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Customer Story

Xero Kills the Desk Phone with Dialpad

Dialpad + Xero

Founded in 2006, Xero today partners with more than 16,000 accounting and bookkeeping firms and serves more than a million small business subscribers. As Xero spent the past decade expanding across the globe, its IT team encountered common obstacles in scaling its traditional telephony infrastructure.

Global Offices

17

Employees

1400+

Industry

High Tech

Website

xero.com

The Deployment in Numbers

Annual Telephony Cost Savings

$500,000+

Sales and Service Availability

24/7

Desk Phones Killed

100%

Building a Future-Ready IT Stack

Like many fast-growing companies, Xero inherited a hodgepodge of PBX systems as it expanded its international footprint. Each new office in each new region signed up with a local vendor. These pre-packaged on-premise systems required constant IT upkeep. Dialpad enabled Xero to consolidate company-wide conversations into a single Enterprise Communications Platform that works on any device, saving IT resources and freeing employees to work from anywhere.

Remote Workforce

17 Global Offices

Asterisk PBX System

Costly IT Administration

We now have one global
Business Communications Platform
for all 17 offices.

— Andrew Jessett, General Manager, Internal IT at Xero

Anywhere Sales, Service and IT

Xero is a truly global company, with employees and offices on four continents—Australia, Europe, North America, and Asia. With more than 1,400 employees distributed across the company’s 17 offices, Xero has wholeheartedly embraced the “work-from-anywhere” model. From New Zealand to San Francisco, Xero relies on Dialpad to empower its global network of anywhere workers.

In addition to supporting Xero’s customer care centers, Dialpad also enables the company’s sales organization to communicate via voice or business SMS—from anywhere. In Singapore, the company’s sales hub for operations across the Philippines, Hong Kong, and Malaysia, Xero uses Dialpad to establish local numbers for its team, lending credibility to reps when connecting with prospects.

As a software-defined platform, Dialpad also integrates seamlessly with the rest of Xero’s Anywhere Worker IT stack, including G Suite and Salesforce. “By pulling relevant data directly into our phone system, our reps can sell and service smarter—no matter where work takes them,” said Andrew Jessett, General IT Manager. Xero also relies heavily on Dialpad Analytics, which enables the company to drill down into communications data by user, department, or region.

Instead of managing on-premise servers and physical desk phones, Xero’s IT team now uses Dialpad’s rapid deployment engine to provision users and create new offices in minutes. Whether employees are resolving support tickets at HQ, closing deals on the road, or working from home, they can service customers and collaborate with colleagues from anywhere.

Dialpad Kills the Desk Phone

The Best ROI. Period.

See how HUGE killed 100% of its conference phones with UberConference by Dialpad.

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