Why does Cricket Australia say Dialpad is “in a class of its own?"
Segment
- Midmarket
Industry
- Sports, Media & Entertainment
Integrations
Products
Being able to have the app ready to go and answer on the fly is great; I really enjoy that. On match days, I may be managing an event or in another part of the stadium, but my team can always pass a phone call to me and I can accept without needing to be in front of an actual computer.
Deirdre Roraduri
Membership Service & Events Specialist | Western Australian Cricket Association
Dialpad’s notifications are great because they alert us to wait times and the number of people waiting in the queue, so we can jump in quickly and help manage the volume during peak periods.
John Bellman
Membership Systems Analyst | South Australian Cricket Association
The real-time transcription has been really handy, and the post-call summaries give us something concrete to review every month. We can see what people have been asking about, which lets us be better equipped to answer those questions and get ahead of the pack.
Deirdre Roraduri
Membership Service & Events Specialist | Western Australian Cricket Association
We used to have issues where our system, at peak times, would basically go into a meltdown and couldn’t handle large volumes of people in the queues or concurrent calls. With Dialpad, we’ve had days where we’ve had that same volume and it hasn’t compromised anything.
John Bellman
Membership Systems Analyst | South Australian Cricket Association
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