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Customer Story

The Financial Times creates a flexible work culture with Dialpad

Dialpad + The Financial Times

Founded in 1922 and managed by the Financial Times, the NY Institute of Finance is an education company built for finance professionals. From faculty in New York to program developers in Paris, its employees depend on cloud tools to collaborate and design coursework in real-time—around the globe.

Offices

4

Employees

70

Industry

Education

Website

nyif.com

The Deployment in Numbers

Remote Workforce

50%

Faster Adoption Speed

2X

Annual Cost Savings

65K

Challenges

“Picking up a desk phone is now a novelty. Our employees expect to speak with customers on their smartphones, laptops, or tablets,” explained Lee Arthur, the company's Managing Director. Inspired by a need to support the company's 50% remote workforce, Arthur sought a way to eliminate employee desk phones for good.

Remote Workers

Global Scale

Legacy PBX

Cloud Shift

The desk phone is officially dead. With Dialpad, all you need is a mobile phone or laptop to stay connected.

— Lee Arthur, Managing Director at NYIF

Killing the Desk Phone

Dialpad eliminated the Institute's on-premise hardware, instantly accelerating the time it takes for departments to provision users and spin up new offices. “We’re seeing productivity and cost savings skyrocket, since we’re now relying on a communications network that’s entirely cloud-based," said Arthur.

Frictionless Communication

For the NY Institute of Finance’s anywhere workers, outdated desk phones have been replaced by a mobile-centric system that lives across any device. Whether employees are commuting to the office, working from home, or visiting a site in Europe, their calls and messages are accessible from anywhere.

After the switch, the NY Institute of Finance immediately saved $45,000 in capital expenditure that would have previously gone to managing its former telephony system. Going forward, the organization estimates it will continue to save at least $20,000 per year in call costs.

With a forward-thinking mindset focused on future scale and productivity, the NY Institute of Finance has now added the missing piece to its pure-cloud IT stack. “Everything we do is in the cloud. As we grew, it naturally made sense for our communications platform to follow suit,” said Arthur. Thanks to the company’s flexible work-from-home policy and Dialpad’s 100% wireless network, employees are now able to create their best work—no matter where they are.

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