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Dialpad Support vs. Talkdesk CX Cloud

A quick snapshot of what you get with Dialpad Support:

  • A consolidated solution that gives you both CCaaS and UCaaS features

  • Fully integrated platform with consistent call quality, support, and pricing

  • Industry-leading AI that has analyzed over five billion minutes of business conversation-specific data

Book a product tour of Dialpad and see for yourself how it stacks up against Talkdesk!

A screenshot of social media, digital, and voice channels being handled by an agent in Dialpad's omnichannel contact center platform
  • Dialpad Support vs. Talkdesk CX Cloud at a glance
  • Dialpad Logo
  • Talkdesk

  • Free trial

  • API

  • Interface

  • Single source of truth for all your conversations across both CCaaS and UCaaS channels
  • Multiple areas conversations can be stored

  • Artificial intelligence

  • Scalability

  • Easy to scale up or down, even without IT support
  • Usually requires IT support to scale up or down and may involve charges or fees
Screenshot of Dialpad's business text messaging features

See how easy it is to set up a contact center with Dialpad

Book a demo, or take a self-guided interactive tour of the app on your own!

Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of Dialpad Ai Recaps generating a summary and action items after a phone call ends
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
🧠 FUN FACT:

Unlike some other providers, Dialpad’s modern telephony architecture doesn’t bind customers to a single server in a data center. Instead, Dialpad customers have a global array of servers to leverage. The result? Better call quality as each call is set up independently to connect to the best-fit server for the situation.

💥 DIALPAD TIP:

Dialpad’s Pro and Enterprise contact center plans come with the Salesforce integration included. Learn more about pricing.

Screenshot of third party awards won by Dialpad

See how Dialpad vs Talkdesk stack up!

Connect your team with a platform that powers voice, video, messages, video meetings, and an omnichannel contact center—across all your devices. Book a demo, or take a self-guided interactive tour of the app first!