How Hometap connects with homeowners across 15 states (with room to scale)
Segment
- Midmarket
Industry
- Financial & Insurance Services
Integrations
“Dialpad’s Salesforce integration has been critical for us to scale. We recently wrapped up a key project by leveraging the API between Salesforce and Dialpad.”
Tom Griffiths | Sales Operations Manager
Dialpad brings a lot of visibility to us inside the systems we use every day and lets us triangulate on who’s doing well and who needs help. From an analytics standpoint, it’s brought a lot of value to us.
Tom Griffiths
Sales Operations Manager
What has the biggest impact for us is the ability to track all the metrics, including calls made, calls connected, and call duration. We look at calls made per day, but also what constitutes a quality call (which for us is three minutes or greater), total talk time for the week, and we use these metrics to build a productivity score for our Investment Managers.
Tom Griffiths
Sales Operations Manager
Dialpad gives us a lot of flexibility to customize how we’re interacting with homeowners. We can set up our out of office and working hours so that even when someone isn’t on duty, they can still make sure the homeowner gets on their calendar or redirected to someone who is available to talk. When someone takes time off, we can set up the routing rule to have calls go straight to their manager and have that continuity for the homeowner—and it’s really easy to configure.
Tom Griffiths
Sales Operations Manager
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