Integrations
Top 10 apps to integrate with your contact center
Dialpad is a UCaaS and CCaaS platform that integrates natively with tools like Microsoft 365, Salesforce, Zendesk, HubSpot, and more!
Robert Pleasant
Content Writer
Content Writer
Robert Pleasant
Dialpad
Using Dialpad’s reactions, or: How I learned to stop worrying and love emoji
Emoji have become an important part of how we communicate each day. Here’s how Dialpad makes it easy to use emoji in messages and meetings alike…
Robert Pleasant
Content Writer
Collaboration
How to have video meetings—without downloading apps
Video meetings are essential to the way we work today, but they can still be a pain to join. How can you hold video meetings without needing apps? Read on...
Robert Pleasant
Content Writer
Contact Center Operations
’Tis the season: Preparing your contact centers for the holidays (and what Redditors say NOT to do)
With the holidays just around the corner, your contact center agents will be facing some seasonal challenges. Learn how you can best prepare your contact center to handle them…
Robert Pleasant
Content Writer
Dialpad
We won? Oh wow! Celebrating our Channel partner awards from 2021
As the year ends, we look at some of the awards and recognition Dialpad has received from the Channel community, and why. Read on to see...
Robert Pleasant
Content Writer
Dialpad
Dialpad as a gaming platform: Announcing new TTRPG features [April Fools 2022]
We tested how well Dialpad’s video conferencing and AI would work when running a tabletop role-playing game. See how it went…
Robert Pleasant
Content Writer
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Contact Center Operations
After 1.5 hours on the phone with customer support, I really wish they used Dialpad Ai Contact Center
It was supposed to be a quick call. 1.5 hours later, I was still on the line with their contact center. Dialpad could have made it so much easier…
Robert Pleasant
Content Writer
The fear is coming from inside the call: What is phone anxiety and what can help?
Phone anxiety, or the fear of talking on the phone, impacts employees across industries. So what is phone anxiety, and how can we address it?
Robert Pleasant
Content Writer
Contact Center Operations
Could these contact center horror stories have been avoided?
What are the worst contact center horror stories? We searched for the most terrifying tales, and found how they could have been avoided with Dialpad…
Robert Pleasant
Content Writer