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Customer Story

Betterment kills the desk phone and works from anywhere

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Dialpad + Betterment

With over $200 million in venture capital raised from a long list of Silicon Valley investors, Betterment is one of the fastest-growing startups in the financial technology space. The company provides customers with a smarter way to invest, and helps them invest billions of dollars to achieve their retirement goals.

Employees

178

Headquarters

NY

Industry

Financial Services

Website

betterment.com

The Deployment in Numbers

Cost Savings

60%

Desk Phones Recycled

100%

IT Admins

2

Challenges of Scale

As with many successful startups, however, Betterment experienced the double-edged sword of hyper growth. In 2016, the company doubled its workforce, which threatened to overburden the existing communication system—and the IT team tasked with managing it.

Cloud Shift

Remote Workers

Global Scale

Legacy PBX

Nobody wants a clunky phone on their desk. Dialpad is a perfect fit for the way our employees work today.

— Mike Bongardino, IT Manager at Betterment

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Communications for the Anywhere Worker

With Dialpad, Betterment can now connect employees across their favorite devices, while supporting voice, video, and messaging—all in one place.

Voice

Messaging

G Suite Integration

A Modern, Mobile Workplace

“Originally, we had one phone line that rang a bunch of desk phones,” said Mike Bongardino, IT Manager at Betterment. “But we lacked the enterprise-level features necessary for a company scaling so quickly.”

The old system was not just inefficient. It was also expensive: “Our previous telephony bill was absurd,” said Bongardino. “It was over $1,200 a month for a service that we were barely utilizing.”

Since switching to Dialpad, Betterment has seen more than 60% in cost savings. Dialpad scales seamlessly with the needs of the fast-moving startup, which experiences bursts of growth as it gains traction and expands to new regions and markets. Supported by a communications infrastructure that’s flexible, scalable, and always on, Betterment’s employees are now free to do their best work from anywhere.

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