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15 Vital call center KPIs to track

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Dulce Ramirez

Director, Tier 1 Support and Development

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Contact Center Operations

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Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Leaderboard of abandoned calls in dialpad
Screenshot of a bar graph showing service percentages over time in Dialpad
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Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience boost loyalty and understand your
Predictive Ai CSAT Analytics blog size
Hold queue duration in dialpad
Post call wrap up
Occupancy rate formula
NPS calculation graphic blog size
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