Back to Customer Stories

Art’s Way Manufacturing stays ahead of customer demand + supply chain issues with Dialpad Ai

Two agricultural machineries

Callers are able to talk to the people that they need much faster

EMILY BAILEY | MARKETING MANAGER

Two persons talking Arts Way
Agricultural machinery

Callers are able to talk to the people that they need much faster.

EMILY BAILEY
MARKETING MANAGER

Screenshot of selecting where the call will be sent in Dialpad

Callers are able to talk to the people that they need much faster, while the agents know what they're calling about because of the skills-based routing, plus they get alerts when the call comes in.

EMILY BAILEY
MARKETING MANAGER

Screenshot of Dialpad Ai transcribing a phone call in real time Arts Way
Screenshot of Dialpads Ai Agent Assist feature automatically searching for information to help an agent or rep in real time Arts Way

If someone says ‘I’d like the price on the 7165,’ then Dialpad Ai pulls up our price book for the agent to use at a quick glance, instead of needing to find the information on the computer.

EMILY BAILEY
MARKETING MANAGER

Screenshot of Dialpads built in contact center analytics dashboard Arts Way

Dialpad has a cool factor that some other companies don’t have.

EMILY BAILEY
MARKETING MANAGER

Screenshot of making a phone call using Dialpads desktop and mobile app

Interested in AI?

See how your manufacturing business can use Dialpad Ai to stay ahead of customer demand and supply chain issues with Dialpad Ai's conversational insights! Book a demo, or take a self-guided interactive tour of the app first!