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Customer Story

Vivint Solar® embraces the work-from-anywhere movement

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Dialpad + Vivint Solar®

Vivint Solar® is a residential solar company with nearly 4,000 employees across 51 offices. Its mission is to flip the switch on how the world consumes power. With a workforce that’s 63% remote, the company needed a communications infrastructure that could support its anywhere workers. Dialpad gave Vivint Solar’s® teams the freedom to extend conversations beyond physical offices, and onto any device.

Offices

51

Employees

3,991

Industry

Renewable Energy

Website

vivintsolar.com

The Deployment in Numbers

Dialpad Admins

1

Employees

3,991

Perecentage of Remote Workers

63%

Challenges

For years, Vivint Solar® relied on an on-premise PBX system that required physical infrastructure, regular maintenance, and a five-person team to manage. Tied to desk phones, employees were restricted and unable to collaborate on-the-go. As the company continued to expand across the U.S., the scalability of the system became a growing concern.

Remote Workers

Enterprise Scale

Legacy PBX

Cloud Shift

Traditional phone systems keep you tethered to a desk. Dialpad allows us to break free from the old world and work from anywhere.

— Mike Hincks, Director of IT at Vivint Solar®

Empowering the Anywhere Worker

Local or remote, employees can now spin up offices anywhere in the world. Solar technicians can field calls on rooftops, support reps can text account managers from headquarters, and HR specialists can chat with prospects on their commute to work. Regardless of the channel or device, teams can tap into Dialpad and pick up conversations right where they left off.

A Desk Phone Optional Workplace

By migrating to modern business communications, Vivint Solar® reinvented its approach to workplace collaboration. Employees can connect across any device, while dictating the exact work style that’s right for them. And executives have newfound visibility into the health of various departments. With Dialpad Analytics, they can peek into offices around the world to uncover insights on voice, messaging, and texting patterns.

The company's IT leadership has also eliminated the people and dollars traditionally spent on managing an on-premise PBX. The department transitioned from five full-time staff managing the company’s communications network to one individual that spends 5% of his time administering Dialpad’s business phone system.

Vivint Solar’s® vision is to be a cloud-first company. From communications to email, the organization's IT stack is designed with the modern worker in mind. This shift away from physical desk phones has allowed the enterprise to achieve new levels of productivity. Employees are now more agile, connected, and accessible than ever. By powering conversations that live across any device, Vivint Solar’s® IT team has created a true work-from-anywhere culture.

Dialpad Kills the Desk Phone

The Best ROI. Period.

See how HUGE killed 100% of its conference phones with UberConference by Dialpad.

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