Dialpad supercharges InfoTrack’s contact center in the cloud
![Colleagues working](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5832690%2Fde44b6cb194abcac15bf2a1613199448%2FColleagues-working.jpg&w=3840&q=75)
Covid accelerated businesses, in particular the call center industry, in terms of utilizing or using the cloud based technology system such as Dialpad we were able to continue working without missing a beat.
Fernan Kalaw
Director of Customer Support
![A man talking on his phone](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5832688%2Fb86e52827accc5b8c68e1e9eb6ab2815%2FA-man-talking-on-his-phone.jpg&w=3840&q=75)
![Screenshot of a chart of when call volumes peak throughout the day](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5833096%2F446805b12827772151d33f142de902de%2FScreenshot-of-a-chart-of-when-call-volumes-peak-throughout-the-day.png&w=3840&q=75)
![Transcription UI](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5254106%2F3b464457581dcc6acbbb85e8b9583539%2FTranscription-UI.png&w=3840&q=75)
![Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent when a tricky question comes up on acall](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5830282%2F30b2db6c0cb5769bf4f03d623656a6c5%2FScreenshot-of-Dialpads-real-time-assist-card-feature-popping-up-helpful-notes-for-an-agent-when-a-tricky-question-comes-up-o.png&w=3840&q=75)
There are only a few solutions out there that could handle this, and I’m so glad we ended up with the best because it provides us with all of the flexibility and solutions we needed to provide excellent customer support remotely.
Fernan Kalaw
Director of Customer Support
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