Dialpad LogoDialpad Logo Icon
BLOG
Share

Back to Blogs

How to measure customer satisfaction and keep your customers happy

Austin Guanzon headshot
Austin Guanzon

Customer Support Manager - Tier 1

Customer satisfaction metrics header

Tags

Customer Support + Experience

Share

Adding a question to a CSAT survey v2
8.png
Dialpad sidebar feature blog size
Csat calculation
Predictive CSAT Analytics v2 blog size
Nps calculation
Customer effort score
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of a bar graph showing service percentages over time in Dialpad
Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls