Sr Dir. Product Management
Discover how the Follow the Sun model helps global teams collaborate, reduce response times and deliver 24/7 customer support without burnout. Learn more.
Sr Dir. Product Management
Round robin scheduling evenly distributes tasks in a rotating sequence, ensuring fair workload allocation. We help you decide if it's right for you, with examples.
Sr Dir. Product Management
Discover how Dialpad’s acquisition of Surfboard will enhance your customer support capabilities with native, AI-powered workforce management tools.
Founder and CEO
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