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A comprehensive guide to contact and call center training

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Austin Guanzon

Customer Support Manager - Tier 1

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Agent Coaching and Employee Experience

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Screenshot of a bar graph showing service percentages over time in Dialpad
Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls
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Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
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Screenshot of creating a coaching call recording playlist in Dialpad app
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