UCAAS + CCAAS
Glossary
Learn more about UCaaS and CCaaS terms below. Or, if you're interested in Dialpad's unique, fully integrated platform that has both UCaaS and CCaaS functionality... Take a self-guided tour of the product!
A
Automatic number identification (ANI)
B
C
Call centre analytics software
CSAT (customer satisfaction)
D
Direct inward dialing (DID)
F
Fax over IP (FoIP)
H
I
M
N
Net Promoter Score (NPS)
O
P
Private Branch Exchange (PBX)
R
S
V
Voice over Internet Protocol (VoIP)