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Customer Story

Motorola Solutions transforms how every generation of its workforce communicates with Dialpad

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Dialpad + Motorola Solutions

Motorola Solutions creates innovative, mission-critical communication solutions
 and services that help public safety and commerical customers build safer cities
 and thriving communities.

Employees

14,000

Offices

60

Industry

Communications

Website

Motorolasolutions.com

Our Impact

Engagement Increase

10x

Phones Recycled

9000

Live In

4 months

Challenges

Prior to Dialpad, Motorola's IT department managed a total of 35 telephony vendors across 42 countries. But the company soon discovered that 50% of employees 
were using their desk phones roughly ten times a month. Most conversations were redirected straight to mobile phones that could be taken on-the-go.

Cloud Shift

Mobile Workforce

Enterprise Scale

PBX Consolidation

We were paying a fortune on fixed costs
 for phone closets and support.

— Greg Meyers, CIO at Motorola Solutions

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Modern Communications Deployed

By combining the functionality of enterprise business phones with the convenience of mobile devices, Dialpad brought Motorola Solutions’ communications network into the 21st century.

Voice

Messaging

Google Apps for Work

A Better Communications Experience
 for Calls, Messages, and Meetings

In contrast to Motorola Solutions’ costly PBX, the company now has a flexible, cloud-based communications platform designed for the modern workplace. Employees can access messaging, video, SMS, presence, and calling—all in one place. And when a call comes in, Dialpad rings multiple devices—laptop, smartphone, or tablet. Users can also change devices mid-conversation, making it easy to start a call at their desk and transfer seamlessly to their smartphone. Within a month, call volume at headquarters increased by 10x.

Read more success stories

See the stories of customers who have built better working relationships
 through cloud voice and meetings