sich für jede Rolle und jede Branche – und kann auf individuelle Anwendungsfälle sowie branchenspezifischen Fachjargon trainiert werden. 

Für Unternehmen entwickelt

Da DialpadGPT auf Basis echter geschäftlicher Konversationen trainiert wurde, kann es präzise Erkenntnisse wie Aktionspunkte, Anrufergebnisse und Kundenzufriedenheitswerte ableiten – und all das in Echtzeit.

Immer präzise

Mit DialpadGPT sind die Möglichkeiten endlos. Wir veröffentlichen laufend neue Funktionen und Integrationen.

Kontinuierliche Innovation

Aufgaben automatisieren

Virtuelle Unterstützung bieten

Onboarding beschleunigen

Einblicke generieren

Zeit sparen, Kosten senken und datengestützte Entscheidungen treffen

Jetzt mit einer kostenlosen 14-tägigen Testversion von Dialpad loslegen

Mit Dialpad können Sie effiziente Teamarbeit fördern, den ROI steigern und erstklassigen Kundensupport bieten – über eine einzige KI-gestützte Anwendung.

KI für Ihren Geschäftserfolg

Über 70 Integrationen zur Auswahl

Teams zusammenführen, Arbeitsabläufe automatisieren und Kunden mit dem richtigen Ansprechpartner verbinden – bei jeder Interaktion.

Ai Voice

Coaching-Prozesse vereinfachen, Einhaltung der Best Practices gewährleisten und Kundenzufriedenheit automatisch überwachen.

Ai Contact Center

Onboarding beschleunigen, sofort Antworten auf Kundenanfragen liefern und Geschäfte effizienter abschließen.

Ai Sales

Policies

Learn what a computer telephony integration or CTI is in this detailed guide. See how businesses use it, which software CTIs are compatible with, and more. >>

Choose your language

Kontaktieren Sie uns

Support kontaktieren

Vertrieb kontaktieren

Ai Products

Customer Engagement

Sales Intelligence

Ai Collaboration

Platform

Open Ecosystem

Solutions

By Business Type

BY INDUSTRY

Resources

Choose your language

Kontaktieren Sie uns

Support kontaktieren

Vertrieb kontaktieren

Share

What is this “CTI“ thing exactly?

👉 By the way:

👉 Dialpad tip:

👉 Fun fact:

👉 Dialpad tip:

See how Dialpad's CTI dialer works!

FAQs about CTIs