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Customer Story

Percolate frees employees to work from anywhere

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Dialpad + Percolate

Percolate helps companies create inspired customer experiences across marketing channels. The nimble startup has offices around the world, and its clients include iconic, global brands like GE and Marriott, as well as emerging, high-growth companies like Lyft and Pandora. From London to San Francisco, Percolates’ teams use Dialpad to connect and collaborate on-the-go.

Offices

SF, NY, LDN+

Employees

300+

Industry

Software

Website

percolate.com

The Deployment in Numbers

Deployment In

24 Hrs

Cost Savings

60%

Desk Phones Recycled

100%

Scaling Across the Globe

When Percolate moved into its first New York City office, teams relied on a complex VoIP system that ran on desk phones. But with an average of ten new staff starting each week, onboarding quickly became a tedious and time-consuming operation. To ramp up users and perform simple tasks like adding a headset or issuing a license, IT had to place orders that took three weeks to fulfill. “I literally couldn’t get phones fast enough between when people were hired and when they started,” explained Kyle Jackson, Percolate’s Director of IT.

Remote Offices

Global Scale

IT Administration

International Carrier Costs

We love how quick Dialpad is to deploy. All you need is a laptop or smartphone.

— Kyle Jackson, Director of IT at Percolate

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A 24-Hour Dialpad Deployment

Percolate has approximately 70 cloud applications deployed across the company. Ultimately, the communications platform Kyle’s team chose had to fit seamlessly into this existing ecosystem. Dialpad’s native integration with Google Apps quickly became a game-changer. The ability to authenticate Dialpad with Google credentials enables Percolate’s IT team to preserve a user’s identity from one application to the next. Now, admins can provision hundreds of Dialpad users around the world over a cup of coffee.

Voice

Messaging

Google Apps for Work

Inspiring a Work-From-Anywhere Culture

Percolate’s Director of IT runs the company’s technology stack with the help of two support staff. Together, the lean IT department supports over 300 employees around the globe.

The team’s attraction to Dialpad was based not only on its cloud architecture, but also its usability. To Kyle, Dialpad was what enterprise communications should look like—a sleek interface, a relevant feature set, and an experience designed with both end users and IT administrators in mind. “Dialpad’s opinion is clear—you should be using a softphone. That’s exactly the perspective I wanted to guide my users towards,” Kyle explained.

The startup’s workforce now collaborates on a single communications platform that supports a work-from-anywhere culture. Regardless of the time or place, employees can tap into a seamless experience across their favorite mobile devices. And with click-to-connect functionality, Dialpad makes it easy to initiate a text, call, video, or chat in seconds.

Since Dialpad can be taken on-the-go, Percolate’s employees are now free to work wherever. Sales reps can present virtual demos on the fly, support teams can resolve urgent tickets on the subway, and designers can collaborate from home. Departments everywhere no longer rely on hardware tied to their desks. Across Percolate’s global workforce, Dialpad has created a better, more intuitive communications experience for calls, message, and meetings.

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