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Contact center SaaS: A Support Manager's guide

Austin Guanzon

Customer Support Manager - Tier 1

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Contact Center Operations

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Dialpad meetings transcript in video blog size v2

Screenshot of Dialpads integration with Salesforce

Screenshot of Dialpads integration with Hubspot

Contact center analytics v3 blog size

Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center

Managing or adding phone numbers v2 blog size

Screenshot of Dialpads call routing options

Screenshot of Dialpad Ai transcribing a phone call in real time

Listen in on Call sentiment analysis blog size v2

Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls

Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls

Jon DiBiasio
I.T. Director, Fenway Health

Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience boost loyalty and understand your