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Customer Story

The Second City powers an on-the-go workforce

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Dialpad + The Second City

Second City has been bringing laughter to audiences around the world for over 50 years. From Tina Fey to Stephen Colbert, a host of famous alumni have kickstarted careers with the comedy enterprise. To support its global network, Second City relies on Dialpad to connect employees and customers through a modern business communications platform.

Locations

6

Employees

520

Industry

Entertainment

Website

secondcity.com

The Deployment in Numbers

Days

5

Locations

6

Desk Phones Eliminated

100%

An Old-School PBX Phone System

Second City’s original PBX phone system required an expensive third-party contractor to provision users, adjust settings, and perform updates. With teams scattered worldwide, IT faced significant issues of scale. Then, in August of 2015, Second City experienced a devastating fire at headquarters in downtown Chicago. Within hours, flames destroyed the organization’s data center and on-premise PBX.

Cloud Shift

Remote Workers

Global Scale

Legacy PBX

I think any IT administrator is always trying to look to the future. A traditional PBX was simply not the best tool for us to do that.

— Dan Wagner, IT Manager at The Second City

Deployment in Under Five Days

Second City’s immediate concern was finding a way to communicate with a vast network of customers and remote workers. Within five days of the fire, its IT department deployed Dialpad across the organization. The platform’s lightweight cloud architecture made it easy to provision users, spin up offices, and accelerate the change management process.

Shifting to a Pure Cloud IT Stack

Second City’s move to Dialpad brought the organization one step closer to a pure cloud IT stack. The scalability and reliability of a platform that works on any device, and supports every channel of communication—voice, texting, messaging, and video—proved far more efficient than a traditional desk phone infrastructure.

In under a week, IT eliminated desk phones for good by provisioning Dialpad business numbers across tablets, laptops, desktops, and smartphones. The move instantly amplified the speed at which teams could collaborate around the world.

Whether they’re traveling to a remote office in Los Angeles, or performing on stage in London, Second City employees can now extend communications beyond the workplace and onto any device. This location-independent work style has transformed day-to-day productivity.

Dialpad’s native integration with Google Apps for Work also provides rich context into recent emails, upcoming calendar events, and shared documents—right within the user interface. Armed with a communications platform that syncs deeply with their productivity suite, Second City employees are now equipped to work from anywhere.

Dialpad Kills the Desk Phone

The Best ROI. Period.

See how HUGE killed 100% of its conference phones with UberConference by Dialpad.

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