Dialpad Connect vs. OnSIP

So you’ve been tasked with finding a unified communications or business phone system for your org. If you need a way to make phone calls, have video meetings, and send messages from the same app, keep reading for a detailed comparison of Dialpad Connect and OnSIP!

What do Dialpad and OnSIP have in common?

Dialpad and Line2 are both platforms that you can use to make phone calls. Both give you business phone features like an auto attendant, voicemail, and call recording on a business phone app. But that's pretty much where the similarities end. Keep reading to learn about the main differences between Dialpad and OnSIP.

How are Dialpad and OnSIP different?

Probably the biggest difference is that Dialpad's AI-powered collaboration platform gives you many more options when it comes to communication channels. If you want team messaging and texting, you won't get that with OnSIP:

One of the things that many of our customers love about Dialpad is how easy it is to set up. (And make changes to!)

With Dialpad, setting up a new user takes five minutes. Setting up a contact center? Another five. Yeah, it’s pretty fast.

Besides that, Dialpad also integrate with popular business apps like Google Workspace, Microsoft 365, and Salesforce to automate tasks for you, like automatically logging and activities to your CRM:

Easy peasy telephony

Whether you work in tech or not, using your business phone system should be easy.

Dialpad's business messaging platform automatically syncs across all devices, which gives you a single source of truth for all your business conversations.

Say you had a quick call with a colleague on the desktop app and sent them a business text on your mobile app. Both conversations with that colleague will show up when you open Dialpad. This makes it easy to find where the conversation left off, no matter what device you’re using.

Room for all your favorite apps

As we mentioned earlier, Dialpad has a wide range of integrations with most major business apps, and is constantly adding more.

Do you have a sales team that's using Outreach? Or are you running a law firm that uses Clio as your practice management platform? Dialpad has integrations for both!

No need to ask, “Can you hear me now?”

When choosing a business phone system, call quality is super important. OnSIP and Dialpad both let you make phone calls on the go, but Dialpad’s telephony architecture is cloud-native, adaptable, and reliable—its global voice network and unique dual cloud architecture are specifically designed for excellent call quality, worldwide.

Call analytics reports: No math degree needed

One important thing you'll get with Dialpad but not OnSIP is call analytics—Dialpad does so at no additional cost, and is super easy to use too. You can see all your data right from your Analytics tab.

Heatmaps that show when you’re getting the most calls—and how your average speed to answer is trending during the day? Check.

Call durations? Check.

Dialpad even spots keyword terms that keep popping on your customer calls.

This way, you can easily spot pesky issues that might be tripping up your team, improve agent training, and staff your team more effectively:

So supportive, you can lean on us anytime… Literally

Both Dialpad and OnSIP offer customer support. But even though OnSIP says they have "unlimited access to U.S. support" on their pricing page,² it's not clear what channels (phone? live chat?) or what times their support is available.

Dialpad provides 24/5 web and live chat support on its least expensive $15 Dialpad Connect plan, and going one tier up will unlock 24/7 phone support too. Don’t take our word for it though—here’s what our customers say:

Even though Dialpad’s customers run the gamut from solopreneurs to organizations with 10,000+ people, you won’t be able to tell.

That’s our goal. And that’s also why we’ve designed Dialpad to be so easy to use without IT help. It should just work. And in the rare cases where something does come up (because, well, technology), our team is here at all hours of the day or night to help you with 24/7 support on the Pro and Enterprise plans. We don’t run a traditional 9-to-5, and most of our customers don’t either.

And let’s be honest, the easier we can make it for you, the less stressed our Customer Support team will be.

And our secret sauce: Dialpad Ai

Everyone talks about AI. But no one really talks about how it works or why you’d even want it in your phone system or cloud contact center platform.

So here’s what Dialpad Ai does for you. Not only does it automatically transcribe your voice conversations—in real-time—it can also detect customer sentiment on calls based on the words they use, and pick out keywords and phrases so you can track them:

For example, if your customers are bringing up a competitor’s name or asking a lot of tricky questions about price, you’ll know.

Having analyzed over five billion minutes of proprietary voice and messaging data, Dialpad Ai is purpose-built for business conversations. And not only can it transcribe your voice and video calls in real time, Dialpad Ai also integrates with ChatGPT and Google Vertex AI to automatically generate a call summary with a short recap in friendly, natural language after every meeting:

How much does Dialpad cost?

Dialpad Connect starts at only $15/user/month and includes unlimited call recording, unlimited video meetings, and real-time transcription, just to name a few.

How much does OnSIP cost?

OnSIP has an "Unlimited" plan that is $18.95 per user per month, and a "Basic" plan that's $49.99 per month per account (for customers with lower call volumes, and calling minutes are not included).³

Not only is this pricing a bit more expensive than Dialpad's, you also have to pay for many features, like voicemail boxes and ACD (automatic call distribution) queues, as add-ons:

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