2024 WRAP-UP
The Dialpad year in numbers
Have you ever had Ai-related FOMO or wondered how your peers are using the features available in the Dialpad customer communications platform? This compilation of stats, curated by our business insights experts, tells the story.
Ai Recaps was the #1 new feature of the year
R.I.P. pen and paper. Ai Recaps was the most popular new feature in 2024.
85.53% of customers used them
More than three-quarters of Dialpad customers used Ai Recaps to fly through meetings—never losing sight of those things they said they’d do—and without resorting to old-school notes.
But how often?
Almost every day.
Supervisors became superheroes
In 2024, support supervisors began to scale tall buildings in a single bound. Well, not quite, but managing high-functioning contact centers got a lot easier.
Dialpad Ai
A whopping 97% of support customers enabled Dialpad Ai, using features like Ai CSAT and Ai Coaching Hub.
Ai Scorecards
They spent 55% less time on manual grading, freeing them to focus on more rewarding work.
Custom Moments
Supervisors easily tracked reasons for support calls with Custom Moments, informing everything from training to resource staffing.
Top 2 reasons for calling support
Most Dialpad customers received support calls for appointment scheduling and product help.
Dialpad emerged as a force multiplier
Supervisors benefitted, but so did the rest of the team.
Many new technology-related trails were blazed
Take a tour of everything that’s new and improved.
Dialpad Support
Dialpad Sell
Dialpad Connect
Dialpad WFM
OK, but why Dialpad Ai?
We have stats for that, too! Our Ai experts specialize in everything from neuroscience to computational linguistics.
PhDs on staff
Papers published
Publications for top conferences
Years of combined Ai experience
Like these stats?
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