Call center agent performance scorecards assess the caliber of customer service delivered by your staff. Learn how to create an effective scorecard in 5 steps.
Create tailored call center scripts to help agents handle support issues efficiently. Our guide has 10 winning examples for success, plus best practices and tips.
Curious about IVAs? Here's what your call center needs to know about intelligent virtual agents (IVA), benefits of IVAs, and what to consider when using it.
Explore the evolution of the Ai flywheel with Dialpad’s Chief Ai Officer, Jim Palmer. From early whiteboard sketches to real-time GenAi breakthroughs, see how Ai transforms communication and business growth.
Want to improve your client intake process and streamline your communications? Here’s what your law firm should consider when setting up a call center.
Maximize your call center's potential by focusing on customer experience (CX). Get practical advice to elevate your call center service and retain customers.
Discover inspiring career journeys, powerful lessons in empathy, and practical leadership insights from four remarkable women shaping the future of CX.
Looking to use or switch your call center phone system? Learn what are the key features to look for and how to choose a system that best suits your business.
Dialpad's 2024 Ai usage data highlights the transformative impact of Ai in enterprise communications. From the rise of Ai Recaps to near-universal adoption in contact centers, find out how Ai is enhancing operational efficiency, customer satisfaction, and strategic enterprise operations.
