How Education First achieves an amazing 97% CSAT with Dialpad Ai
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Industry
Integrations
With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own, and it’s easy.
Mike Monteiro
Senior Manager of People Operations
![Screenshot of adding and managing phone numbers from Dialpads online dashboard](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7059885%2F1a6f7c6a1aab142c99b3d84c64d464fa%2FScreenshot-of-adding-and-managing-phone-numbers-from-Dialpads-online-dashboard-education-first.jpg&w=3840&q=75)
Dialpad gives us the ability to change our call center ourselves—without interruption and within minutes.
Mike Monteiro
Senior Manager of People Operations
![Screenshot of Dialpads AI powered real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7059889%2F1b873e5c214308a7f664148f47441b1b%2FScreenshot-of-Dialpads-AI-powered-real-time-assist-card-feature-popping-up-helpful-notes-for-an-agent-or-rep-when-a-tricky-q.jpg&w=3840&q=75)
![Screenshot of Dialpads voicemail drop feature which lets sales reps drop in a pre recorded message when they hit prospects voicemails](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7059892%2Fe739b2a9cb30a98beaf90f5fa1c97b9b%2FScreenshot-of-Dialpads-voicemail-drop-feature-which-lets-sales-reps-drop-in-a-pre-recorded-message-when-they-hit-prospects-v.png&w=3840&q=75)
![Screenshot of Dialpads built in contact center analytics dashboard](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7059890%2Fcc3b3ddd71618d58ecd2048456640f07%2FScreenshot-of-Dialpads-built-in-contact-center-analytics-dashboard-education-first.jpg&w=3840&q=75)
![Screenshot of Dialpad Ai inferring CSAT scores automatically from customer conversations](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7059887%2Fd21d28e0ef5711cad60fe4515fa52c29%2FScreenshot-of-Dialpad-Ai-inferring-CSAT-scores-automatically-from-customer-conversations-education-first.jpg&w=3840&q=75)
![Screenshot of creating a Custom Moment in Dialpad which uses AI to track how often certain keywords are coming up on calls](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7059886%2F28a6b6b4e2b1739ba55b6ec014bc7b36%2FScreenshot-of-creating-a-Custom-Moment-in-Dialpad-which-uses-AI-to-track-how-often-certain-keywords-are-coming-up-on-calls-e.jpg&w=3840&q=75)
![Screenshot of Dialpad Ais analytics tracking how often different topics come up in customer conversations](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7059888%2Fadcf613ccf9500931389f7a14ba380af%2FScreenshot-of-Dialpad-Ais-analytics-tracking-how-often-different-topics-come-up-in-customer-conversations-education-first.jpg&w=3840&q=75)
![Screenshot of Dialpads Salesforce integration with embedded dialer](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7059891%2Fb8a325727b53c77700f2e6310f042d1e%2FScreenshot-of-Dialpads-Salesforce-integration-with-embedded-dialer-education-first.jpg&w=3840&q=75)
Need a better way to keep students, staff, and parents connected?
See how your team can use Dialpad’s AI-powered communications platform to uncover real-time conversational insights, manage conversations across voice and digital channels, and much more. Book a demo or take a self-guided interactive tour of the app first!