How Five Iron Golf consolidated 16 contact center locations across the US with Dialpad
Dialpad made the centralization of our phone system possible.
Allie Handman | National Director of Customer Experience, Five Iron Golf
We use Dialpad’s heat map for staffing all the time. If the last 30 days have massive red zones, I add an extra person for the next 30 days, then we see how it goes from there.
Allie Handman
National Director of Customer Experience, Five Iron Golf
We use Dialpad’s heat map for staffing all the time. If the last 30 days have massive red zones, I add an extra person for the next 30 days, then we see how it goes from there.
Allie Handman
National Director of Customer Experience, Five Iron Golf
The transcriptions are great. If I have an escalated call, I may not have time to listen to a six-minute recording beforehand. But I can skim the transcript in 30 seconds and understand where the customer is, which is really helpful.
Allie Handman
National Director of Customer Experience, Five Iron Golf
We're really excited to use the ChromeOS Desk Connector with Dialpad. Integrations like this will continue to drive productivity for our agents and save response time for our customers.
Allie Handman
National Director of Customer Experience, Five Iron Golf
Is your contact center managing multiple business locations?
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