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Customer Story

Motorola Solutions kills the desk phone with Dialpad

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Dialpad + Motorola Solutions

Motorola Solutions creates innovative, mission-critical communication solutions
 and services that help public safety and commerical customers build safer cities
 and thriving communities.

Employees

14,000

Offices

60

Industry

Communications

Website

motorolasolutions.com

The Deployment in Numbers

Call Volume Increase

10x

Desk Phones Killed

9000+

Live In

4 months

Global IT Challenges

Prior to Dialpad, Motorola's IT department managed a total of 35 telephony vendors across 42 countries. But the company soon discovered that 50% of employees 
were using their desk phones roughly ten times a month. Most conversations were redirected straight to personal mobile phones that could be taken on-the-go.

Cloud Shift

Mobile Workforce

Enterprise Scale

PBX Consolidation

We were paying a fortune on fixed costs for phone closets and support.

— Greg Meyers, CIO at Motorola Solutions



A Better Communications Experience for Calls, Messages, and Meetings

By combining the functionality of enterprise business phones with the convenience of mobile devices, Dialpad brought Motorola Solutions’ communications network into the 21st century.

In contrast to Motorola Solutions’ costly PBX, the company now has a flexible, cloud-based communications platform designed for the anywhere worker. Employees can access messaging, video, SMS, presence, and calling—all in one place. And when a call comes in, Dialpad rings multiple devices—laptop, smartphone, or tablet. Users can also change devices mid-conversation, making it easy to start a call at their desk and transfer seamlessly to their smartphone. Within a month, call volume at headquarters increased by 10x.

Dialpad Kills the Desk Phone

The Best ROI. Period.

See how HUGE killed 100% of its conference phones with UberConference by Dialpad.

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