The Deployment in Numbers
Desk Phones Recycled
Percolate helps companies create inspired customer experiences across marketing channels. The nimble startup has offices around the world, and its clients include iconic, global brands like GE and Marriott, as well as emerging, high-growth companies like Lyft and Pandora. From London to San Francisco, Percolates’ teams use Dialpad to connect and collaborate on-the-go.
SF, NY, LDN+
Desk Phones Recycled
When Percolate moved into its first New York City office, teams relied on a complex VoIP system that ran on desk phones. But with an average of ten new staff starting each week, onboarding quickly became a tedious and time-consuming operation. To ramp up users and perform simple tasks like adding a headset or issuing a license, IT had to place orders that took three weeks to fulfill. “I literally couldn’t get phones fast enough between when people were hired and when they started,” explained Kyle Jackson, Percolate’s Director of IT.
International Carrier Costs
— Kyle Jackson, Director of IT at Percolate
Percolate’s Director of IT runs the company’s technology stack with the help of two support staff. Together, the lean IT department supports 70+ cloud applications for over 300 employees around the globe. Ultimately, the communications platform Kyle’s team chose had to fit seamlessly into this existing IT stack. The ability to authenticate Dialpad with Google credentials quickly became a game-changer. Now, admins can provision hundreds of Dialpad users from anywhere in the world over a cup of coffee.
The team’s attraction to Dialpad was based not only on its cloud architecture, but also its usability. To Kyle, Dialpad was what enterprise communications should look like—a sleek interface, a relevant feature set, and an experience designed with both end users and IT administrators in mind. “Dialpad’s opinion is clear—you should be using a softphone. That’s exactly the perspective I wanted to guide my users towards,” Kyle explained.
The startup’s workforce now collaborates on a single communications platform that supports a work-from-anywhere culture. Regardless of the time or place, employees can tap into a seamless experience across their favorite mobile devices. And with click-to-connect functionality, Dialpad makes it easy to initiate a text, call, video, or chat in seconds.
Since Dialpad can be taken on-the-go, Percolate’s employees are now free to work wherever. Sales reps can present demos on the fly, support teams can resolve urgent tickets on the subway, and designers can collaborate from home. Departments everywhere no longer rely on hardware tied to their desks. Across Percolate’s global workforce, Dialpad has created a better, more intuitive communications experience for voice, video, messaging, and meetings.
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