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Fernan Kalaw
Director of Customer Support

A man talking on his phone
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

Fernan Kalaw
Director of Customer Support