Fabrice Della Mea

Sr. Director, Product

Discover Dialpad Support, powered by Ai. Boost productivity, reduce agent burnout, and deliver faster, more satisfying customer experiences. 

Dialpad Support Blog

Introducing Dialpad Support: The next generation of customer service

Andrew Gai

VP, Marketing Growth

Learn how Dialpad makes it easy to migrate from your existing on-premise or cloud-based contact center and business phone solution. 

Easy Setup and Migration - Header

Thinking of switching providers? It’s easy with Dialpad.

Dialpad logo

Contact center quality management software helps businesses assess customer service performance. Our definitive guide reveals 2024's top 10 best solutions. 

Contact center software Header

Top 10 best contact center quality management software of 2024: The full guide

Discover how to improve call center customer service with our definitive guide. We reveal the top 20 quick and easy tips to elevate any call center to excellence.

Contact center saas header

20 Tips to improve call center customer service

Call whisper lets you give real-time guidance to agents during calls. Discover how it works and the top benefits for your business in our comprehensive guide.

Open App Ecosystem Overview Header

What is call whisper? Navigating a win-win feature for companies, call agents, and clients

Discover the importance of ROI with AI, how to measure it, and a 12-step strategy for genAI success in 2024. Our guide can make your AI projects profitable.

Local business phone services header

How to measure and generate ROI with AI: An actionable guide

Brian Peterson@2X

Co-Founder and CTO

Discover how Dialpad's EPD-wide Launchathon brings together teams to spark creativity, solve problems, and launch exciting new features.

Dialpad Hackathon 2023 header

From Hackathon to Launchathon: How Dialpad launched 20+ new projects in two months

Contact center experience is how customers view their interactions with a brand. Get your contact center experience right and keep improving with our guide. 

Customer retention header

What is contact center experience and how do you improve it?

Discover the 25 essential call center software features for success in 2024 with our in-depth, comparative list. Learn all you need to make an informed decision.

What you need to know about recording phone calls in the UK header

25 Essential call center software features for success in 2024: What to look for

Explore VoIP advantages and disadvantages in our definitive guide. Learn all you need to know to make the right decision, from the benefits to the challenges.

Sales tech stack headers Header

10 VoIP advantages and disadvantages: A 2024 comparison guide to all you need to know to decide

G2 Report: Dialpad Ai Contact Centre vs Genesys

Dialpad vs Genesys 2024 report

Dialpad Ai Contact Centre vs Genesys

Products

Features

Pricing

Platform

Solutions

Resources

Company

DIALPAD APPS

Facebook

Twitter

LinkedIn

Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

Dialpad - Cloud Communication Platform Powered by AI

Leading Cloud Communication Platform - Dialpad

G2 Report: Dialpad Ai Contact Center vs Genesys

Need a local area code? Dialpad has you covered from coast to coast with number availability in over 50+ countries.

Stay Local

Get to know our game-changing Ai-powered solutions.

Watch Dialpad in action

Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

Out-of-the-box Ai

DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

Built for business

Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

Always accurate

With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

Non-stop innovation

Businesses of all sizes can harness the game-changing power of Ai, without the burden of rate limits, massive compute power, or high costs, using DialpadGPT.

Scales globally

Put tasks on auto-pilot

Offer virtual assistance

Speed up onboarding

Generate insights

Simplify workflows & generate insights

Try Dialpad today.

Grow top-tier support and sales teams—all in one Ai-powered customer communications platform.

Empower your team.<br/>Delight your customers.

Choose from over 70 integrations

Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

Ai Voice

Expedite onboarding, simplify coaching, and empower agents to deliver customer delight.

Ai Contact Center

Automate routine lead management tasks, streamline coaching, and help reps close deals faster.

Ai Sales

Policies

See how Dialpad and Genesys’ contact centre products stack up against each other in these ratings provided by users on G2.

An all-in-one customer communication platform with Ai that takes notes, delivers insights, and helps your team stay productive.

Dialpad Connect

Cloud-based support and contact center solution with Ai that helps expedite onboarding, simplify coaching, and delight customers.

A woman wearing a headphone and using Dialpad.

Dialpad Support

Cloud-based sales outreach solution with Ai that automates playbooks, gives in-call coaching, and helps your team win.

A man looking at his cell phone and using Dialpad.

Dialpad Sell

Empower teams and deliver an exceptional customer experience with the all-in-one Ai-powered customer communication platform.

Experience Dialpad in action

Enterprise Security

Ecosystem

Learn how real estate company RE/MAX sets a higher service standard with Dialpad Support.

Choose your language

Contact us

Contact Support

Contact Sales