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Inbound calling: 6 inbound call handling tips to provide great agent and customer experience

Jen Jackson headshot
Jen Jackson

VP of Customer Experience

25 Inbound calling header

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Contact Center Operations

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Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
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Screenshot of setting up an IVR flow in Dialpads online dashboard
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
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