The 13 best customer engagement software for sales, support, and more

Look for contact center platforms that have built-in features like CSAT surveys and analytics dashboards. This way, you’ll have a much easier time tracking your metrics.

Grab the Contact Center RFP Checklist, which breaks down the 31 top considerations to be aware of as you're vetting different solutions and providers.

Many customer engagement tools offer free basic packages or at least free trials. Use them! These offer a good chance for your IT department to discover compatibility and connectivity issues with existing business tools.

Chatbots are a fantastic option for deflecting customer inquiries and providing a low-cost self-service option. The important thing to keep in mind is that the chatbot platform you choose will impact how much you get out of this channel—and don't forget to give customers the option to reach a human in case the chatbot can't solve their problem!