How Camino Financial cut resolution time from 48 hours to just 6
Segment
Industry
- Financial & Insurance Services
Integrations
Dialpad is part of the company culture at Camino Financial.
Tania Cardenas
Senior Sales and Operations Manager
Dialpad’s real-time analytics reports show us how our agents are doing by department, by date, and even by service level. It helps us increase customer satisfaction and decrease the time we take to deliver solutions.
Tania Cardenas
Senior Sales and Operations Manager
Prior to Dialpad, the resolution time was about forty-eight hours. Our goal was to lower that by 24 hours. But with Dialpad’s integration and analytics, we got it down to six hours or less.
Tania Cardenas
Senior Sales and Operations Manager
Dialpad really helped us make sure that even though we were all working from home, our agents were available and our service levels didn’t drop. We even increased our volume of calls!
Tania Cardenas
Senior Sales and Operations Manager
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