The Contact Centre Playbook 2.0

A sequel to the original Contact Centre Playbook.

While the first Contact Centre Playbook taught contact centre managers how to set up a contact centre from the ground up, 2.0 teaches you how to make the most of your contact centre once it’s up and running.

Six contact centre leaders share their learnings on:

• Essential features

• Outbound sales optimization

• AI

• Integrations

• Analytics

Grab your copy. 👇