How call recording helps AER Technologies’ agents improve their performance

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DANIEL MURILLO | CUSTOMER SERVICE SUPERVISOR

DANIEL MURILLO
CUSTOMER SERVICE SUPERVISOR

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Dialpad Ai not only transcribes calls in real time, it can also analyze the sentiment of calls as they're happening.

Screenshot of Dialpad-s AI-powered post-call summary with transcript and recording

Screenshot of Dialpads built in contact center analytics dashboard

Screenshot of Dialpad Ai Scorecard showing which part of the call an agent met the criteria

DANIEL MURILLO
CUSTOMER SERVICE SUPERVISOR

Screenshot of Dialpad’s analytics dashboard featuring predictive AI-powered CSAT insights

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