An in-depth guide

Inbound call center

Getting a high volume of inbound calls? Learn how to empower your inbound contact center agents—and see how Dialpad's AI-powered customer engagement platform can work for your organization!

Screenshot of queue prioritization in Dialpad

Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center

Screenshot of Dialpad Ai transcribing a phone call in real time

Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls

Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience boost loyalty and understand your