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The 14 best customer service software for remote teams

Austin Guanzon headshot
Austin Guanzon

Customer Support Manager - Tier 1

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Contact Center Operations

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👉 Dialpad tip:

No matter what the “best customer service software” for your business looks like, one thing to look out for is integrations. If you’re using a bunch of different tools like Zendesk or Salesforce, they should ideally all integrate with each other. This will automatically sync data (less copying and pasting to do), automate repetitive tasks, and really help streamline workflows for your team.

Salesforce CTI integration Dialpad click to call v2
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Dialpad meetings transcript in video blog size v4
Call Routing Options in dialpad v2 blog size
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience boost loyalty and understand your
Salesforce RTA card in Salesforce v3
Screenshot of Dialpads integration with Hubspot
Dialpad Kustomer integration
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🛒 Looking for a contact center platform?

Grab the Contact Center RFP Checklist, which breaks down the 31 top considerations to be aware of as you're vetting different solutions and providers.

Looking for communications-focused customer service software?

See how Dialpad Ai Contact Center can help your business provide proactive customer service with a demo. Or, take a self-guided interactive tour of the app!