How Parkway Solutions “brings their A-game” to every call
Your phone is like your first point of contact between you and your customer, and if you don’t show up with your A-game, you might not get hired. Dialpad made it very easy for us to show up—on every call.
Matthew Fulton
Chief Technology Officer
It took 20 minutes per location and we were good to go.
Matthew Fulton
Chief Technology Officer
When we first got it set up we didn’t have an administrative assistant, so we used the virtual tree to easily route people. Then when we brought the administrative assistant in, we turned that off so that a human could take the phone calls and direct them to the right person, because that human interaction is so important.
Matthew Fulton
Chief Technology Officer
I hate email. With a passion. If your language in an email isn't just right on the dot you can come across wrong. A text message is way less formal and allows you to give a quicker response too.
Matthew Fulton
Chief Technology Officer
We’ve actually done something quite unique with Dialpad, and it has to do with multi-factor authentication. Dialpad was one of the only solutions that’s a VoIP system that also has text messaging. So we set up a special phone number in Dialpad (which cost basically nothing) that became our security line for multi-factor authentication.
Matthew Fulton
Chief Technology Officer
There have been numerous times where I knew that somebody had said something to me in a text and needed to find the exact message. I could search for it and find it across the entire ecosphere of our Dialpad platform.
Matthew Fulton
Chief Technology Officer
Having the ability to go back through those transcriptions and see the emotions—talk about buying signals! And if you have a call center, you can use that information for training and recognizing different buying signals or when clients would be unhappy.
Matthew Fulton
Chief Technology Officer
Managing an accounting or professional services firm?
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