CareRev handles 20% month-over-month growth with Dialpad Ai Contact Center
Dialpad’s help center and the support chat alone have been a godsend. It's so different from our experience with our previous provider, which was nonexistent.
Carly Kopec
Director of Operations, CareRev
Thinking of moving your practice to cloud-based communications?
Dialpad helps me be a better manager. The notifications I receive go straight to my phone to let me know how many agents are available and how many callers are waiting in the queue, and if someone has been waiting over five minutes to get through to the agent. It also lets me know if the amount of calls coming in has dropped a certain percentage compared to how many should be answered within a certain time. It just keeps me aware of what's going on day-to-day.
Dionne Humphrey
Customer Support Operations Manager, CareRev
I can see how many agents are available and who's speaking on calls. And I love that I can see live calls in Dialpad, because I'm able to guide my team members in order to help them before an escalation is needed.
Dionne Humphrey
Customer Support Operations Manager, CareRev
I use Dialpad Ai extensively to look at live calls. The transcript just makes it easier for me to look up and answer questions for someone on a call, and if callers are demanding an answer for something or to speak to a manager, I can set myself to be available and agents can transfer the call to me quickly.
Dionne Humphrey
Customer Support Operations Manager, CareRev
The dashboard is so nice. The actual team members have visibility there too and it's been really nice to play around with dashboard reporting in Salesforce and make that information visible.
Carly Kopec
Director of Operations, CareRev
CareRev works from anywhere with Dialpad
Running a healthcare practice?
See how Dialpad Ai Contact Center can help you provide a better patient / client experience, no matter where your team is working from. Book a demo or take a self-guided interactive tour of the app on your own!