BNamericas connects employees and clients across Latin America
We wanted to ensure the call quality was going to be good, and we knew Dialpad was good in the States, but would that be applicable in Latin America? So we ran the pilot for two to three weeks, and we learned that yes, the call quality was fantastic.
Juan Gamboa
CRO, BNamericas
The onboarding process was short and efficient. It’s been a really good partnership, and one that’s been very easy.
Juan Gamboa
CRO, BNamericas
Integrating into Salesforce was key. You make a phone call and it automatically creates tasks in Salesforce at an efficiency level and an admin level that’s a massive time-saver.
David Kennan
Head of Sales Enablement, BNamericas
We’ve got different phone numbers off Dialpad—US numbers, Mexico numbers, Brazilian numbers, and Chilean numbers—so we can start calling people and it looks like we’re local callers. We’re using a US number to call a lot of South American countries, and when they see a US number pop up, they typically pick up the phone a lot faster, which has been really interesting.
David Kennan
Head of Sales Enablement, BNamericas
If you’re an account executive, depending on who you’re going to call in which country, you can just choose—do I want to look like a Chilean calling Bolivia, or a Mexican calling Mexico? We’ve got this range of personas that we can use to help improve the pickup rate.
David Kennan
Head of Sales Enablement, BNamericas
We’ve now really concretely defined KPIs from a call perspective, including call duration and what kinds of calls are being had. We can easily see if one agent made 60 calls that amounted to two hours of talk time, while someone else made the same number of calls but with 20 minutes of talk time.
Juan Gamboa
CRO, BNamericas
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